Hidden City Problems & Troubleshooting – solutions

You have problems with the app Hidden City and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Hidden City under iOS or Android devices.

The app Hidden City comes from the developer G5 Entertainment AB and is usually this responsible for fixing problems. But not all problems that occur with Hidden City are due to errors by the developer.

Hidden City problems & Troubleshoot

Now we come to the Hidden City problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Hidden City problems or Hidden City Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Hidden City issues

Hidden City Help

  • Hidden City Report content
  • Hidden City Contact developer
  • Hidden City account hacked – what to do?

These were the most common Hidden City problems we may have that may not be the only ones. Of course, the developer G5 Entertainment AB tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Hidden City update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Hidden City problems & Troubleshoot?

After updating the operating system or updating Hidden City, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Hidden City Report a problem

Although you can contact the support of G5 Entertainment AB, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Hidden City problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Hidden City Report a problem

Similar problems with the app Hidden City:

Similar messages:

Hidden City Report problems here:

47 Comments
  1. cant load the upper level

  2. Not getting credit on tasks associated with locations without time errors

  3. Down loaded the new game today (mystery of the new star)and tried to play but takes me to a must click on event( festive design) and when you select takes you from upper city to lower city then closes

  4. Reply
    Laurie McKenzie 02/01/2025 at 7:44 PM

    updated hidden city after opening it game it automatically goes to lower city and closes game

  5. Received update for Terrace this morning and downloaded it. The only thing that opens is Festive Design. Everything else is frozen. It says collect festive Trophies to decorate your residence for the games 10th anniversary. When you press play, nothing happens.

  6. start wel op maar valt daarna uit ,na de update van vandaag

  7. My game suddenly does not display the bottom icons, I can’t see the clue bar at all

  8. I factory reset my laptop and can’t download Hidden City. It just says “There was a problem”. I’ve retried numerous times.

  9. When opening Hidden City game it goes to black and won’t start up to play.

  10. Reply
    Maureen Willims 03/23/2024 at 2:07 AM

    When I try to open Hidden City I get a black screen

  11. Posle današnjeg ažuriranja kada pokrene igricu pojavi se mr.Bleck desno i strelica na koju moram da klikne,i tada se igrica sama gasi .Sta da radim?

  12. Posle današnjeg ažuriranja kad pokrene igru,i pojavi se mr.Bleck desno na koga je uperena strelica i moram da klikne,igrica se odmah ugasi sama.Sta da radim

  13. Hidden City won’t stay connected to the internet. It was fine until I tried to update to the new game.

  14. Hidden city has no internet even though I have internet

  15. Reply
    Mary Ann (Magee) Giordano 12/07/2023 at 1:44 AM

    Game crashes after reaching level 4 in Gemstone game.

  16. Stuck on the darkness objects screen. Tried reloading but still stuck. Can’t access the game as can’t get rid of this screen

  17. Level 49 stuck will not update to 50

  18. Reply
    brigitte pilgrim 09/26/2023 at 4:23 AM

    just want to get back into my games that were removed

  19. When I leave hidden city then come back into game, I keep getting charged for 200 rubies without requesting rubies. It’s automatically done and not authorized.

  20. Pavilion needs 121 energy. No dragonfly. Update is gone

  21. I am a member of a club in Hidden City, but my playing does not register in the clubs standings, and I do not see the pink horseshoes like before.
    What to do ?

  22. Reply
    Pamela Sotolongo 04/15/2023 at 5:14 PM

    will not update

  23. The word bar has changed from the side to the bottom of the screen, hiding parts of the scene. Is there a fix for this? Mac OS 13.6.

  24. Not loading, if it starts it is very slow

  25. I have 10 “time pieces” and cannot access any of these for more playing minutes because they no longer appear next to the other usable “tools”. What has happened to these? Also, please go back to listing items to find on the SIDE of the page…not on the bottom!!

  26. How to change email address for hidden city

  27. Reply
    Linda Kapusciarz 11/14/2022 at 6:12 PM

    I have had 10,000 gold coins just disappear from my boar. This has happened before. Also small amounts of coins are never added from monsters and other small aspects.

  28. Not seeing the update for the game.

  29. cant connect to internet through app not allowing me to play

  30. I can not get the game to open since a update done on 8/16/22. I have restarted my tablet and tried several, several times!!

  31. Hi,I use kindle fire 10 with a 32 th memory card to give me extra memory. I have just added update now game will not load. Goes to G5 blue page then start getting loading bar up to 100% then reverts back to my sta n card home screen. I have tried uninstalling a n d reloading but still getting the same issue.

  32. The update 1.49.4902 caused a problem. The hidden city game will not load on my kindle fire. Just goes back to the home screen. I have tried to remove it from the device and reinstall it. Still didn’t work. Will this be fixed by tomorrow?

  33. i am getting a loading error on hidden and cannot open game to play

  34. Hi,

    Hidden City has been repaired by you sofar that I get a % loading bar.
    However it does not load the game and I ca not still play it.
    Could you help please

  35. I’m unable to abolish anomalies at locations

  36. My game was was working fine until the latest update it just came on my pc säen Download now pressed the on screen button wich then took me to a u tube showing a preview of the latest update of the new adventure that’s when things went wrong my game was on the screen has normal only there was a white band with the words DOWNLOAD ,and try has many times would not go off the screen to play the game if I put my finger on the DOWNLOAD I could move it all over my screen could even push it out of sight but made no difference my game wouldn’t play .That’s when I uninstalled it and reinstalled it now its coming up error please help I have built my game up for 5years would be devastated to lose it all

  37. One day the game works, next it doesn’t. It loads pops up either to buy items or the page where you get a reward for each day you log on. When I try to click ok or X out of either of them nothing happens. I can hear the music, see the background but am unable to click to get off either one of those screens.

  38. Although my PC (windows 10) is connected to the internet and updating of the game was possible I always get the message you are not connected to the intenet after starting the game. Reset of microsoft store didn´t help. What can I do?

  39. Although I have a working internet connection. Hidden City cannot sync and says there is no connection. I can work fine off-line, but want to sync before the monthly challenge is finished. Please help. Thank you, your help is greatly appreciated.

  40. Daily rewards doesn’t do a daily reward

  41. picture is jumping sideways

  42. ik krijg geen updates meer binnen, dus ook geen nieuwe evenementen.
    Mijn “calendar” blijft altijd leeg

  43. Download update not working did only 71%

  44. My energy is not restoring. I ended this morning on 6 energy and when I went in to the game this afternoon 8 hours later it was still on 6. What is happening? I also lost my progress on the daily challenge where I completed 4 of the 6 wins for the challenge

  45. I play on face book…well not now it did not update at the end of last month. How do i play somewhere else and keep all of my 2yrs of progress?

  46. I can’t start the game, it was working yesterday.

  47. Reply
    Deborah Singleton 06/29/2021 at 9:56 AM

    There are several locations in the game where it’s saying “Game assets awaiting download”. It’s been like this for over a week now! What is going on?

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