MetaTrader 5 Problems & Troubleshooting – solutions

You have problems with the app MetaTrader 5 and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with MetaTrader 5 under iOS or Android devices.

The app MetaTrader 5 comes from the developer MetaQuotes Software Corp and is usually this responsible for fixing problems. But not all problems that occur with MetaTrader 5 are due to errors by the developer.

MetaTrader 5 problems & Troubleshoot

Now we come to the MetaTrader 5 problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other MetaTrader 5 problems or MetaTrader 5 Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common MetaTrader 5 issues

MetaTrader 5 Help

  • MetaTrader 5 Report content
  • MetaTrader 5 Contact developer
  • MetaTrader 5 account hacked – what to do?

These were the most common MetaTrader 5 problems we may have that may not be the only ones. Of course, the developer MetaQuotes Software Corp tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest MetaTrader 5 update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about MetaTrader 5 problems & Troubleshoot?

After updating the operating system or updating MetaTrader 5, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

MetaTrader 5 Report a problem

Although you can contact the support of MetaQuotes Software Corp, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any MetaTrader 5 problems you are experiencing here at the end of the post, which means that other users or we can give you help.

MetaTrader 5 Report a problem

Similar problems with the app MetaTrader 5:

Similar messages:

MetaTrader 5 Report problems here:

65 Comments
  1. Reply
    Jonathan Fuentes 04/06/2024 at 12:02 PM

    My metatrader 5 chart only display 3 days of data( apeil 4, 2024 to present

  2. Hello
    I would like to inform. I have a Samsung Galaxy A33 5G phone. For about
    3 months, I have the problem that MT5 it freezes, disappears from the
    screen and appears after some time. I have to restart my phone 4 times
    a day because of MT5. There is no problem with other applications, only
    with MT5. Could you please advise me what to do with it? .
    Thank you

    Have a nice day

    Eda

  3. No internet connection

  4. My meta trader 5 is blank it doesn’t connect

  5. I trade and then all my buy and sell orders are rejected

  6. My mt5 have issue with drawing horizontal line. I select it and once I try to drag it automatically inserts a long horizontal line which I can only move up or down but I cannot resize. Pls help
    Thank you

  7. my mt5 is not working on my computer

  8. The metaTrade 5 is not responding and I tried to uninstall then install but still gives me the same problem

  9. my mt5 is not loading

  10. Please how can I transfer funds between my two mt5 wallets.

  11. Mt5 not loading…internet issues

  12. Mt5 chart zoomed in on iOS 15.7.1 cannot see the quote prices or dates/time

  13. Mt5 app on iPhone 7plus( Version ios 15.7.3) has stopped showing date/time axis ( horizontal axis) and also showing incomplete price (only the two numbers of the price visible) on the horizontal axis. I tried uninstalling and reinstalling, the problem persisted.

    Anyone with the solution please help.

  14. Meta trader 5 does not open brokers on the search panel

  15. Hi. My MT5 app on my Iphone has recently stopped displaying times and dates at the bottom of the chart. Also i can only see half of the prices in the vertical column.

  16. My MetaTrader 5 is not showing the prices on the vertical side and does not show the date at the bottom.

    Tried reinstalling but it’s not helping. I am using an iPhone.

    Kindly share the steps one can follow to rectify this. It’s almost 2 days now with this

  17. Reply
    peter ndungu Mwangi 03/05/2023 at 1:51 PM

    Mt5 keeps stopping

  18. My Android 11 is updated and after updating mt5 it keeps on stopping it’s been days now
    I cleared cache, restart the phone and Mt5 keeps stopping
    I uninstalled it and reinstall again still getting the same problem

  19. Mt5 was working fine in my phone till I updated the version – then it didn’t open and to make matters worse I have open trades running till now.

    Your quickest response will be appropriated to solve this issue.

  20. The metaTrade 5 is not responding and I tried to uninstall then install but still gives me the same problem

  21. MT5 is loading on my mobile phone, why could be cause?

  22. Not responding

  23. My account open but not working for close position

  24. Not working close position

  25. Hello sir can you please help me
    Close option
    Modify option
    New order
    This options not working

  26. Hello sir can you please help me
    Close option
    Modify option
    New order
    This options not working

  27. At the time of setting up the demo account, the platform sends activation codes for the email address and cell phone. It does not get codes for the phone. How to deal with this? AMP suport unfortunately does not have good advice. (MT5 platform was reinstalled – did not help).

  28. For some reason on certain tickers, I can only get one candlestick to load. I’ve tried scrolling and adjusting the chart but it is stuck, is there anything I can do to fix this?

  29. Can’t modify indicator colours from colour tab in settings on iOS system

  30. Hi, my XAUUSD tab is not accepting trades, it says off quotes when u try to place a trade. Tx as you assist

  31. Candles cut out from the chart upon closing computer or app

  32. common error while doing market trade in meta trader 5

  33. Mt5 not showing brokers

  34. Reply
    Vijay Manikandan 07/26/2022 at 6:27 PM

    My mt5 application is not working since eveNing ! I choose a XAUUSD trade to buy !In between I want close the position !! But closing position not working ! Display showing rejected !!When it wil be rectify ?

  35. Hello Traders and experts, sell/buy and TP/SL is not functioning well, it does not hit the graph as commanded, though internet working fine. Example- suppose i hit the buy EURUSD at 1.05852 but it will actually start from 1.05900. Another issue, if i set TP at 1.05910, it will go end at 1.05930. Dear experts Kindly help me out.

  36. Hello can u please fix how u can’t save edits to objects in land scape mode so u have to rotate the phone to portrate before tapping the edit icon to be able save edits of objects it disturbs work flow and a really big inconvenience

  37. Reply
    Linus M Sepikit 06/02/2022 at 1:24 PM

    Quote menu NEW ORDER and DEPTH OF MARKET is not
    highlited, when touch or prompted nothing happens

  38. Reply
    Ikhaghu Blessing 05/30/2022 at 6:51 PM

    During a trade session the metatrader app suddently freezed and the movement on the trading stopped. I closed the app and re-opened the app and still nothing, everything on the screen is still freezed.
    I closed the app and checked for updates, no updates, it seemed fine and updated.
    I then restarted my cellphone and still the app was opening on the freezed screen.
    I then uninstalled and reinstalled the metatrader 5 app, restarted my cellphone again and logged in again and still no change.
    I am not sure what to do now as my trades were still open when this happened
    .

  39. Indicators overlay does not move with the chart when scrolling on the onlineterminal

  40. Reply
    Odedeji Emmanuel 05/06/2022 at 5:15 PM

    Hello my MT5 is not loading i have uninstalled multiple times and installed again it is not working

  41. Mt5 Closed my deal but the price haven’t reached Stoploss, is it a common issue? What can I do to prevent this? I lost money.

  42. cannot loading meta5 to pc with correct login Id and server?

  43. Reply
    katarina kirkeland 04/15/2022 at 7:41 PM

    Metatrader 5 it does not give the option for real account only demo.

  44. mt5 not showing qoutes and charts ?

  45. Hello MetaTrader 5 Team,
    I have a problem with my MetaTrader 5 INTERPHASE for PC.
    I accidentally deleted the LEFT PANE WINDOWS containing LOGIN, INDICATORS, SYMBOLS and even the TRADE, HISTORY, JOURNAL windows.
    How can I fix this?
    Please help.
    Thank you.

  46. My meta trader 5 is not fully loading when I log in

  47. My 5 not loading on my phone

  48. Reply
    Sonette Janse van Rensburg 03/22/2022 at 12:58 PM

    During a trade session the metatrader app suddently freezed and the movement on the trading stopped. I closed the app and re-opened the app and still nothing, everything on the screen is still freezed.
    I closed the app and checked for updates, no updates, it seemed fine and updated.
    I then restarted my cellphone and still the app was opening on the freezed screen.
    I then uninstalled and reinstalled the metatrader 5 app, restarted my cellphone again and logged in again and still no change.
    I am not sure what to do now as my trades were still open when this happened.

  49. I’m unable to open trade positions

  50. Meta Trader 5 Login not working

  51. My meta5 on my laptop isn’t loading and showing delayed data. I have a bot on it, but I can’t even execute trade on it.

  52. Reply
    Andreas Werner Müller 02/14/2022 at 6:00 AM

    Is it possible for Metatrader 5 under Windows 10 to configure another drive instead of drive c, so that the boot drive will not fill up very quickly ? Please tell me where I can do this. Thank you very much for your answer.

  53. The metatrader 5 in not opening in my android phone. I has been working but now it stopped. What can I do?

  54. Motorola G9 Plus smart phone auto updated software today and Metatrader 5 options to open or close positions not accessible in live account but accessible in demo account. Is there a simple solution ?
    Thanks

  55. MT5 on iPhone was working perfectly before. Now the chart doesn’t load.

  56. The quotes page will load and then the numbers will disappear and not come back. Sometimes the quote numbers will not load at all.
    I cannot me in the middle of a trade and lose the quotes page or not be able to close the trade when i want to . This would be very dangerous and potentially very costly. Can Meta 5 be reliable, or not?

  57. My login is not working

  58. Nevaru tikt pie savas naudas.

  59. I get good signals but always loose when others are profitting ,what can be the problem?

  60. It is not loading pls help its been one day its not working

  61. When a order is put in for 5000 usd it immediately opens the order with minus 5000 usd

  62. Reply
    Richard Hargrave 09/02/2021 at 6:30 PM

    I can not open my MetaTrader5 trading platform. What do I do? It has worked fine until now. What do I do? Thanks, RLH

  63. I see only one tabe for each window: Market Watch, Navigator, Toolbox or any other. The tabs are there, but I only see the active tab. The others are not visible. I see red indicator numbers that are good estimates of where a tab is, but I have to click near them to see which tab they are on. I am using a large TV as a monitor. NVidia GeForce 2080Ti as a video card. I have no issues with other programs.

    I have a screenshot but cannot post it here. I’ll add this link and hope it helps:

    https://imgur.com/XiSGmmd

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