Sky Guide Problems & Troubleshooting – solutions

You have problems with the app Sky Guide and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Sky Guide under iOS or Android devices.

The app Sky Guide comes from the developer Fifth Star Labs LLC and is usually this responsible for fixing problems. But not all problems that occur with Sky Guide are due to errors by the developer.

Sky Guide problems & Troubleshoot

Now we come to the Sky Guide problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Sky Guide problems or Sky Guide Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Sky Guide issues

Sky Guide Help

  • Sky Guide Report content
  • Sky Guide Contact developer
  • Sky Guide account hacked – what to do?

These were the most common Sky Guide problems we may have that may not be the only ones. Of course, the developer Fifth Star Labs LLC tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Sky Guide update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Sky Guide problems & Troubleshoot?

After updating the operating system or updating Sky Guide, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Sky Guide Report a problem

Although you can contact the support of Fifth Star Labs LLC, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Sky Guide problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Sky Guide Report a problem

Similar problems with the app Sky Guide:

Similar messages:

Sky Guide Report problems here:

8 Comments
  1. I’m running Sky Guide on iPhone 12 Pro and software version 15.6 and AR is not working. It asked me to turn on the camera which I did but I don’t see the actual image of my location displayed. AR shows it being ON.

  2. I have recently updated to version 10.1.1 of the app, and it became very messy. I have some Pro features and standard features; wide fish-eye view and the Zoom capabilities, but I can’t find Neutron stars, JWST Etc.. and I can’t open Tours. When I enter ‘My Sky Guide’ it tells me: Pro subscription until 1 year, sometimes it tells me that I have Sky Guide Legacy, and sometimes it tells me ‘downloading Pro … out of 1.24 GB’ or sometimes ‘downloading Pro … out of 12 MB’. I have a 1 year Pro subscription. I have an iPhone X

  3. Reply
    Arunas Simonaitis 03/20/2022 at 1:27 AM

    How do I close the different windows on my sky tablet?

  4. On my Sky Device EliteE55 phone on the front screen it will show the Power Off then down below it Restart and below it will say Emergency in red how do I take it off from showing up there

  5. Reply
    Margaret Casarez 12/24/2021 at 10:39 PM

    No calls in or out Sky device Elite P55

  6. Reply
    Andrew Broadbent 12/03/2021 at 11:55 AM

    Good Morning, App no longer responds to movement dependent on the compass. I did offload and reload it, and start and restart my Ipad 7 15.1 edition. Any more ideas?
    Thank you

  7. Reply
    Susan E Colantuono 12/03/2021 at 2:05 AM

    Phone is garbage

  8. On Sky guide App as seen on iPhone, obvious items such as the moon or Venus are actually significantly to the left of and lower than the App would suggest on the screen. Compass is good. We are 350 km north of tropic of Capricorn on Australia east coast.

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