Azur Lane Problems & Troubleshooting – solutions

You have problems with the app Azur Lane and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Azur Lane under iOS or Android devices.

The app Azur Lane comes from the developer YOSTAR LIMITED and is usually this responsible for fixing problems. But not all problems that occur with Azur Lane are due to errors by the developer.

Azur Lane problems & Troubleshoot

Now we come to the Azur Lane problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Azur Lane problems or Azur Lane Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Azur Lane issues

Azur Lane Help

  • Azur Lane Report content
  • Azur Lane Contact developer
  • Azur Lane account hacked – what to do?

These were the most common Azur Lane problems we may have that may not be the only ones. Of course, the developer YOSTAR LIMITED tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Azur Lane update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Azur Lane problems & Troubleshoot?

After updating the operating system or updating Azur Lane, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Azur Lane Report a problem

Although you can contact the support of YOSTAR LIMITED, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Azur Lane problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Azur Lane Report a problem

Similar problems with the app Azur Lane:

Similar messages:

Azur Lane Report problems here:

11 Comments
  1. Reply
    Jonathan Sammut 05/09/2025 at 8:13 AM

    i am having issues with azur lane in my private quarters which tells me that it may crash due to system may not support it.

    it is installed on a tablet.

    and it does not display correctly all other work well

  2. I’m having an issue saying hash file check failed on loading screen. It started saying that about 4 or 5 weeks ago. I thought once the next server maintenance was completed it would fix the issue but instead it won’t even say anything about downloading files. My iOS device is up to date but the game still says hash file check failed.

  3. I’m experiencing an issue with Hard Level 1-2. I have cleared the level, but because of this issue I have only been able to get two stars. The issue is that enemy ships are not appearing. When I enter the level, the only things that show up are the mystery area (speech bubble with question mark) and the enemy flagship.

  4. Reply
    Trevor mulligan 05/31/2023 at 4:36 AM

    If my WiFi crashes can’t log back in for something like 48hours, the game gives network error.

  5. When I use Taihou in my team, the loading screen always gets stuck at 99.44% or 99.13% before I can enter the battles on the map.

    To put it simply…
    I put Taihou in my team
    I go to main story, events and or war archives
    Select any chapter and level, and try to play that level/stage
    Press [Battle]
    **loading screen shows**
    the loading screen loads until 99.44% or 99.31% etc.
    And it just stays there until I clear my phone cache and restart the game and use some other ship than Taihou

    This only happens when I use Taihou in my team, all the rest are fine.

    Sorry it’s a bit long but…really want u guys to fix this, been facing it for very long and she’s my favourite ship.
    Thanks, take care!

  6. it always say a dock data synchronization has occurred return to login screen

  7. Reply
    Michael Gilbert-Laframboise 09/17/2022 at 10:00 PM

    Azur lane appears to be very unstable (Network wise) while playing on the NA Washington server. This has been tested on both a wireless device (Android) and emulated on a PC with an ethernet connection. It will infrequently show the loading manjuus during gameplay, or lose connection. Twice today I have seen ‘Server maintenance’ appear after it disconnects. Dated 2022-09-17

  8. I havent played for a long time -> wanted to install again -> while file download I Always get the error: “File download failed. Would you like to retry?” But no matter how often i retry i just wont work. I have an android one smartphone

  9. I play Azur lane on LD Player, and every time I log in now, I get an “A dock data synchronization error has occurred”

  10. Running APP on Apple OS 14.5.1
    All updates loaded
    Game runs on Home Screen, but will not load battles, stops at 99.31% and will not load build options.

  11. I keep getting a ‘Network Error’ when trying to enter the game on my IOS 14.3 device.

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