S-pushTAN Problems & Troubleshooting – solutions

You have problems with the app S-pushTAN and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with S-pushTAN under iOS or Android devices.

The app S-pushTAN comes from the developer Star Finanz GmbH and is usually this responsible for fixing problems. But not all problems that occur with S-pushTAN are due to errors by the developer.

S-pushTAN problems & Troubleshoot

Now we come to the S-pushTAN problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other S-pushTAN problems or S-pushTAN Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common S-pushTAN issues

S-pushTAN Help

  • S-pushTAN Report content
  • S-pushTAN Contact developer
  • S-pushTAN account hacked – what to do?

These were the most common S-pushTAN problems we may have that may not be the only ones. Of course, the developer Star Finanz GmbH tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest S-pushTAN update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about S-pushTAN problems & Troubleshoot?

After updating the operating system or updating S-pushTAN, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

S-pushTAN Report a problem

Although you can contact the support of Star Finanz GmbH, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any S-pushTAN problems you are experiencing here at the end of the post, which means that other users or we can give you help.

S-pushTAN Report a problem

Similar problems with the app S-pushTAN:

Similar messages:

S-pushTAN Report problems here:

9 Comments
  1. Get Error message on android 8.1.0 with app version S-pushTAN 4.2.3 (current latest).
    I installed the “S-pushTAN 4.1.0” from December 19, 2022 GMT+0100 as an workarround and disabled auto update on the app in playstore.

    If I clear the app cacheand reboot the following message occour with app version 4.2.3:
    java.lang.SecurityException: Permissions Denial: reading com.android.providers.media.MediaProvider uri content://Media/external/file from pid=10388, uid=10094 reqiures adnroid.permissions.READ_EXTERNAL_STORAGE, or grantUriPermission

    I granted the app all the possible permissions, I could set on android, without any change, only a older version worked on adnroid 8.1.0. The app says it should work on android 6+, but unfortunately in the current latest version it doesn’t.

  2. S-pushtan-app doesn’t work in my S30 Samsung Galaxy phone

  3. My push tan simply don’t open.

  4. Reply
    Marius Lücking 05/30/2022 at 5:45 AM

    Die Schaltfläche “Auftrag freogeben” funktioniert nicht, ich kann Aufträge nur ablehnen.
    App Version 4.0.0
    Android Version 11

  5. Hello,
    I opened a bank account last Friday and the account opening officer tried a few times to activate my Pushtan App but it didn’t work then she asked me to try after a week. I did try again after a week but it is now asking for new registration credentials. what should I do?

  6. Direct I can open push tan app.but using wise app it shows error

  7. I am located in Canada and tried to install it in Bluestacks on Windows 10 to be able to do mobile banking with Sparkasse. However, when I download the app on Bluestacks all I get is a blank screen with the S in the centre. It does not give me the opportunity to set it up.

  8. Reply
    Robert Anderson 11/18/2021 at 7:20 PM

    I am located in North America, have an account in a German bank. Recently downloaded the push tan app,, and received the necessary letter from my bank. There is no problem with scanning. the QR code. However when I enter,correctly, the user name and password, each time a window appears in my iphone : Kontaktieren Sie uns etc. After that it is not possible to proceed.
    I have carefully verified with my bank that the correct data are being entered each time.,there is no doubt about that. I have also downloaded the pushtan app again. May I ask your advice as to why this is happening? If it is easier for you to answer in German please feel free to do so. Thank you.

  9. push tan not working to access bank

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