Drive Safe & Save Problems & Troubleshooting – solutions

You have problems with the app Drive Safe & Save and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Drive Safe & Save under iOS or Android devices.

The app Drive Safe & Save comes from the developer State Farm Mutual Automobile Insurance Company and is usually this responsible for fixing problems. But not all problems that occur with Drive Safe & Save are due to errors by the developer.

Drive Safe & Save problems & Troubleshoot

Now we come to the Drive Safe & Save problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Drive Safe & Save problems or Drive Safe & Save Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Drive Safe & Save issues

Drive Safe & Save Help

  • Drive Safe & Save Report content
  • Drive Safe & Save Contact developer
  • Drive Safe & Save account hacked – what to do?

These were the most common Drive Safe & Save problems we may have that may not be the only ones. Of course, the developer State Farm Mutual Automobile Insurance Company tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Drive Safe & Save update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Drive Safe & Save problems & Troubleshoot?

After updating the operating system or updating Drive Safe & Save, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Drive Safe & Save Report a problem

Although you can contact the support of State Farm Mutual Automobile Insurance Company, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Drive Safe & Save problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Drive Safe & Save Report a problem

Similar problems with the app Drive Safe & Save:

Similar messages:

Drive Safe & Save Report problems here:

69 Comments
  1. trips not showing, send new beacon

  2. The beacon seems to be connected, but it keeps blinking.

  3. Approval for what ????

  4. Why did box stop blinking when attached to car……?…

  5. Box won’t blink after pressing button to “on”

  6. Safe & save not recording scores on trips

  7. Reply
    Barbara Enghusen 03/20/2025 at 9:51 PM

    My Drive Safe & Save stopped loading trips right around the time I upgraded my car’s navigation system. Coincidence or something else? State Farm staff replaced the beacon, but it is still not loading trips. What is my next recourse?

  8. Why does ‘Locations’ need to ‘Allow all the time’? (as opposed to ‘permission when app is in use’) It drains my phone battery even when I am NOT driving.

  9. when I try to pair beacon said “Oops Something went wrong on our end.”

  10. Reply
    James Wittenberger 02/28/2024 at 7:16 PM

    App says it’s not compatible with my phone. I have a Moto G5 phone running Android 8.1.0

  11. Drive safe and save it shows no eligible vehicles

  12. On the app I see the vechile I need to set up but nothing happens when I click on it. How do I add multiple beacons

  13. My two cars are no longer showing up on the Drive&Save app after my iPhone iOS was updated to iOS 16.6. When I opened the app, it showed “No eligible vehicles.”

  14. cannot log into the app error code 6000 and it is NOT recording trips

  15. My car isn’t showing up on the drive and save app anymore

  16. Reply
    Stephanie Murdick 02/23/2023 at 3:08 AM

    My drive safe app is only recording the trips of the vehicle I’m in.

  17. Reply
    Stephanie Murdick 02/23/2023 at 3:06 AM

    Only recording trips of the vehicle I’m in.

  18. Reply
    Lawrence Autenrieth 02/16/2023 at 5:43 PM

    New User and never have been able to log in. I consistently receive the following Pop Up Message when attempting log in. “We apologize for the inconvenience. Our app is currently unavailable while we perform necessary maintenance.” Motorola G power phone – Android 10 OS

  19. Reply
    Ladislaus Morvay 02/01/2023 at 8:29 PM

    Pauses my Spotify app every minute. Unpausing starts the song over so it never moves on to the next song. Uninstalled Drive Safe app and no more problems. This is distracting while driving and poses a hazard drawing attention from driving. Is there a workaround for Android phones?

  20. 1 car disappeared from the app. Other 2 cars work fine

  21. The beacon keeps loosing the beacon. This is the 3rd time it’s happened. They even took away my discount when the beacon shut down(I was not driving my car-AT ALL). Got discount back but it happened again. Not recording any trips

  22. Worked fine, then app mistakenly thought my car changed… agent got the correct car back on my app. Now beacon won’t connect saying it’s connected to a different car. Has been connected to my only car the entire time

  23. My beacon doesn’t seem to be working. It hasn’t logged a trip in 9 days. No light on beacon.

  24. Trying to load through my ipad

  25. Beacon only records 1 out or @20 trips I take. My wife’s beacon records every trip

  26. Can’t log in Keeps coming up with error 1000

  27. My drive safe & safe only recorded on trip so far since I installed it. I’ve made several trips after that and has not recorded any of them.

  28. number of trips not resetting after 2 weeks

  29. Doesn’t record driving

  30. The drive safe and save app opens with permissions check list now.

  31. app problems

  32. ok

  33. says oops. something went wrong on our end
    code 1000 I’ve been trying for three days. no help from your telephone 888 559 1922.
    just said try again……..

  34. It does not always say the correct # of errors.. Says more errors than actually are shown.. Plus if you are going downward on a hill it gives errors if u brake too often. If you don’t brake a little in a hill then your speed increases and you get an error for that.
    Also in the city you have to break more than on an open highway and it gives errors for that.
    It’s very annoying for such a little discount..

  35. Reply
    Quentin Williams 06/01/2022 at 12:45 PM

    Hello there. My name is Quentin Williams and I just recently had to get a new phone and my new phone is a TCL REVVL4 Phone and I’ve tried to download The State Farm Drive Safe And Save App on my phone from The Google Play Store and it comes up saying that, “Your Device Isn’t Compatible With This Version,” and I really need to download the app to keep my discount on my insurance on my 2005 Dodge Ram 1500. So what would I need to do? Can someone please help me out here with this problem?

  36. My app has error message “Sorry the login system is currently unavailable. Please try again later or call the 24 hour Good Neighbor Service Team”. How can i report my mileage if i can’t sign in?

  37. After I try to finish setup it says oops something has went wrong on our end

  38. The app is not uploading

  39. Reply
    Restita DeJesus 03/30/2022 at 4:59 PM

    My app has error message “Sorry the login system is currently unavailable. Please try again later or call the 24 hour Good Neighbor Service Team”. How can i report my mileage if i can’t sign in?

  40. Reply
    Maeshelle R Sanderson 03/19/2022 at 12:11 AM

    I can’t log into my drive safe

  41. Logged me out. Now saying i have no vehicles or account. I have 3 vehicles and a policy

  42. Reply
    Margaret McGauley 02/20/2022 at 7:22 PM

    Trips are not being sent for kia Soul. Isuzu rodeo one works fine. Kia soul not sending reports.

  43. keeps logging me off after every lesson, and once I log back, qon/t let me in, says wrong password eveb I typed my pw correctly

  44. Dash board view – past two weeks scores and miles stopped updating. Trip details are still active. Is there a way to fix? Thanks.

  45. Reply
    Edward Selke III 02/01/2022 at 3:10 PM

    My app will not open

  46. Very erratic since iPhone update. Works only on some tris.

  47. App not responding

  48. Drive safe and have hasn’t recorded a trip since 1/1/22. I have replaced beacon and checked all settings. Is there a problem with the app and iPhone or what? I don’t want to loose discount.

  49. It seems that my trips won’t record unless I have the app open. My location is set to always on.

  50. What is Error Code 6000?

  51. Also a red light comes on when I enter the vehicle on the beacon.

  52. The drive safe and save app will not record trips. The last time it recorded a trip in my truck was December 24. Also in my wife’s car December 17. My wife’s app will not record her trips either We driven both vehicles a lot since then. Not sure what the problem is. Is anyone else having problems with this? please help

    • Same here. Last time it recorded a trip for my wife was Dec 24th. Went thru all the troubleshooting tips to no avail. However, the one in my truck still works.

  53. Reply
    Mitchell Preble 12/20/2021 at 3:06 PM

    Will not log out of app

  54. App is not recording all of my trips. I have plenty of memory on my phone. Will only record one leg of my trip — either to or from.

  55. Reply
    Michael Obrique 12/08/2021 at 8:26 AM

    Drive Safe & Save does not start

  56. Reply
    Charles Carmack 12/01/2021 at 7:38 PM

    My Drive Safe app is not working with my iphone nor with my wife’s phone. Hasn’t in some time. Last call to SF tech people responded it was their problem. Is this still the same?

  57. Reply
    Jessica Vandenbark 12/01/2021 at 12:06 PM

    Everytime I try and log in, it says that it’s temporarily down/that feature is unavailable and I can’t log in. And since I’ve been unable to log in and set stuff up, the discount has been taken off the car. Pls help!

  58. Login won’t work

  59. Why my beacon doesn’t seem to be working. Looks like my trips are not being recorded. What do I do?

  60. My beacon doesn’t seem to be working. My trips are not being recorded. What do I do?

  61. App worked fine until a month ago. When I open the app a message says “no qualifying vehicles”. I have used the app for several years and now it gives this message. The regular State Farm app shows my discounts but the Safe Drive app doesn’t recognize me.

  62. Reply
    Andrea E. Norton 11/12/2021 at 10:12 PM

    My drive safe app has not recorded trips for the last week. Last trip is 11/05/2021. I use an apple iphone with software ios 15.1. I do have location Services on and am allowing access “always”. Also, I use precise location. I have turned phone off/one. Still nothing. Can you help?

  63. is not recording my tripsp

  64. App not recording trips after iOS update. Performed suggested steps, turned phone off/on, deleted and reinstalled app and it’s still not working.

  65. Updated to iOS 15 and now my save driving app is not showing recent trips. I have restarted my iPhone and it still is not showing trips. Help.

  66. Update will not load

  67. I can’t connect my drive safe beacon to my ios 15 updated phone. I restarted it but still can’t detect when i drove 2 days now

  68. Why is my truck not on the dashboard on drive safe app? I followed all instructions blue tooth is connected what else should I do?

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