Murder in the Alps Problems & Troubleshooting – solutions

You have problems with the app Murder in the Alps and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Murder in the Alps under iOS or Android devices.

The app Murder in the Alps comes from the developer Nordcurrent and is usually this responsible for fixing problems. But not all problems that occur with Murder in the Alps are due to errors by the developer.

Murder in the Alps problems & Troubleshoot

Now we come to the Murder in the Alps problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Murder in the Alps problems or Murder in the Alps Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Murder in the Alps issues

Murder in the Alps Help

  • Murder in the Alps Report content
  • Murder in the Alps Contact developer
  • Murder in the Alps account hacked – what to do?

These were the most common Murder in the Alps problems we may have that may not be the only ones. Of course, the developer Nordcurrent tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Murder in the Alps update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Murder in the Alps problems & Troubleshoot?

After updating the operating system or updating Murder in the Alps, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Murder in the Alps Report a problem

Although you can contact the support of Nordcurrent, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Murder in the Alps problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Murder in the Alps Report a problem

Similar problems with the app Murder in the Alps:

Similar messages:

Murder in the Alps Report problems here:

55 Comments
  1. My game keeps crashing….I’ve emailed twice and have yet to get any type of response from you.

    It’s error 5007 ….I included a screenshot of the error in my original email…..

    Would love to hear from a person instead of the automated response I keep getting …m

  2. When I try to go to My Home on my Samsung tablet I get asked to click the button to place the armchair, but then there is no response from anywhere on the screen. It seems to be totally hung.

  3. nous avons tous le même problème mais pas souvent de solutions a nos demande que se passe t,il

  4. Reply
    Ashley Del Duca 02/03/2024 at 6:27 AM

    I just updated the app and now every time try to start the game on my mobile phone. I always get a notification saying

    internal error framework/core/assist/ivdataloaderwebp.cpp:27 No such file: Sales/starter pack/Tex-tures/background.webp

    After that I can’t click okay I can’t do anything but close out the app. This is one of my favorite games to play, I hope i can get help to get it back running again.

  5. mon jeu ne s’ouvre pas dans la fenêtre c’est écrit Internal Error Framework/core/assets/ivdataloaderwebp.cpp:27
    no such file etc j’ai fait une mise a jour hier
    si je desinstalle le jeu vais-je perdre mon avancement merci

  6. Information:
    Framework/Core/Assets/ivDataLoaderWebp.ccp:27
    No such file:…

  7. It won’t load as it says the following error message
    Internal Error
    Framework/Core/Assets/ ivDataLoaderWebp.cpp:27
    No such file: Sales|StarterPack Tex-tures|Background.webp

  8. Reply
    Robert Murray Scown 01/06/2024 at 4:35 AM

    The game won’t load, I received an error message, Signed in as Sword0138
    Internal Error
    Framework/Core/Assets/ ivDataLoaderWebp.cpp:27
    No such file: Sales|StarterPack\Tex-tures\Background.webp
    ALPS

  9. My game was fine yesterday night, and now suddenly I’m getting this error code when I try to boot it up. Internal Error Framework/Core/Assets/ivDataLoaderWebp.cpp:27 No such file: Sales\StarterPack\Textures\Background.webp

  10. When i start the game on my android it says: ” Internal error” and “No such file: Sales\starterpack\textures\background.webp”
    I dont know what to do.

  11. Since today I get the following message when I try to start Murder in the Alps:
    Internal error
    Framework/Core/Assets/
    ivDataLoaderWebp.cpp:27
    No such file
    Sales\StarterPack\Textures\Background.webp

  12. I am getting an error message on front page. Can you advise what to do.

  13. For some reason my game said “internal error” when I tried to load the “grey nature” chapter. I’ve uninstalled and reinstalled the game and it’s still giving me the same error message

  14. Forgotten momento – cannot move past escaping area with bathtub – unknown server error message.

  15. in forgotten memento when I try to obtain the application form, the whole game just crashes, I´ve tried everything from restarting the whole game or reinstalling it to just leaving it be for over a month and it´s still not working properly

  16. Reply
    margaret swindell 09/20/2023 at 1:45 PM

    will not let me connet to my facebook or show my ID number

  17. I’m trying to play forgotten memento, and it jumps me back to my home pages.

  18. I’m trying to play forgotten memento, as soon as I hit the button it shuts down and takes me to my home page.

  19. I can’t get the top drawer to close in the garage so I can get the application form in the bottom drawer in Forgotten Momento Chapter.

  20. Murder in the Alps forgotten memo error

  21. Forgotten memo game says error in sewer

  22. In forgotten memento in scene where searching for clues under car in garage with ulli the screen goes black with gears in bottom right corner just spinning

  23. Keeps showing error 1027 fix please

  24. Forgotten memo searching under car with Ulli is stuck loading with gears at bottom right of screen just turning and turning and never loading the hidden object puzzle to load.

  25. In forgotten memento in the garage hidden game, I can not select any of the items. I tried hint and it shows an item to select and I can not select it to move forward.

  26. I was looking for collectables in Forgotten Memento and went back to the hospital room after I completed the Morse code, and it took me back to the cutscenes of Anna running after the killer and crashed the game, now every time I try to play the chapter it keeps giving me a game error due to loading issues.

  27. I find a bug in Murder in Forgotten memento in garage scene. I cant close upper drawer, so i can not get that book out from lower drawer either..

  28. In the forgotten memento chapter at the hospital scene I just got stucked with Noah and I can’t enter the Ward after I exit The room and now I can’t enter the room again to continue The chapter am I stucked there forever? There’s no solution?

  29. Im on chapter 3 and it wont let me put the handel on the car jack A

    • I have the EXACT SAME PROBLEM!! I haven’t been able to continue with the game for 2months now. Thinking of just deleting it and forgetting about it:(

  30. Dans la troisième partie nature grise je n arrive pas â mettre le support sur le crique de la voiture pourquoi ?

  31. Hey. I am at the scene where a policeman is stuck in a iron lung and I got the scalpel but then it disappeared out of thin air as I tried to free him. Now I am stuck in the game. Please help!! Best regards Julia

  32. In Part 3 Chapter 3 Gray Nature
    When in the lab, I click on the beakers and it takes me to a black screen. The only way to get out is to close the app,

  33. Part 2. Chapter 4 the only redemption.
    In a hidden game. At Regina & Adriano’s bungalow near the shore. Trying to look for scale in the box at the dressing table but the box wouldnt open. Idk what to do.

  34. In the kitchen in chatter one with the weights to get the number 3, you cant remove the weights again! I accidentally placed the 5 because I thought it looked like a 3, but now I cant remove it and it does not help to delete and reinstall the game. What can I do?

  35. Cannot hand Susie’s note to Lulu, the receptionist. IOS and Murder in the Alps app are both up to date. Tried restarting the app several times. I am using an IPhone X. I do not connect through Facebook (I refuse to use Facebook at all.).

    The first time, Lulu held out her hand …now she doesn’t. I. Have tried sticking the notecard in front of her, on her, just isn’t working.

    I am a programmer and was looking forward to this game, but this is the second glitch I have come across; the first one I was able to get past. Very disappointing.

  36. DADA Murders. Found murderer n when attempt to finish last scene, it freezes. Used hint, went to the area, no response.
    Attempted to close then open, same problem. Deleted the game, reentered again. Same problem.
    Need to resolve or ill b forced to delete this game. Thats a shame….

  37. I can’t get MITA to open – help please.

  38. It won’t allow me to subscribe to the newsletter… asking me to check my email settings… And do what exactly? Any indication please 🙏 Thanx😉

  39. unforgiven keeps crashing when Anna gets back to her apartment after being out with Luigi. Comes in the apartment “That was a wonderful day, but it is time to get some rest.” The screen goes black and the game closes out completely.

  40. unforgiven keeps crashing

  41. Watch the Videos – no credits given. This WAS working, but has now stopped. So I wathched about 10 and waited for 20 minutes, nothing, no credits given. Do I need to clear the game cache? Help?

  42. I am on chapter 4 and I’m almost at the end and I can’t open the suitcase or the middle drawer again. I did once and now it won’t open again and the items are in the places. I have tried deleting the game in and installing it again and turning my phone on and off. Nothing.

    • Did u managed to get the box open in the end? Im stuck there too. It was open, accidentaly shut the bag and now i cant open it.. so annoying!

  43. I am in the cellar. Found the glasses before braking the ice. Now I can’t use the pick to break ice and move on.

  44. In Chapter 1 the first time you search the kitchen pantry you are given the number 3 to find. This is achieved by placing the 1g and 2g weights onto the scales on the top shelf, then you click the number 3 which is displayed as the weight by the scales. However. If you add the 5g weight to the scales as well, the weight is displayed as 8, not 3, but it is not then possible to remove the 5g weight, thus making the final item of the search impossible to achieve…

  45. Reply
    Peter Charles Goodwin 01/10/2022 at 9:56 AM

    I am in Dada Killer and the programme is not progressing

    • Me too. Got to resolve with killer n last victim n then froze. Even tried hint , wouldnt accept., ugh….

  46. Reply
    Yasmine valentin 01/02/2022 at 11:17 PM

    It completely crashes when I try to get the passport from the dead girl in the alley. I can’t move on without it.

  47. The game is bug in The Only Redemption in the scene inside of Adriano’s Shack. When Luigi and Anna found out that Cloe didn’t catch a train. In the mini-game, the center drawer and the suitcase is stuck, I can’t open it. Now I can’t finish the mini-game.

  48. The program hangs in The Only Redemption first scene in the office. After calling the taxi there is no way to go the next scene. Also starting over is not possible. The only thing one can do is using the typewriter.

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