Pictionary Air Problems & Troubleshooting – solutions

You have problems with the app Pictionary Air and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Pictionary Air under iOS or Android devices.

The app Pictionary Air comes from the developer Mattel Inc and is usually this responsible for fixing problems. But not all problems that occur with Pictionary Air are due to errors by the developer.

Pictionary Air problems & Troubleshoot

Now we come to the Pictionary Air problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Pictionary Air problems or Pictionary Air Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Pictionary Air issues

Pictionary Air Help

  • Pictionary Air Report content
  • Pictionary Air Contact developer
  • Pictionary Air account hacked – what to do?

These were the most common Pictionary Air problems we may have that may not be the only ones. Of course, the developer Mattel Inc tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Pictionary Air update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Pictionary Air problems & Troubleshoot?

After updating the operating system or updating Pictionary Air, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Pictionary Air Report a problem

Although you can contact the support of Mattel Inc, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Pictionary Air problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Pictionary Air Report a problem

Similar problems with the app Pictionary Air:

Similar messages:

Pictionary Air Report problems here:

90 Comments
  1. I still have thee first pictionary air pen but it wont turn green. what do i do?

  2. A brand new pen. But the tip does not flash orange in order to set it up. It just goes straight to red. Is there a way to reset it?

  3. Just received a Pictionary air 2 as a Christmas gift. Trying to set it up but the light stays red instead of flashing orange. How do I fix this issue?

  4. Wand does not flash orange light, when turned on light is straight away red but wand is not connected to phone or iPad
    My grandson just received it as a gift

  5. Reply
    Jason Sutherland 11/10/2023 at 10:40 AM

    The drawing button on the pen seems to be always active so it draws all movements when it should only be drawing when the button is pressed..it started doing this soon after using it and ever since…any solutions

  6. Even when I am not drawing with the controller, random marks come up.

  7. My pictionary pen stays green all the time. There is no red/orange switch. The switch press button seems to be a dummy one. Does nothing. Hence it keeps scribbling all over even when no intended drawing takes place

  8. I have the Pictionary Air original pen and the app tries to connect an Air 2 pen even after I select the original. I just bought this and would like to be able to play it.

  9. Gosh this is disappointing. I’ve just read some of the comments and that seems to be the most common complaint; that the pen scribbles randomly.

  10. The pen draws blue scribbles even when not in use. Please assist.

  11. I cannot connect the pen to my phone. It does not blink orange. It only has a red solid light.

    • Solution: Just turn on Bluetooth on your phone and a new game. Point mobile’s camera towards the pen and start drawing. You’ll see the drawing on app’s screen. For me also, there was no orange light.

      • Same thing happened to me. No flashing orange. I took it back and got a new one which behaved the same way. Turns out it was actually connected. Just proceed to the game and you will see it is drawing as it should.

    • So when does an answer come up for this? 1 month and no reply on how to fix this? Doesn’t blink orange no matter how many times I turn off and back on.

    • Mine is doing the same….

  12. I can’t connect through the app pen is red all the time How do I reset it

  13. The pen is making drawings on the screen when we aren’t drawing

  14. Why does it draw by itself.?

  15. Pictionary air draws randomly with pen off

  16. When i turn the pen on the light is red but its not connected to any device.

  17. The pen is constantly scribbling on the screen with pen on our off. How do I stop this?

  18. Pen not drawing

  19. Looks like someone is drawing when there not drawing, we have sat and deleted but still keeps coming up with drawings/scribbles. Someone must have an answer to why this is happening.

  20. Quando provo a disegnare …la penna scrive da sola perche

  21. When we first got it, we had a good time but now we don’t even have the pen on and we see lines on the app like someone has scribbled, how do we fix it ?

    • Do you face the devices camera towards the TV, because the tv light is confusing the camera into thinking it is the pens light.

  22. Hi yes downloaded the app and yet when we point the phone to start it is drawing and making lines it’s hard to play

  23. My pictionary air is drawing by itself even when the button isn’t pushed

  24. PictionaryAir is not opening

  25. The pen doesn’t draw

  26. Pictionary air draws randomly without device being turned on. It also draws constantly during play even when red, producing random lines and squiggles when trying to draw a clue. It makes it impossible to play.

  27. Reply
    Danielle Henson 06/22/2022 at 4:28 PM

    The pen is drawing by itself even when the pen is OFF

  28. My Pictionary Air pen is not working, we’re not able to draw anything, the app freezes all time.

  29. It crashes a lot we are not able to draw anything

  30. Lines keep appearing when drawing

  31. The pen is scribbling by itself

  32. Light at end of pen doesn’t stay green – shows green but immediately turns red

  33. The pen stays green all the time when I press the button it goes brighter

  34. My camera is upside-down in the game only and I can’t fix it. Anyone else have this issue?

  35. Scribbles immediately on screen before drawing that wont erase

  36. My phone is drawing aswel as the pen, therefore when a child is holding the phone (not as still as adults) it just scribbles over the picture, Therefore were unable to play.

  37. App does not start, it takes forever to load you can see only the yellow screen with blue circle loading and nothing happens

  38. Brand new game, tried 3 different batteries, pen won’t turn green. It is red and then I press the button and the light goes out. Nothing shows on the screen either

  39. Has anyone else had issues with the app where there’s something drawing lines or scribbles but there is no physical person actually using the pen to draw the lines or scribbles? Where ever we point the camera there’s something drawing and we don’t know how to fix it

    • I’ve just wrote something similar prior to seeing your comment. I assumed it was us not holding the phone still enough. Very dissapointed, my children recieved it off there nan at Christmas .

  40. App on iOS not loading at all. Tried on android and can’t the screen won’t move onto play.

  41. Reply
    Leanne McDonald 12/28/2021 at 5:27 PM

    When turned on and ready to play the wand a scribbled a load of lines already then continues to draw lines that you have drawn

  42. The Pictionary app isn’t working, tried an iPhone 12, and a Samsung and another phone and app not loading. When the app boots up it initially shows the Mattel logo then just spins and doesn’t load at all.

  43. Pen light doesn’t turn green when operating ,just a lighter shade of red.
    Unable to draw anything!!!

  44. The app won’t load. Connected to Wi-Fi yet all I get is the spinning blue circle!

  45. I am having the same problem as @GaryLeung. How can I get the app to open beyond the spinning blue circle?

  46. I have random scribbles all over screen even when pen is red

  47. My Pictionary air pen draws Scribble lines by itself.

  48. Hello,our pen doesn’t work

  49. My pictionary air draws without pressing the button (squiggly lines on TV before we start drawing) when I erase the squiggly lines and turn off the wand the lines come back on to the screen it spoils the game

  50. I can’t get my pen on pictionary to turn green

  51. Pictionary air does not start after installed in IPad. After open the app, show the Mattel logo and then just keep loading circle and no further.

    • I am currently having the same issue with my iPad and iPhone. My daughter’s iPhone is able to open it but none of my devices. All devices are updated to latest IOS

  52. Keep getting random scribbles without using the pen. Just bought it.

  53. Even with pen being off, constant scribbles appear

  54. Lines coming on the screen not drawn by the pen. The red light is showing on the pen but still lines keep appearing.

  55. Cannot cast to chromecast

  56. Doesn’t work on my iPhone and iPad , both ios15.

  57. Reply
    Jennifer Bygrave 12/22/2021 at 1:13 PM

    The pictionary air pen keeps arking drawing random scribble lines on screen even when turned off.

  58. Reply
    Barrie Duffield 12/19/2021 at 7:43 PM

    Unable to install on IPad which has iPadOS 15.2, this did work two weeks ago when purchased but now the spinning memory wheel just shows after initial Mattel page logo.
    Purchased for Xmas and very disappointed

  59. Not working on lastest apple software

  60. Doesn’t work on iOS 15

  61. Reply
    claudia Paoloni 12/17/2021 at 9:44 AM

    Pictionary air pen not doing anything On screen

  62. The app doesn’t work on my iPhones, they are iOS 12/14/15. When I open the app, they are keep loading. Could you tell me who to fix it?

    Thanks!

  63. I can cast YouTube to tv from my phone but not pictionary air. When I try to cast it doesn’t show any devices.

  64. Reply
    Thomas Cunningham 11/30/2021 at 10:32 PM

    I cast to roku and it shows that it is connected and then freezes.

  65. Is there any way that when we draw a picture the drawing comes out smoother and be able to draw just as if we are drawing on a paper?

  66. Reply
    Kynnedi Victory 11/26/2021 at 9:30 PM

    pictionary air draws itself

  67. Reply
    Melanie Gatward-Hallett 11/07/2021 at 4:14 PM

    Yellow colour pen not working

  68. Keeps drawing by itself without holding button

  69. I can not get past the Warning screen. The app locks at that point. No way to advance. I have deleted/reloaded. I have closed the phone and reopened it. I have tried having the pen on/off when opening the app. No luck. Any advice?

  70. Can’t get past Warning screen and need this for a party on Friday. Just bought the Pictionary Harry Potter set.

  71. Can you please tell me why I get lots of scribbles on the screen separate to what I’m drawing. This is a new game that I’ve just bought. Please help.

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