Nike Run Club Problems & Troubleshooting – solutions

You have problems with the app Nike Run Club and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Nike Run Club under iOS or Android devices.

The app Nike Run Club comes from the developer Nike Inc and is usually this responsible for fixing problems. But not all problems that occur with Nike Run Club are due to errors by the developer.

Nike Run Club problems & Troubleshoot

Now we come to the Nike Run Club problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Nike Run Club problems or Nike Run Club Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Nike Run Club issues

Nike Run Club Help

  • Nike Run Club Report content
  • Nike Run Club Contact developer
  • Nike Run Club account hacked – what to do?

These were the most common Nike Run Club problems we may have that may not be the only ones. Of course, the developer Nike Inc tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Nike Run Club update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Nike Run Club problems & Troubleshoot?

After updating the operating system or updating Nike Run Club, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Nike Run Club Report a problem

Although you can contact the support of Nike Inc, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Nike Run Club problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Nike Run Club Report a problem

Similar problems with the app Nike Run Club:

Similar messages:

Nike Run Club Report problems here:

130 Comments
  1. Reply
    Theodore taylor 09/09/2025 at 7:01 PM

    cannot login to my account

  2. Recent run is not updated in activity and not showing as run

  3. NRC update 7.30.0 does not sinc with Apple Watch (3 Series) IOS 8 anymore

  4. Guided run coaching stops coaching audio after 3 minutes or so.

  5. Reply
    Hauyin Fung, Lando 10/24/2023 at 10:00 AM

    Hi, I couldn’t log in to my Nike running app, I’ve tried every way but still doesn’t work, could you please help me?

  6. Having problem with Nike app. trying to start “start a Run” it won’t let me.

  7. July 2023 update of NRC multiple issues with crashing, reporting faster times by over a minute for known distances, regular 1K M audio reminders not playing, instead buffered/lumped together if you stop and check NRC app or finish run. Definitely multiple problems with release.

    Tried logging out of NRC app to see if it cured problem, but now unable to log back in again…saying invalid credentials

  8. I want to log in Nike but
    Never recieve the code by giving my email
    Can you send the code to my email so I can log in the apps thanks

  9. NRC app keeps logging out on both/ either phone or watch. Having issues with guided runs not working on the watch. Worked perfectly until about 3 weeks ago. Software is up to date and running latest version of the app

  10. not calling out pace, time or distance on Apple watch since Sat

  11. Reply
    Ofer Ben-Shushan 04/28/2023 at 5:19 AM

    App keep logging me out every day. lost run data!!!! Due to this issue. It is so frustrating!!!

  12. Harming and Nike run app stopped syncing. It suggested to update apps, and restart phone. I can not log into Nike run club app at all now. Please advise

  13. your app logged me out, made me sign up for a new account, lost 15+ years of run data. WTH!!!

  14. Hi
    I’ can’t sign on Nike Run.
    Looks like I’ve lost all my history.
    Started beginning of the month, wouldn’t transfer my runs from my watch.
    So I logged out. Now it won’t let me in and my watch says I’ve done no runs. Help!
    Thanks Rima

  15. I seem to have lost my history when I signed into an updated version

  16. I am in N Z and it was working til Friday

  17. Hi my Nike running app won’t go off the purple page and record my walk which usually has map pause and end button on page

  18. I have tried several times now, both on my iPhone and on my PC. After I fill in name, birth, and so forth and supply the 15 minute valid 8-digit code, I got the message in Norwegian “Ugyldig parameter” or in English “Invalid parameter”. Not that easy to join Nike, even when I want to.

  19. Hi. I am having an issue with Nike Run Club on iOS in Serbia.
    The app starts opening, but it crashes immediately. Also, I can’t seem to find it in app store as well.
    I have been using the app for over 5 years normally, now it just stopped working.

  20. Reply
    jose maria giron 10/12/2022 at 6:55 AM

    No consigo identificarme. Da error

  21. The registration problem ‘ugyldig parameter’ (invalid parameter) that I just reported is also reported by other users from Norway and is probably due to the fact that our phones report birthday in the form day/month/year, not month/day/year.

    • If this problem is based on a format error, like DDMMYYYY (Norwegian style) and not just the english style YYYYMMDD or MMDDYYYY, it must be a silly oblivion by Nike. No fix, no members.

  22. I got «ugyldig parameter»(invalid parameter) when I tried to register. But it did not say witch parameter it does not accept. Is it not ok with a ‘.’ in my email-address?

  23. My Nike+ Run club app keeps failing on my iwatch. I start a run but can’t cancel it.

    Even after i shut down the app, it keeps returning and is active in the background.

    I reinstalled the app. Same issue.

    This is tremendously annoying as I cannot use my watch or the app.

    How is the corrected?

  24. Reply
    Jarom Ellsworth 09/09/2022 at 5:33 AM

    It crashes when I start a run and then wont let me stop the run. The run is going in the background. When I press start it does nothing. When I force close the app it starts up and I can see the run is still being tracked but then quickly goes back to the start screen. It’s a total mess.

  25. Reply
    Kathleen Fitzpatrick 08/07/2022 at 2:34 PM

    Todays run has totally disappeared and not syncing with iPhone..not showing on activity either. This also happened last week on one run.

  26. Reply
    Reinhardt Paulsen 08/05/2022 at 8:03 AM

    I got «ugyldig parameter»(invalid parameter) when I try to register.
    Can you hjelp me?
    All my input data seems to be ok

  27. Reply
    Johannes Jæger 07/26/2022 at 8:19 AM

    Its showing invalid parameters

  28. pausing and resuming again and again

  29. Run isn’t loading, and if I restart or force stop the app, I lose the activity.

  30. לא נכנס זה שולח אותי לאתר ולא לאפליקצייה של הריצה

  31. My app says ‘no internet connection ‘ on several pages including guided runs

  32. My Nike run app keeps pausing while I’m still running.

  33. I cannot create a challenge. It say

    Connection Error has occurred.

  34. I have recently installed NRC on my Samsung Galaxy S7. I click on Log In and it takes me to the sign on page. I put in my email (jan.now.runs@gmail.com), hit Next and get the following error: “We have encountered a problem. Please try again later. Reference Error: 18.33051702.1654003111.156706c9”. I have rebooted the phone, cleared the application cache, reinstalled the app and checked that the OS is up to date. The account works fine on the website and on my husband’s phone (Galaxy S10). Can you suggest any other actions I need to take or does the app not work with Android 8.0?

  35. Reply
    Alan Goh Boon Sian 05/24/2022 at 4:40 AM

    Nike run club apps can’t update my profile. Can’t retrieve my pass history records. How to fix?

  36. NEC i have change iphone to 13
    and ihave connection problems .

  37. No connection on android app. Can’t load my profile or log out. Uninstall and reinstall does not fix

  38. Reply
    Toh Wee Keong Mark 05/18/2022 at 9:32 AM

    My distance clocked on km(eg: if i ran 8km, my nike app will show only 4 .44km) it doesn’t tele with my actual mileage

  39. This NRC works well for running ourdoors, but recently running on indoor treadmill repeats pausing and resuming. Please help me to solve this error.

  40. The application when I try to register gives me invalid parameters

  41. Reply
    Donavan Dufault 05/10/2022 at 9:02 PM

    I can’t seem to “end” many of my runs. When I hit the “end run” button, it just hangs, spinning indefinitely. I have to either hit back and loose my run, or reboot the app… and loose my run.

  42. The problems seem to be getting worse – over the last month the app has randomly stopped tracking parts of my run or all of the run, it wont load my previous runs and now i can’t even do a guided run, I’m stuck on a loading error. I’ve reset my phone and reinstalled the app. I can’t imagine running without it – just hope it gets fixed or i find a way to make it work

  43. Reply
    Magdalena Sarnas 04/29/2022 at 9:18 AM

    I can’t even log out. The app failed after I ran a 5k on Sunday.

    • The same has happened to me as well. It shows as logged in, but then the user profile is empty. And I cannot log out. Fully stuck and the app just won’t work.

      • Reply
        Ricardo Gonzalez Landeros 05/20/2022 at 4:13 PM

        Me too, already reinstalled 3 times and it’s the same shit, No way to unlog, no profile data… i even asked for help in NIKE twitter…. Using Samsung A71 and Android 12. Everything is updated…

  44. can’t connect to their shit server,the app looks like a retard now

  45. Reply
    Alan Goh Boon Sian 04/27/2022 at 3:38 AM

    Hi, I can’t edit my profile and see my history in NRC apps,

  46. Guided runs has all of a sudden stopped appearing. Any ideas?

  47. Nike run connections error

  48. My app is off up to as much as 1.20 miles in a 6.00 mile run, my minutes per mile time is off, I can not share my runs-it freezes up. I have tried many different things and nothing has corrected the problem

  49. Reply
    Daniel cornicello 04/21/2022 at 7:51 AM

    My app kept logging me out randomly and when I restarted the app it would log me back in. I Deleted the app and redownladed now and it won’t let me log in. Every time is has the continue button but I can’t hit it

  50. I can’t log out of the app

  51. After my run, I finished it by long pressing on save button, but it was loading. The activity section is also not opening, it’s just showing loading sign.

  52. No veo donde hacer sign un y llevo muchos años usando la app, no puedo entrar

  53. I have shoes loaded but they do not register when I run and the app displays no shoes however above the no shoes it displays my current shoes.
    When I run I use Apple Watch which syncs to my phone when I return home.

  54. App complete crashed. Does not load. When I deleted and reinstalled app again , does not let me logout / but has no data of mine. Such a dissapointment 🙁

  55. App keeps saying a connection error occured, not all guided runs are available

  56. Reply
    Sherry Richards 03/25/2022 at 1:14 PM

    Not showing recent activity or histiry

  57. I don’t trust the accuracy of the GPS and timer of my Nike Run Club app on my iPhone watch. What can I do to ensure better accuracy?

  58. Reply
    Anne Ross Solberg 03/20/2022 at 5:14 PM

    I can’t sign up or log in to the app, I get “invalid parameter”

  59. Connection error on Samsung Galaxy Note 9. Happen after a recent update. I have reset my device. I have in installed/ re installed application, also clear cache and made sure my location was turned on. Still no resolution. I have contacted Nike and no response. ALL OTHER Nike apps work including NTC. The NRC app also works on my iPhone 13.

  60. Cannot connect to server to update account

  61. Nike running club doesn’t load

  62. Reply
    Katrien Van der Veken 03/10/2022 at 2:23 PM

    Hi

    All my runs of the last few years are gone in my Nike Run Club app. I cannot log out or log in under my name. It seems like everything is deleted, however a week ago everything worked just fine. How can this be fixed?

  63. Cant load all runs – “A connection error has occured”

  64. The keyboard doesn’t load so I can’t login.

  65. It doesn’t load all runs. The apps says a connection error has occured but it’s not my WiFi.

  66. Can’t log in to nike running club. Reset the password, but still can’t log in. Says server doesn’t respond.

  67. Error parsing response from server. I can’t even open my app

  68. Error parsing response from server. I can’t open my app

  69. Connection errors…I can only record a run but can’t get into anything else on my Android device.

    • Im having the same issue. It won’t let me access my profile. As well as access my recorded runs.

  70. Connection error showing.cant access runs or data

  71. Reply
    Robert Mac Mac Kenzie 02/23/2022 at 1:43 AM

    Activity doesn’t load after run is finished

  72. I just got a new apple watch 7. At home, I will download a workout and then when I’m ready to start it (which is away from my house) the workout will give a “load error”. I used to do this all the time on my Apple Watch 3, so it surprised me that I’m having a problem with the newer model. I’ve tried to to completely exit out of the app and I’ve restarted my watch, but unless I am connected to wifi at home, I can’t run any downloaded workouts. Is there anything else I can try?

  73. Application entering error. Servers do not reply

  74. i can log in in the application but i cannot access any of features like feed ,activity inbox ..etc even my old ones

  75. Too many crashes. Can’t find guided runs listed in half-marathon plan, for example Runner Up. Spotify from the app fights with Spotify on my phone and changes playlist half way through the run. App crashes and stops half way through a run, does not save runs. Unistalling, re-installing, giving this a last try. SOOO disappointing! I had based my entire running experience on this app.

  76. Nike Run Club About You and Workout Info doesn’t work. I cannot enter in data or click to use my workout info at all.

  77. my nrc sometimes have problems saving my runs. it just loops infinitely. and now when I try to set my country/region, it tells me there’s ‘connection error’. my other apps are all working well. i cannot even log out as it just goes into another infinite loop. the only solution is to uninstall n reinstall the app. i am using a Samsung S21 ultra and i’m using wifi at home and mobile data when i’m out for walks n runs. please help. thx !

  78. Reply
    Marit Steffensen 01/26/2022 at 1:58 PM

    Have tried to both join or log in, get code on email, fill in info, password. Same message every time: “invalid parameter”

  79. My running record are not be able to be saved by NRC. I have to uninstall the NRC and then I reinstalled yet to solve this problem.

  80. Pretty much weekly I have to re log in to the app on mobile (Android 10) aqnd any & all dpwnloaded runs have vanished & have to be re downloaded again. Been happening approx 4 mths …..

  81. App wont rotate

  82. App will not rotate

  83. The option where i would accept the terms n conditions is not coming. No tick box only the statement is there. Moreover rhe next option which comes below is in disable mode. All in disable mode . Cant login at all neither in nike run club nor in nike app. Please do help me its urgent. M a runner and all my details got stuck over there n not able to save the recent ones. I am using apple iphone 12

  84. Lost all my 2021 activity history

  85. All runs prior to last one on 3 Dec have disappeared on Nike Run Club. I am using iwatch 5 and iPhone 11.

  86. Can’t get past the Nike Ad Enhancement bar

  87. Reply
    Reuben Cian Nagapen 12/30/2021 at 10:17 AM

    Hi there,
    I have recently been asked to login to NRC via my mobile for the first time in a while. The problem is my username is my email from my previous employer (which no longer works) and Nike wants to send some code to this email.

    Please do advise if anything can be done, would be a shame otherwise to lose years of runs.

    Thanks in advance,
    Reuben

  88. My app won’t let me log on. Let’s me input my login but no password. I’ve deleted app & reloaded. Turned off my phone. Nothing

  89. I lost my data on the Nike running app

  90. How do I recover data?

  91. Reply
    Michael Woodward 12/17/2021 at 10:07 AM

    My mileage is doubled on the activity page for the week but if I click on the exercise it’s correct. Thanks

  92. App is not tracking runs. In spite of multiple restarts; Uninstaller and reinstall the app works in tracking intermittently or not at all. Verified GPS settings & other recommendations. HELP✔

  93. Getting Enhance Nike Ads? pop up and can’t click on anything to get out of it.

  94. My run does not load

  95. Server error anddo not respond to login

  96. When I end a run, the activity takes a long time to complete and sometimes does not record activities. Getting worse of late.

    • Hi Craig, i face this problem too and i lose the data as a result as the only solution is to uninstall n reinstall. have u found thrle solution ? i suspect that the reason is due to app not being able to connect to the main app database at Nike. really exasperating ! thx !

  97. A Connection error has occurred

  98. Nike run club register only three uns of the run, while the run is longer(12kms). Why this Helen?

  99. If I start a run from my phone, and lay my phone down, the run app pauses. How can I lay the phone down and the timer keeps running

  100. Connection error has occurred when trying to view achievements

  101. the app is not displaying any of my gallery photos

  102. I don’t have a ‘Start’ button for guided runs, only ‘Download’ button that doesn’t seem to work?

  103. Reply
    Sven Kellström 10/13/2021 at 5:31 PM

    The app seems to start but after about one minute and 20 to 30 seconds run it stops tracking the run. Used to work in spring but not lately. Android 9. Position and store enabled.

  104. The guided runs don’t seem to be working just goes straight to a normal run in the training plan

  105. I run, the timer was recording till about 30 min but the distance remained at 0 km and after i deleted the run and restart the phone, I had to reconnect but all my acrivity since 2016 was lost…

  106. I run, the timer was recording till about 30 min but the distance remained at 0 km and after i deleted the run and restart the phone, I had to reconnect but all my acrivity since 2016 was lost…

  107. “unable to connect to servers”

  108. Reply
    Darlene Greening 09/20/2021 at 7:58 PM

    The runs are not loading even though I have really good connection or it takes foreverrrr to load.

  109. My run time are some kilometres slower than usual. I have matched it with previous times and pace and it is way off. Can you please help to adjust it. It’s messed up
    This month’s challenge of 125k. My fit bit watch is calculating it correctly.

  110. After my run yesterday morning, the app lost my records after I stopped to record

  111. Can’t log register. Nike Club App says can’t connect to the server

  112. Sir I use it app last tree year.but last month I cumpeted 160 k.m but app don’t give platinum award plz see

  113. “A connection error has occurred” comes up every time I try to use the app!

  114. I can not login to my nike run apps.
    I did everyting:
    1. Internet/connection no issue
    2. Restarted my phone
    3. Restart my password
    4. Clear the data
    5. Uninstall and install back

  115. cannot register on application
    l

  116. Can’t change my password can’t log in

  117. Cannot login to my new device….says unable to connect to the servers at this time..Pls Help

  118. I am trying to login my account but not able to…tried 50 times …do the needful

  119. Nike Run app on iPhone does not load runs from Apple Watch SE. Does not load leaderboard from friends. Seems like Nike Run app can’t connect to internet. I have Nike Run app on latest iOS. App on Apple Watch works just fine.

  120. Cannot login to account and cannot change password , NRC does not recognize my e mail. Please advise

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