You have problems with the app H Band and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with H Band under iOS or Android devices.
The app H Band comes from the developer jiafu zhang and is usually this responsible for fixing problems. But not all problems that occur with H Band are due to errors by the developer.
H Band problems & Troubleshoot
Now we come to the H Band problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.
If you know of any other H Band problems or H Band Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.
Common H Band issues
- H Band always crashes
- H Band is causing errors
- H Band does not load
- H Band does not start
- H Band no internet connection
- H Band cannot be opened
- H Band loads very slowly
- H Band login does not work
- H Band Reduce battery consumption
- H Band hangs
- H Band is not responding
H Band Help
- H Band Report content
- H Band Contact developer
- H Band account hacked – what to do?
These were the most common H Band problems we may have that may not be the only ones. Of course, the developer jiafu zhang tries to fix them. But of course this only works if it is an error in the app and not because of your system.
Basically, it is recommended to always pay attention to install the latest H Band update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.
What to do about H Band problems & Troubleshoot?
After updating the operating system or updating H Band, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.
H Band Report a problem
Although you can contact the support of jiafu zhang, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any H Band problems you are experiencing here at the end of the post, which means that other users or we can give you help.
H Band Report a problemSimilar problems with the app H Band:
- H Band not loading: Issues with H Band
- iOS 14: H Band issues & errors after Update
- H Band crashes – what to do? Tips & solutions
- H Band Problems & Troubleshooting – solutions
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The H band APP fails to carry over the previous day’s total steps. RECENTLY, I’ve been having my watch alarm me to record that day’s total steps because once it turns to 0 at midnight, there’s NO guarantee that number will be seen in yesterday’s recap.
Bottom line: THE H BAND APP IS NOT RELIABLE
Bottom line: THE H BAND APP IS NOT RELIABLE
This problem link doesn’t. Your submit button DOES NOT work
At least 4 to 8 days a month, the H band APP fails to carry over the previous day’s total steps. RECENTLY, I’ve been having my watch alarm me to record that day’s total steps because once it turns to 0 at midnight, there’s NO guarantee that number will be seen in yesterday’s recap.
Bottom line: THE H BAND APP IS NOT RELIABLE
forgot password. H-band sent nothing in Emale
Stress module not available F108
Sleep tracking not working. H Band Soves et585
Ho do I also login to my H Band account
How can you get a new battery two year old watch love it
Module manager won’t open
Suddenly requires a password to connect when I didn’t add a password
Will not connect to watch. Caught in loop. Searches, I select, says turn off Bluetooth, allow hand to turn on Bluetooth, searches again finds watch, select, says turn off Bluetooth, allow hband turn on Bluetooth around and around
Is not recording any sleep data on new h band watch
Hband will not connect to bluetooth
H band will not connect to Bluetooth
every day my watch needs to be connected to my phone or this morning it did not give me my full results at the begging it worked fime but now its not very good
H band not holding charge
Watch didn’t connect to phone. Deleted and downloaded again. Now unable to sign in
eill not stay on farenheit settings have to keep reloading fahrenheit daily?
sleep monitoring problem. if I get up during the night to use the toilet h band apparently thinks I am up for the day and doesn’t register any sleep time after that even though I go back to sleep almost instantly. what can I do to correct the problem?
Error: H Band not available on this server
H band has switched from Central to Eastern time zone.
charger is repelled, unable to charge
Signup on app will not accept any passwords.
Can you export all data to csv file
my h band lite f57 keeps tunig of fahrenheit and shows celcius
My ET580 stopped working and is stuck on language page. It connects with Bluetooth to H-band app but will not reset or factory reset.
Will not stay on Fahrenheit
My New Smart watch will not let you set the time/day! The watch will do the items but will not transmit any data to the app! I think I would like this watch if it worked but it does not! I am using iphone12 pro max! Please respond!!
how to download and print our daily health data from my HBand for Samsung watch
My Hband is paired with my IPhone 12 mini. and was working correctly until recently. The manual BP and heart rate test seem to be working as well. However, when I am in the dashbord mode the Pedometer, Heart rate, and blood pressure information indicates “No data available” and when I choose the graphs for each of those, no information is shown. Please advise on a solution.
I have the same issue. No other data than sleep data graphed. I have reset the phone and watch to no effect. No firmware updates made. How do I resolve this?
The H Band is not showing anything on the watch face after charging, loading and setting up on the app
I had it for 24 hours and went dead and I can’t get to come back on at all
H Band watch died. Pressed buttons no response.Very disappointing only bought 2 weeks ago
Inaccurate glucose readings. How do I fix error readings
The blood pressure and glucose checks are totally inaccurate. I stoped using it when I first got the watch VERY DISAPOINTED
H Band watch Not charging
Was a gift and the screen is not working
Screen flickers and goes black -fully charged
My new H Band is not working correctly I need to return it. How can I do that? I do not have the original packing.
Screen has gone completely black and the watch is fully charged
My H Band is completely blank – not showing as charging and not connecting to Bluetooth
My h band Y39 is reporting my wake-up time wrong, showing an invalid amount of sleep time.
It appears to be 2hrs off. I went to bed at 11:50 pm, and awoke at 6:30 am EST, but shows I woke up at 8:00 am.
How do I fix this.
H Band watch not showing notifications. Push notications are ON. Bluetooth us ON. I have deleted the app & downloaded twice. My Phone calls are coming through, but text messages aren’t.
not showing weather on y9 pro
I tap on screen or push wake button and nothing happens. It is fully charged
Lostbluetooth connection with iPhone app, will not reconnect. Turned off, deleted, reinstalled app, latest IOS operating, just won’t connect. Worked well for 1 week!
The sleep mode does not work. There is no tech support.
The manual is poorly written and incomplete. The sleep function did not work. There is no tech support and no response from the company.
H band is not charging
Galaxy A30s Phone not recognizing H band in bluetooth so H band can’t connect in order to display all relavent trackers to maintain my health readouts.
H Band not recording blood pressure readings, also only retaining ecg readings for a short while
H Band is no longer able to connect to smartwatch ET550. I’ve tried clearing the H band cache, turned the phone bluetooth on and off, uninstalled and reinstalled the H band – all with phone restarts after each action. Any suggestions on additional things to try would be much appreciated. Thanks!
H band screen on watch not workin
Touch screen on H band not working
I would like to reset H band app, what I do have to do ?
Last data was on 29 Dec if I remember correctly. I realized this morning in the early hours it doesnt want to update data. Then it started with Wait/ Close app…
Not connecting. Unpaired on bluetooth and paired again. Uninstalled and Re-installed. Restarted my fone. Both HBand and HBand 2.0 the same problem. Pop up says Hband running. Open app..cant click on red part to connect. Get popup saying Wait/Close App. PLEASE HELP
Not connecting. Then says Wait /Close app. Uninstalled and re-installed. Tried HBand and HBand 2.0. Both same problem. PLEASE HELP
My watch randomly turned off and will not turn back on. Does not charge.
i have to turn blue tooth on phone off to answer the phone. can’t answer through watch at all
find phone feature only vibrates phone, even though it is on both vibrate and ring, or on just ring.
Hband not recording correct gender
h band only send steps data and sleep data to app.Does not send heart rate, blood pressure, blood sugar, blood oxygen.
I see that the watch has a stop watch but where can I find setting an alarm or timer?
O2 synchro with app is not working
ECG synchro with app is not working
My h band will not turn on
Blood pressure no longer collects data
Touch screen not working
Will not let me reset password says. Error
Cannot reset password
Registered daily stats but not recording to history. Watch talks to hand and gets daily stats but doesn’t appear to pair when required which I find difficult to understand
Daily stats will not go into history
Hi. Daily stats appear on app but will not go into the history week month year stats
Need to change blood glucose values it is in the wrong format for me to use
Blood glucose not reporting and also the turn wrist to wake is not working.
Unable to get weekly, montly and yearly stats.
Same for me . It stopped end October
the heart rate test…bp test…sp02 test…tempt test…will not work because it keeps telling me ( please wear watch correctly) and it then cuts off…i need these apps to work on this phone ..is why i got it…thanks
H band is not charging
My watch is fully charged I can feel the notifications coming in but i can’t see anything.
H band will no longer connect after 3 weeks of use
Smart watch f57l went dead. I charged with power cord. But phone buzzes but face remains black. What do i do to get a dial picture. I tried holding function button, phone buzzes but no picture. I do notice a long buzz then a short buzz
Can you change the way the blood glucose monitor reads? Like I need the readings that are like 135 not 5.1. Is this possible?
Sleep end time off by 90 min
I complained a day ago about my iPhone h band watch and have gotten no answer. My bp monitor and heart rate doesn’t work. Either fix this or send me a replacement free of charge! What is your number so I can call and get this resolved in a timely matter. My number is
I complained a day ago about my iPhone h band watch and have gotten no answer. My bp monitor and heart rate doesn’t work. Either fix this or send me a replacement free of charge! What is your number so I can call and get this resolved in a timely matter. My number is
H band face wont light up,watch is working,but cant see anything
h band face wont light up
my h band watch apps look glichy
The “Slide to power off” setting keeps flashing on and when I try to power off will not stay off.
Glucose readings are always around 6 mmol. These doesn’t match my actual level with blood sample. How do I adjust the error?
How do I turn the Bluetooth on the watch
With the application H Band can’t monitor more than one smart watch.
The HRV and blood oxygen are monitored from 0:00 to 7:00 only. In my opinion most valuable and helpful would be if these parameters will be monitored all the day, too.
My battery died and after I charged the watch it then would not turn on.
The Blood Glucose data from the watch will not sync to the H Band app on my Android phone.
My HBand cannot be started and charge
H band notification tab pushed. Now requires a yes answer to allow push notifications. No back arrow or blackout from this if decide not to.
only dealt and app 1 all others are gone from selection!!!
H band does not connect to my watch
Glucose readings are always around 6 mmol. These doesn’t match my actual level with blood sample. How do I adjust the error?
Glucose readings
My h-band will no switch from female to male no matter how many times I update my profile and restart it.
Hi,
I have bought a smart watch and it measures ECG, but I cannot get H-Band to run on the ECG part of the app, it keeps coming up with ” System Already Busy “. I have tried to start ECG part of app on my phone ( Android ) and then try to get it to since with ECG app on smart phone, and I have also tried starting ECG app on phone and then started ECG app on phone but neither way works.
Can you please suggest a cure for this as I bought this watch as I wanted one that could read ECG.
Best regards Leslie
Dear Sir,
I bought a smart watch ET450 recently, my main purpose is for rhythm detection, unfortunately the H band app.(version10.1.1) does not working, it always shows that: “the device is busy”. Please help me to solve this problem.
Thanks.
My model 500 does not connect to the app via Bluetooth. The app identifies the watch after scanning but will not connect. Across the centre I get the message “disconnect” I have tried shutting both app and watch down and reloading but the same message appears.
If I cannot use the app it will be returned
H band screen is frozen, restarted phone, can’t shut off watch
H band will not connect to Bluetooth
Not recording heart rate. Worked fine and then stopped
the watch connects to blue tooth but the app does not see it after it connects. its is there you connect and then it just disappears. i get notifications from the phone but the app does not see it.
H band should start refunding every one, it’s a toy.
Blood pressure and Blood glucose levels are incorrect
H Band does loads, but there’s no user interface. Any idea what’s going on with this?
Hi,
I have bought a smart watch and it measures ECG, but I cannot get H-Band to run on the ECG part of the app, it keeps coming up with ” System Already Busy “. I have tried to start ECG part of app on my phone ( Android ) and then try to get it to sinc with ECG app on smart phone, and I have also tried starting ECG app on phone and then started ECG app on phone but neither way works.
Can you please suggest a cure for this as I bought this watch as I wanted one that could read ECG.
Best regards Leslie
lms@optitech.co.uk
Blood pressure not syncing
Blue tooth will not connect to H band
My H band won’t turn on, i have had it on charge for a while and still won’t turn on
Watch is not displaying
Does through app but not manually
Why won’t my H band screen show anything?
Screen is black
Only have had watch a few weeks and the screen went blank and the watch does not responds at all only shows a green light on the back
Not recording my blood glucose correctly
Gloucester not reading correctly.
Blood glucose module in my H Band disappeared after the 3rd day using
Hi
The watch face does not respond to touch any more. How can I restore functionality please?
My H Band is not turning on, there is a faint light bet nothing else
My H Band is not turning on, there is a faint light bet nothing else.
My h band has lines though watch screen
My H band stop working
None of the readings are correct BP o2 Heart rate ect,
Only have had watch a few months and the screen went blank, watch still responds but can see anything on the screen.
My H Band watch screen went blank, still responds but can’t see screen, have only had it a few months.
My h band app won’t let me manually take my heart rate or bp and it also doesn’t take the automatic readings even though I have all those settings turned on.
h band f57l function buttons a day later
When pressed, the menu does not appear and does not work.
How can I do it?
My watch will not turn on it has a full battery only 2 weeks old .
Hello!!
I bought H band F57L from walmart 10 days ago and am using it. However, pressing the push button during confirmation does not work. Please let me know what is wrong.
On H band watch: blue tooth disconnected. Don’t know how to reconnect blue tooth on the watch. iPhone continually searching.
Why don’t all modules show on my dashboard for
I bought my watch to monitor blood glucose but can’t get that visible on the dashboard. Is there any plans to be able to add ‘other’ non- standard modules to the dashboard?
Cannot get blood glucose module to load. Send me instructions to return watch.
Watch will not come on. Black screen not working
My H Band will not turn on
H band samart watch showing glocous level6.35 but actual is not why
Blood glucose option not working
Blood glucose not working. Send information to return the watch.
Hi my blood glucose is showing 6.6mmol when in fact it’s 11.1mmol this is dangerous for me as a diabetic
Mine is reading 6.1 when it’s actually 17.2. Is this watch trying to kill us?
Yes this watch is a China toy.
Same issue to me always say glucose between 6.0 and 6.7 when I’m over 16
My touchscreen quit working and I cant get it working
hband will not connect with e500 has been connected for past month , today will not connect.
My watch is only 3 days old and the screen went black, phone says battery is full why won’t it come on
Haven’t had my watch for 3 days and now the screen is totally black and won’t come on, my phone says battery is fully charged
Watch doesn’t show step and app doesn’t load data
Got my watch. It doesn’t work. The watch doesn’t show steps. App doesn’t show any data
The blood glucose is reading incorrectly
Watch not read blood sugar correct
no glucose app
i can’t find blood glucose from my h band app
The blood glucose option on the h-band watch is not showing. It is supposed to show the option since I actually bought it to test the blood sugar, and it is seen on the box and on the instruction sheet. Thanks
Hi, I just got my H Band watch almost a month now. Yesterday, May 29, the light sensors turned off. The watch is on but not tracking my sleep, glucose, etc. Please help. Thanks.
Glucose testing no longer working. Shows message stay still or tighten all the time.
No glucose app function
My H band don’t have glucose interface why? Can I download it!?
Failed for blood glucose, blood pressure blood oxygen check, body temperature, heart rate etc.
Kindly assist in fixing these issues
how do I get my watch to show glucose
No blood glucose module
H Band is not connecting with my watch.
H band app not working. When I try to contact web designer I get a connection issues that says the server cannot be found
The app H band can’t be downloaded in my phone . Why?
New purchase. H Band doesn’t include blood glucose interface. Indicates iOS update is current. Is there a setting or did I get scammed?
The blood glucose measure is incorrect actual 3.3 h band says 6.8 actual 17.6 h band says 6.9 are all the other functions wrong as well?
New purchase. H Band doesn’t include blood glucose interface. Indicates iOS update is current. Is this a setting or did I get scammed?
My EP01 watch glocose reading shows 4.9 and my true reading on the meter supplied by my doctor is 9.9. is there some way to correct this?
The app consistently fails to load other watch faces
How do you change the glucose teacher from milaleaters to disaleater
Smartwatch F57L should show blood glucose level, as it’s advertisement says, and it does not do it. In H Band app there’s no module for glucose. Is this advertisement a fake or something went wrong? I’ve spent 2 days to resolve it, no results.
I’ve bought another smart, it works properly. It means my old smart F57L tests glucose only in manual mode and it not send it to H Band. Subject closed, sorry.
Blood pressure isn’t accurate.
Did you get blood glucose measurements in H Band? I can not get it!!!
Unable to load watch faces.
Error message:”Watch face failed to load”. (ECG E400 Smartwatch)
The app works great except for the weather update. I’ve tried everything, all permissions are on for the app, the location is set to be on, but no changes and my watch doesn’t display weather.
I’ve installed the app from the qr code from the watch which is H Band 05.08.03, and my phone is Xiaomi Poco X3. Can you tell me please how to solve this because as I’ve read the forums I’m not the only one with this problem. Thank you.
I have the hband E500 and cannot download watch faces..same answer evertytime..downloading failed
Did update on iPhone 12 and now I cannot open my HBand app
I’m trying to create a new account and it says to do a password with 6 to 20 characters but it keeps saying it’s invalid so I can’t use my watch. What is happening?
Try using letters only had the same prob, would not accept Google generated password or my own containing letters, numbers and symbols, tried a simple 8 letter word, bingo
My H band got frozen how to reboot it
H band will not come on
After the downloading of the updated version of H Band for my smartwatch, on the watch face there was an arrow pointing up that didn’t go away so I just turned off my watch and now I can’t get it to turn back on. I don’t know how to get it to turn back on now. Is there something I’m missing or not done right? How do I get my watch to turn on again?
WEATHER ISN’T WORKING AND CONNECTING FROM APP TO SMART WATCH.
My face doesn’t respond to touch like it used to and there is significant lag between swiping and what we see on watch. I’ve tried factory resetting it, but now I can’t choose the language
How do I make the app work?
Pairing
My h band has stopped tracking sleep and heart rate
The bracelet is frequently buzzing and displaying “disconnected” from the smart phone, presumably, it’s the Bluetooth connection that it referring to. Is there a way to turn off this alarm. It’s rather annoying, especially when it happens during sleep time.
Hello, I thing I have found the crash-restart problem’s root: another comment has shown the error log, and I have written:
‘The first line of the log says the problem: NumberFormatException shoes “8,5”. It seems that the non-English date format is not handled correctly. The English format expects a dot instead of a comma. ‘
So I think the app has to make a format conversion or use the localisation features of Java.
Please inform me I can help you with testing, I will eagerly do 🙂
Hello, my H Band produced application restart when I tried to set the Blood Glucose Private value. My phone language was set to Hungarian – and resetting to English, the problem disappeared, works good. The only anomaly is: dashboard-E500-more-‘Manual BP Test’ does not show a start button, only a ‘None’ appears. Program version is the latest.
Will not validate new passwords ,forgot old ones
Everything on the H band works, but it does not display BP nor HR numbers. I tried to troubleshoot everything- no sucess.
Keeps asking for passcode but there isn’t one
Your product is a wast of money dont work its garbage
E400 smartwatch .Problem with personal setting of blood glucose monitoring. Always – An unexpecting etrors .. appears. But petsonal setting of blood ptessure works cortectly.
The firt line of the log says the problem: NumberFormatException shoes “8,5”. It seems that the non-English date format is not handled correctly. The English format expects a dot instead of a comma.
Set the language to English, and the problem disappears.
Build version: 8.4.5
Current date: 2022-10-17 20:02:42
Device: Samsung SM-J530F
Stack trace:
java.lang.NumberFormatException: For input string: “8,5”
at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043)
at sun.misc.FloatingDecimal.parseFloat(FloatingDecimal.java:122)
at java.lang.Float.parseFloat(Float.java:451)
at com.veepoo.hband.activity.connected.setting.BloodGlucoseSettingActivity.onClickEvent(BloodGlucoseSettingActivity.java:159)
at com.veepoo.hband.activity.connected.setting.BloodGlucoseSettingActivity_ViewBinding$1.doClick(BloodGlucoseSettingActivity_ViewBinding.java:42)
at butterknife.internal.DebouncingOnClickListener.onClick(DebouncingOnClickListener.java:18)
at android.view.View.performClick(View.java:7357)
at android.widget.TextView.performClick(TextView.java:14263)
at android.view.View.performClickInternal(View.java:7323)
at android.view.View.access$3200(View.java:849)
at android.view.View$PerformClick.run(View.java:27895)
at android.os.Handler.handleCallback(Handler.java:873)
at android.os.Handler.dispatchMessage(Handler.java:99)
at android.os.Looper.loop(Looper.java:216)
at android.app.ActivityThread.main(ActivityThread.java:7266)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:494)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:97
I lost my hand in my room but can not
find it,is there anyway I can track it
H band battery will not charge.
H band battery is showing low battery but will not charge after plugging in
hello my h band is not getting my pulse readings and my sleep readings. i have uninstalled it and reinstalled it but it stays the same.
i cant download blood pressure data it always says no data
i need the 4 digit code that i didnt set up and my h band dosent work
is a iowodo x5 watch
2 days no answer nice team
Touch screen isn’t working
Hband won’t connect to bluetooth
both my husbands and my band stopped saving info to ap. finally, after much effort, I just uninstalled the app and reinstalled it, signed in with a new account and everything is working again. we almost returned them. For the money the features are great. We had been having trouble for a couple of months till finally the bp part of the app just quit. It is working today and hopefully will continue to work. the only problem is you can’t get help when you need it. You just have to figure it out yourself. Now I have to do the same for my husband.
cant find 4 diget code
My Band cannot keep up with time. It does keep the date. It won’t connect with my iPhone 11.
New watch H Band touch screen display not working
App does not open
My H band app is not recording oxygen level, BPM and blood pressure. But it recording all the other test results .
My H band watch has stopped recording my heart rate, oxygen levels and blood pressure
It still give me steps, sleep info, calories, etc. I have reset it several times. No change.
I deleted the app and reloaded it, still no change. It is fully charged and other options seem to be working. I have sync’ed info as well. Still cannot get it to register my BP, Heart rate or Oxygen. How do I fix this?
My H band doesn’t download the BP on a regular basis. Sometimes a restart will work but sometimes, not at all.
The smart watch screen is not turning on. It is fully charged and working, as I can see the green lights flashing on it when it is checking my heart rate. How can I make the screen turn on?
I’ve forgotten my password and trying to get a verification code but nothing is being sent to my emails
H band will not let me reset password
No code is being sent to my email
Since I’ve downloaded and started using this app, all of my other apps keep crashing or do not work properly. I slept in for work this morning as my alarm didn’t even go off and it was set to do so!
Verification code not sent!
Can’t log in. Attempts to change password fail.
i am trying to change password and it keeps saying error or validation failes
My h band is dead and not chaging
Having problems log in, does like old password or trying resetting it
I can’t log in no matter how many times I try to log in and even after changing the password successfully. Still no dice. What the hell?
The H band is a faulty product. Mine worked for 2 weeks then shut off , I reloaded it and it was useful for 1 week after the reload. I am confused as to the why!!! I will purchase a Fitbit as a result
Display not working. But clock works according to the app in my Iphone
Every time I try to.use it to check my heart rate or blood pressure it says Lead Failed
Share failures and share quality.
H band app is loaded, however, it freezes when reading my data and then I get a message that my watch is disconnected and I have Uninstalled, turned my phone off and back on. Same thing. It has happened since the new year of 2022
H band is not responding. It does not charge; it is basically dead.
I could always connect with the BLACKVIEW X1 without problems, now is not possible because the app ask for a password for the connection with the smartwatch. I do not have any password, never had, and the app it will not connect to the smartwatch anymore without a password that i’ve never set.🤨
How can I fix this?
Thanks.
How do I change time on my h band?
Touch sensor to turn on want work
I can’t check the privacy policy on my H Band app. I go to the policy screen, but there’s no button to tap to tell the app I’ve checked it, so I can’t login to it.
Hi – I downloaded H Band from Play Store to a phone running Android V5.1.1 Sadly it won’t let me register by setting up an account or without setting up an account as it tells me to check the privacy policy. There is no box to tick to do this so I can’t get the app running at all.
H band 21 will not turn on display. It is running and connecting to phone also is fully charged. What’s the problem?