SHAHID Problems & Troubleshooting – solutions

You have problems with the app SHAHID and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with SHAHID under iOS or Android devices.

The app SHAHID comes from the developer MBC Group and is usually this responsible for fixing problems. But not all problems that occur with SHAHID are due to errors by the developer.

SHAHID problems & Troubleshoot

Now we come to the SHAHID problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other SHAHID problems or SHAHID Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common SHAHID issues

SHAHID Help

  • SHAHID Report content
  • SHAHID Contact developer
  • SHAHID account hacked – what to do?

These were the most common SHAHID problems we may have that may not be the only ones. Of course, the developer MBC Group tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest SHAHID update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about SHAHID problems & Troubleshoot?

After updating the operating system or updating SHAHID, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

SHAHID Report a problem

Although you can contact the support of MBC Group, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any SHAHID problems you are experiencing here at the end of the post, which means that other users or we can give you help.

SHAHID Report a problem

Similar problems with the app SHAHID:

Similar messages:

SHAHID Report problems here:

90 Comments
  1. Multiple streaming devices detected, your current package allows streaming from 1 location (s) at a time on TV devices.

  2. hello
    I am subscribed to services on both my iPad and phones. Everything was running smoothly until recently when I encountered an issue accessing my account on my iPad. After reaching out to an online expert for assistance, they were unable to resolve the problem and claimed they had done nothing to help. Now, I am left wondering what steps I should take to solve this problem.

  3. Reply
    RABIH ELNAASSAN 01/24/2025 at 1:18 PM

    I am subscribed to services on both my iPad and phones. Everything was running smoothly until recently when I encountered an issue accessing my account on my iPad. After reaching out to an online expert for assistance, they were unable to resolve the problem and claimed they had done nothing to help. Now, I am left wondering what steps I should take to solve this problem.

  4. payment not going through

  5. Shahid app won’t open on my iPad today

  6. I subscribed to the offer of Shahid VIP, it was deducted from my account 2 times and still it was not activated.

  7. hello im trying to watch on my tv and its all the time written there is a problem loading problem number 1003 even though in my mobile i watch regulary

  8. Hello,
    I subscribed recently to shahid vip and tried to use it on my smart tv. The trailer works perfectly and the picture quality is fine but when playing the movie it returns with the following error:
    Not connected to the internet, please check your connection and try again (3011). Knowing that the app is updated on my smart tv.
    Please i need your support to solve this Issue.
    Regards,

  9. I can’t log in to my shahid vip account

  10. Reply
    Caroline chreiki 06/14/2022 at 5:44 PM

    Error 1003. How do I fix that ON LG TV

  11. Reply
    Mohamed Elbehairy 06/06/2022 at 3:01 PM

    I got the below message:
    Something went wrong, please try again
    Error Code: 11000

  12. Error no 21
    Can’t login nor change password

  13. Error code No 21
    Signed me out from all my accounts !

  14. Error code no. 21 am logged out from all my accounts and can’t sign in

  15. Reply
    Chaimae Ait Tarint 05/19/2022 at 1:55 PM

    problem number 21

  16. I found myself logged out and cannot access shahid

  17. Evergent.ErrorCode.eV1003

  18. Evergent.ErrorCode.eV100

  19. Shahid error 1003

  20. Error 10020

  21. App would not open

  22. Shahid , sorry this content is not aviailable right now
    code ( 3014 )
    Not loading any thing

  23. Not loading

  24. My shahid account won’t let me watch I keep getting same messages that I’ve reached maximum number of concurrent views..
    How when I’ve only got one device on

  25. I am getting the following error message – Error number 1802 – Your account is not authorized to activate SHAHID VIP.

  26. The Shahid Application keeps buffering and then crashes

  27. Not connected to the internet. Error 3011

  28. Not connected to the internet. Error 3011

  29. Reply
    Mohammad Maghari 02/02/2022 at 12:58 PM

    ERROR CODE 11000

  30. I have error 1003 what can I do

  31. Hello i have samsung tv and the lastest version is 6.2.2 but it loads very slowly and all other apps is working so no problem with the internet connection.can u help me please

  32. Error 10700

  33. I’m connected to shahid on smart TV there asre some tv shows that can be played normally but other it gives me not connected to the internet try again (3011) but i’m 100% connected to the internet

  34. Dear Shahid Team,

    I activated my VIP Account with the Android App and Google Play. Now I try to watch Series in the Browser on my Laptop. But it always says عذراً، هذا المحتوى غير متوفر حاليا. When i watch on my Smartphone it works. I am in germany but i think it is not a problem of rights, and it should be available. What can I do?

    With kind regards

    Obada

  35. Reply
    Mohammad hazama 11/29/2021 at 3:20 AM

    The shahid app only works while connected to Wi-Fi and stops working when I’m on cellular data

  36. Reply
    Houssam ABDUL BAKI 11/26/2021 at 3:29 PM

    Error 3006
    Operating system doesn’t support some content ( cartoon movies)

  37. Reply
    Abdulhadi Ahmad 11/14/2021 at 1:28 PM

    Sorry this content is not available right now (3015)

  38. Error code 10700

  39. I paid for a year subscription on 8/5/2021 and now I cannot watch my shows on Shahid Vip. It asks to buy another subscription

  40. I have an active account it works on my different devices only one it keeps give me no internet connection error(3011)
    What is the solution

  41. Reply
    Ziad Elghazzawi 11/02/2021 at 9:49 PM

    I paid for a year subscription on 8/5/2021 and now I cannot watch my shows on Shahid Vip. It asks to buy another subscription

  42. I cannot log in

  43. Unknown error happened. Please contact the supprt

  44. Keeps saying join vip and I’m already paying

  45. Hello,

    I am trying to log in to my shahid account. It says unknown error, please contact support.

  46. Having problems with login

  47. Not able to log in

  48. Unknown error happened, please contact support

  49. Shahid log me out and I can’t log in

  50. Can’t log in
    Unknown error

  51. Reply
    jasmina elaassar 10/28/2021 at 11:33 PM

    Shahid tv working on laptop and phone but not working on my tv coming up.error code 1003

  52. Is not recognising my vip subscription

  53. I have been receiving this error message since two days,
    not connected to the internet. Please check your connection and try again (3011)

  54. Reply
    Yamema Abdullatif 10/19/2021 at 6:15 AM

    it say error 11000

  55. Won’t Recognize my vip subscription

  56. Whenever we want to watch it says join and we already paid

  57. Not being able to watch VIP movies
    Keep getting messages to join VIP

  58. Not connect and try again 3011

  59. Hi i already bonded my vip accout to my samsung tv but still asking to subscribe to vip shahid on tv but its working on my mobile

  60. I had error on shahid while watching on TV. It shows this contact is not available right now (3014). Any help please

  61. 1003 problem to open the live football match for vip shahed user

  62. I’m trying to subscribe to your yearly membership and once they verified my credit card, they state that there was an error taking payment. Error 0006 . Can you let me know what that means?

  63. Reply
    AHMED MAHER AHMED 09/06/2021 at 7:06 PM

    Can’t link shahid vip with gobx
    Error.ev1003 message

  64. Reply
    Christian Daccache 09/04/2021 at 5:38 PM

    Hello I subscribed with shahid since 2 weeks for one month and till now I lost my paid money without watching anything because always I got a message that no internet connection error 3011. Noting that all the other application are working properly

  65. For many movies I receive this error:
    Sorry! Your operating system doesn’t support this content (3006)

  66. لا يتم تفغيل الاشتراك

  67. Latest update of shahid 12/08/2021 is not working on my tv I deleted the app but able to be installed again

  68. Latest update is not working on my lg tv smart

  69. Reply
    Nesreen Abdellatif 08/10/2021 at 12:10 PM

    Shahid not loading on my Samsung tv

  70. Reply
    Nesreen Abdellatif 08/10/2021 at 12:10 PM

    Shahid not loading on Samsung TV

  71. Unable to login

  72. Iam subscribed but tells me I need to join and doesn’t work it also charged me

  73. تم اشتراكي وتم خصم المبلغ تظهر رسالة an unknown error happened

    Translation:
    I have been subscribed and the amount has been deducted, an message appears

  74. Reply
    Mohamed Magd El Din 07/13/2021 at 1:50 PM

    Error 3011

  75. What is error (3014)

  76. my shahid page said this content is not available right now

  77. I cant load to watch. It stays loading

  78. My account keeps lagging. Seriously this is unacceptable we are paying for a membership it’s not free .

  79. Shahid is not uploading on TV and mobile

  80. when i go on shahid it says there is a problem occerded but on kids no

  81. Shahid stays loading for long time and never starts

  82. Shahid application not LOADING on my TV

  83. Reply
    Hanane Elmarhraoui 04/15/2021 at 4:49 PM

    ErrorSHAHID login does not work

  84. The app only plays on half the screen and the other half is green. It transfered this problem to Netflix. Netflix was working fine until I downloaded Shahid

  85. Watching dramas sometimes it doesn’t work at all error appears and sometimes after the ads over the drama doesn’t work at all it shows loading and never ever works also sometimes this happen at the beginning service is becoming poor on my macbook pro

  86. لقد قمت بالاشتراك فى شاهد الشهرى مقابل 49 جنية بالبطاقة ولم يتم تفعيل الاشتراك بل تم خصم 1.26 جنيه كيف أفعل الاشتراك

  87. Can not login to Shahid normal page, only kids is appearing

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