DoubleU Casino: Vegas Slots Problems & Troubleshooting – solutions

You have problems with the app DoubleU Casino: Vegas Slots and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with DoubleU Casino: Vegas Slots under iOS or Android devices.

The app DoubleU Casino: Vegas Slots comes from the developer DoubleUGames Co. Ltd. and is usually this responsible for fixing problems. But not all problems that occur with DoubleU Casino: Vegas Slots are due to errors by the developer.

DoubleU Casino: Vegas Slots problems & Troubleshoot

Now we come to the DoubleU Casino: Vegas Slots problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other DoubleU Casino: Vegas Slots problems or DoubleU Casino: Vegas Slots Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common DoubleU Casino: Vegas Slots issues

DoubleU Casino: Vegas Slots Help

  • DoubleU Casino: Vegas Slots Report content
  • DoubleU Casino: Vegas Slots Contact developer
  • DoubleU Casino: Vegas Slots account hacked – what to do?

These were the most common DoubleU Casino: Vegas Slots problems we may have that may not be the only ones. Of course, the developer DoubleUGames Co. Ltd. tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest DoubleU Casino: Vegas Slots update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about DoubleU Casino: Vegas Slots problems & Troubleshoot?

After updating the operating system or updating DoubleU Casino: Vegas Slots, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

DoubleU Casino: Vegas Slots Report a problem

Although you can contact the support of DoubleUGames Co. Ltd., the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any DoubleU Casino: Vegas Slots problems you are experiencing here at the end of the post, which means that other users or we can give you help.

DoubleU Casino: Vegas Slots Report a problem

Similar problems with the app DoubleU Casino: Vegas Slots:

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DoubleU Casino: Vegas Slots Report problems here:

99 Comments
  1. Reply
    Margaret Cannon 05/18/2025 at 2:16 PM

    Grand draw frozen and will pay accumulated points

  2. I get a pop up that says “thanks I’m in ” . I try to get rid of it and don’t know how. I close it. When I come back, most of my money is gone. What do I do when it pops up so I don’t loose everything I’ve won?

  3. Shame on you for trying to trick people into service charge to fix problems on your site…it worked fine yesterday for hours and just stopped login on Facebook. I have played on DoubleU casino for years. I am in my70’s and when I ask for help you just tell me I have to pay for help. I have logged in through Facebook from the beginning and never had trouble and your site is only one not working! I am so disappointed in you

  4. Reply
    Kathy Sharon Buenger 12/14/2024 at 4:14 AM

    Application will not let me send gifts

  5. slotica slot not loading

  6. Double u casino won’t load. Begins then out at 7%

  7. Efter jeres opdatering af ois14 (Ved ikke om det er rigtigt ) kan jeg ikke spille double u casino via facebook mit id nr er 132 4093 skriver bare error

  8. Reply
    ERNESTINE WOODS 02/03/2024 at 1:34 AM

    Can’t open grand drawing to check

  9. Reply
    Linda Schmelzer 01/02/2024 at 9:13 AM

    I can’t load DoubleU Casino

  10. Every slot game is failing to run

  11. I have no notifications on double u casino

  12. ga.e was all good next day started to load then stopped went to notice saying something went wrong we hope to have fixed as soon as possible after a week of trying to load still does same thing

  13. Screen darken and button’s unresponsive

  14. Screen darkens and buttons unresponsive. Can’t play the game, it’s been happening for the last 24 hours

  15. i cant open magic hats when i win , when i get a big win on free spins it freezers i have to reboot all the time wont go past big win screen

  16. I got new phone ma game didn’t transfer to new phone on other phone I’ve got like 250 million I really would like to get all together on new phone man this happened also lost everything started over

  17. Half of my favorites are missing and the slots have disappeared. I keep being told they’re updating but it’s been almost a month.

  18. 7/29/2023 my account got hacked – I’ve been playing DUC since 2015 and want my origianal account restored as i spent alot of money for my VIP almost top VIP status I have asked 4 times before today’s date to get account restoration thank you

  19. Unable to collect any friends chips says error this is a problem for many mine was fine b4 the maintence

  20. Unable to collect friends posts from Friday evening

  21. I bought chips on 7/9/23 but i believe they went to an old account which has been deleted . How do i get them to the account i am using.

  22. The game started me over and lost all my progress, want to login from Facebook but it doesn’t stay on long enough to hit it just takes me to a new profile.

  23. I’m playing a lot of coins, all day long…
    Finally I hit a bonus round after losing a lot of”millions” now the game is hanging and rolling without stop spinning.
    Closed the app a few times even restart the phone but nothing will help.
    So lost the coins and bonus round🤔

  24. Hi
    my name is seve and my ID is14197680
    my issue is that when playing on doubleu i want to be able to choose tha amount of chips i wish to use on each spin in the game the problem is i can only bet either 16,000 or 3 million or above on any spin ( i wrote to you last week about this and all that happened was you changed my 3million to 2,4 million) i do not want to bet that much on a spn what i would like to happen is let me be able to bet what is originally given to all player when they join doubleu 16,000/54,000/80,000/100,00/200,000/400,000/600,000/800,000/ or a million that would be what i would like to have the choice of for betting each spin i hope you ca fix this issue

    Thank You

  25. The app is ok on my phone but not on my iPad. Everything is up to date.

  26. My games DoubleUCasino app are on the screen but it is covered in black. Cannot open anything. Why? This appeared when the Helios wheel was introduced

  27. DoubleU Casino: Vegas Slots does not load all I get is a white screen. I am using a windows 11 desktop and it is up to date. I have tried 3 different browsers with the same results. I can access it from my laptop but I’m not always able to play from my laptop. I pay a lot of money to play and I need this fixed. Thanks

  28. The app will not allow me to download any games. Can’t collect any free coins. Can’t open Magic Hats. Can’t do a single thing with this app

  29. Reply
    Patricia Colella 06/04/2023 at 11:43 AM

    unable to make purchase while 75% coupon active

  30. When you find out I ain’t buying none of your stuff your chips you make it impossible for anybody to win playing your slots anymore what is the reason for that it’s supposed to be free right or the free why do you have to purchase stuff in order to win if I win real money then I can understand paying your money love your game from the get-go I used to win good but now it’s hard to win at all why is this I wonder thank you so much

  31. was $87 billion

  32. I have already reported the problem lost $87 million chips was playing Bumble bee winning chips then lost the lot have been left with $10.713.284

  33. i have already reported a problem am using my phone can you please correct this please I will use my Visa on my phone maybe that may correct the payment

  34. I have already reported the problem my visa card number i gave you was correct went to paypal and you were taking $43 out of it so i cancelled because that was not $2 all i want is all my chips back please correct this problem

  35. I have already reported the problem i have given you the correct visa no but you are taking $43 out of paypal what is going on? all i want is all my chips back i have never had any trouble like this before please fix this problem thank you

  36. Reply
    Bradley Drapeau 05/30/2023 at 8:24 PM

    Old version not working add to USB flash drive to run the file

  37. I haven’t been able to collect plumber pipes for months, it is full. Now my hats don’t work. Or my mystery box!

  38. Piggy pot is not honoring coins for my $ 99 dollar purchase thru amazon

  39. I was ordering piggy pot paid the amount thru Amazon and never received amount of play

  40. I bought a $59.99 package yesterday. 4/21/2023. I left about 60,000,000 points last night on my game. This morning when I opened my app, they were gone! Please correct!

  41. Now it doesn’t say waiting but there is the cloud that you would hit to download but when I touch happens. I have been loosing coins every day. Please take care of this. I really enjoy playing the variety of slots that are in this casino. Please get it working and I feel that you owe me several million coins for all the inconvenience.

  42. On my icon it just says waiting. It’s been on there all day. What’s going on. I have millions of coins on it and as you know you have to pay for coins. I am out a lot of money. Please take care of it.

  43. Please let me know how I can get this game back. It just won’t open up in my app. I have several million coins on it and I but couldn’t s from you all the time.

  44. Magic hat not giving cards

  45. following maintenance yesterday I was unable to log in to my DoubleUCasino account on my IPod touch as a guest. the only way was to log in with my Apple Id and when I did I was classed as a Newbie and given 1,000.00 chips and lost my 300+million chips I already had. Please help me retrieve my chips and enable me to log in as a guest rather than through Apple Id.

  46. Game is locked after power surge

  47. I have not been able to load my free coins since you did update, please correct this problem, I would like to collect my free coins.

  48. Reply
    Connie Tauriello 03/09/2023 at 6:32 PM

    Mine will not ooen

  49. I had almost 150,000,000 in my account and now it’s gone and I can’t connect my iPad to DoubleUCasino. It keeps saying unable to connect. Please help. I’m not real computer smart. Sorry

  50. Games were frozen and clicked google button to try to open. Lost my 700 million and games went to beginning mode. Need help retrieving my facebook games. Help!!

  51. Game is stuck on bonus spins and is frozen. Restarting didn’t help no updates due. Can’t exit out of game

  52. Magic hat will not open so I can collect points. I’m missing out on a lot of points.

  53. Can’t get the happy holidays magic hat cut in time message to close so I can play games

  54. Had over $150,000,000. Money disappeared and has not come back. How can it be fixed? This has happened twice.

  55. Cannot send gifts or invite players back it will not send these messages out have had this problem for about or a little over a week now.

  56. I had Double U Casino on my phone (had 120million in my bank) Anyone nkow why Double U opened in Google – started me out at 2 million. WHERE DID MY OLD APP/BANK GO?

  57. Some of the games have changed how they operate and it’s causing problems when I play. On two occasions when I have hit a bonus the game freezes up and will not continue.

  58. Mystery box will not respond

  59. My magic hat is full, won’t let me enter to collect my money. Why have special missions when I need top hat and can’t get one.

  60. My game is not working get it fixed pleased

  61. Latest version will down joss

  62. Down load latest version dose not work

  63. Double casino won’t load on my kindle fire

  64. Reply
    Charlotte Hopko 10/27/2022 at 9:33 PM

    Can’t download latest version of doubleu casino, very frustrating!!!!!!

  65. Reply
    Debra (Garfield) 10/23/2022 at 1:15 PM

    Did not receive purchased coins, I’m attaching the receipt from 10/22/2022, charged my account immediately but I did not receive the couns

  66. Game keeps resetting to beginning with all coins lost.Not sure how to remedy ,

    • Shirley – I had a Double U Casino bank with 120 million on my phone. Went to open and it loaded on Google (started me all over with 2 million) Cant find my old account anywhere. Anmy thoughts

  67. WARNING of security risk keeps popping us. Firefox & Chrome will not open the website.

  68. says content is blocked contact the site owner

  69. it says content is blocked, contact the stie owner to fix the issue

  70. How do the magic wand work?

  71. Reply
    Barbara Jernberg 10/04/2022 at 1:33 AM

    Having trouble claiming magic hats won’t down load

  72. My 600 million points vanished along with my levels. Went to beginning level. Give me back my rightful status!! Player id is 19102631

  73. Reply
    Frances Holladay 09/16/2022 at 3:55 AM

    I have contacted you 3 times. How do you respond? Email? The help center gives this message “This site can’t be reached” so if this where you respond I am unable to view your response . Apfoxi.ately 5 days ago all of my 62,000 plus chips disappeared along with plumbers way, daily missions, wonder carfs, and magic hats. It reset to “Newbie status”. What the hell? Then, every day since, it resets EVERY day! Do you intend to make things right or do I just need to delete and move on to another app?
    Game ID#52319379. It would be great for this to have a positive outcome

  74. I’m 85 year old that can not get my DoubleU casino games to open. I don’t know how to fix it. It’s on my IPad that my grandson gave me for Christmas.

  75. Reply
    James Capitosti 09/11/2022 at 9:30 AM

    I’ve used this site for years and all of a sudden it took 50million credits,gave me 1million “Newbie credits”,what a bunch of BS

  76. I haven’t been able to play on my laptop in the DoubleUCasino for several days now. I believe it is due to Facebook updates as all my games have been compromised. It is very frustrating when this happens as there is no way to get ahold of anyone for help. I have cleaned my computer & updated it and I am still having problems. You all should provide easier ways to get ahold of support like an email. When this happens your support center does not work either. I turned this in to Facebook several times to. Nothing seems to be getting done. I’m very frustrated at this point!! I’m tired of this problem with updates!!!!

  77. On your pipes it doesn’t give you the money after you complete each phase. Also the hats when you open them it gives you the money but it says to open them again and then it kicks you out of the games. Also in the beginning when you have to do so many spins I think there’s five things to get your ticket. When you complete that it says you get the minor money but its not giving you that either. You have good graphics which is why I like this game. But I spend a lot of money and I don’t like feeling like I’m getting ripped off. Please address these problems. If not I will quit playing this game!!

  78. Doubleucasino keeps resetting back to the start. Lost 10 years of game play and level.

  79. Reply
    Frances Holladay 09/01/2022 at 12:36 AM

    Everything has been wiped off my game,bonus points-magic hats -wonder cards-plumber’s way etc the icons on left of screen (lobby,video poker, favorite s, newest) are gone! I was playing Golf fever coin game and not the reward of free games as well as the Grand reward when the screen went black and all was lost when the game reset 40,000 plus bonus chips lost!!!!!! My ID#is 52173914. Please correct this so that I can continue to enjoy my favorite games.

  80. The games reset and I loss everything. Lost 10 years of game play.

  81. Having trouble with updating games

  82. I had over 200,000 coins and lost everything. I uninstalled the app and reinstalled, and it did not work. I played the game on this devise. Please give me my coins and all the progress I had made. Thank you

  83. Reply
    Frances Holladay 08/31/2022 at 1:25 PM

    Chip value disappeared

  84. I had over 200,00 coins and I have lost everything. Could you please restore my game. I played on this devise.

  85. The new program is full of glitches. I don’t like it very much. For 1 thing is it crashes during a pay off, a hat, a bonus etc and I never get the pay off. 2 weeks ago 200 million disappeared from my account!! It was there when I closed for the night and not there when I opened it the next night.. I’ve tried e-mail, contact the developer, and the “about ” ‘help button’ (which doesn’t even open), all with no response! I an angry This is unacceptable. I want it returned! You can look at my history and see that I turn on and off at approximately the same time every night and my playing is consistent. I am a long time customer. You refused to replace my account when my kindle failed. I didn’t like that but I understand it was my equipment failure. This, however is your fault and I want it fixed!

  86. Your slot crashes constantly, especially when I’ve hit a huge win and earn a magic hat. I almost always get thrown out of the slot and never get the hat. I am a Prestige member and deserve better than this, “Kevin”. I also get tossed out during bonuses. I believe I deserve some free chips for this; I’ve spent over 30 grand in double uover the years. Make this right. Player i.d. is 19102631

  87. My player id is 52049253. Before the last upgrade a few days ago, I had over 50,000,000 chips. Now the game started at the beginning and I only had a few million. Why did you start me over?

  88. Wonder cards won’t open.

  89. Since your last update of 6/30/22 the Mystery bonus twice daily bonus will not open. You tap the button prompt and it will not open

  90. My mystery box won’t open

  91. 80 free bs gained 60. 000. 000 Points 🙄 = 60 free bs 🙄

  92. Need update to add new game. Will not update. Msg. Stayed error . Try again. Help

  93. I can’t collect my mystery box & on the daily mission it won’t let me collect certain things. Any suggestions?

  94. CAN’T ACCESS DOUBLE U CASINO VEGAS SLOTS.

  95. Reply
    Evelyn germanese 12/12/2021 at 8:15 PM

    Cannot download app,happened sudenaly

  96. Double u casino will not load

  97. DoubleU Casino: Vegas Slots loads very slowly, and play slowly

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