Polarsteps Problems & Troubleshooting – solutions

You have problems with the app Polarsteps and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Polarsteps under iOS or Android devices.

The app Polarsteps comes from the developer Polarsteps B.V. and is usually this responsible for fixing problems. But not all problems that occur with Polarsteps are due to errors by the developer.

Polarsteps problems & Troubleshoot

Now we come to the Polarsteps problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Polarsteps problems or Polarsteps Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Polarsteps issues

Polarsteps Help

  • Polarsteps Report content
  • Polarsteps Contact developer
  • Polarsteps account hacked – what to do?

These were the most common Polarsteps problems we may have that may not be the only ones. Of course, the developer Polarsteps B.V. tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Polarsteps update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Polarsteps problems & Troubleshoot?

After updating the operating system or updating Polarsteps, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Polarsteps Report a problem

Although you can contact the support of Polarsteps B.V., the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Polarsteps problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Polarsteps Report a problem

Similar problems with the app Polarsteps:

Similar messages:

Polarsteps Report problems here:

20 Comments
  1. When I put my location down it’s only showing the end letteres
    And I. The say something box my texted is missing the beginning and ending of each line written! So can read what I’ve written?
    I have been using this app where ever I’ve been round the world and it’s the first time it’s happen! My family can’t read what I’m up to. I have checked I’m on the latest version of the app

  2. Not all pictures on my devoce are available for selection. It seems a bit random; all pictures were taken the same way with my mobile camera. All pictures are avialable in other apps, such as Strava, but some are not available in Polarsteps

  3. Reply
    Robert Grullemans 06/17/2025 at 6:11 AM

    Travel tracker ( high precision) inaccurate

    The TT is very inaccurate with Google maps open. In fact unusable especially in a city environment.
    The update frequency is very slow and not synchronized with google maps why?

  4. Reply
    Kees van Zijderveld 01/26/2024 at 8:05 PM

    Have sent somebody link to follow me. She clicked the link but I can not see her wish to follow me. As a consequence I can not give permission to follow

  5. HELP, I’ve been harrased by somebody. I have not invite him. Again and again. I ignored him also. But now he liked my steps! How could this happend? It’s very disturbing. Please, can you help me, or i must close Polarsteps!!!

  6. App geeft bij volgers niet de handmatig ingevoerde eerdere plaatsen van onze reis weer

  7. Hi, I opened the app and it shows that I don’t have any trip or any step:( I’m traveling 5 months and had a lot of steps that I updated. Can you help me get it all back?🥺

  8. Polarsteps do not synchronized
    But people can read my story.
    In my story it said: offline. But my followers can see is.
    But I can not see the response of my followers.
    Helppppp

  9. Changes on mobile device (iPhone 8) not synchronized with internet. Not even my OWN account shows the changes! I did synchronize and got the message ‘synchronize succesful’.
    Also did logout on both devices, installed the app again, cleared caches etcetera….

    (In the settings menu the trip set to public. Draft steps to be shown etc)

  10. I have the same problem:

    Omri Shmaya
    6 days before
    Polarsteps going from “uploading 1/33 videos” to “synchronising” in a few seconds back and forth without uploading anything and steps are staying offline.

    I have a iPhone 13 Pro, latest iOS. Application is updated

  11. Polarsteps going from “uploading 1/33 videos” to “synchronising” in a few seconds back and forth without uploading anything and steps are staying offline.

  12. My trip is showing twice the same day. However I only see one day and my followers see it twice.

  13. Hi everyone, I‘m using Polarstep for a while now and I can‘t upload videos without crashing of the system anymore. Besides my followers also can‘t see the corresponding steps containing video material at all.

    It would be great if you have any idea what‘s going on at the moment as it really annoys me a lot.

    Best

    Sarah

  14. Wrong flags displayed.
    Hello,

    Following the last update of polarsteps app, when looking at the flags that I collected, many of the flags do not correspond to the country when clicked on.
    Ex. for Canada I get a flag that has 2 blue and 2 red squares. For Greece I get the Jamaican flag. There are many that do not correspond. On top of this when I connect through my laptop and use the browser they seem to correspond well. So it is basically a problem with the app.
    I tried looking for a newer version of the app and it seems as if I am up to date.
    I have screenshots if you need any.
    Thank you.

    Spiros Konstas.

  15. Forgot my password when I put my email address in it doesn’t recognise it

  16. Reply
    Roos Stuijfbergen 06/16/2022 at 8:52 AM

    Hi I cant upload video’s anymore. Can you help me?

  17. Hi, I logged on on two devices not knowing this causes problems. Now my account doesn’t work anymore. It says “synchronizinf” but never loads anything. Not even past trips. Please check this out asap as we are travelling atm!
    Thank you!

  18. Reply
    Carolien Nicolai 05/23/2022 at 11:47 AM

    I added an in-between step and is stays offline, although i have good internet.

  19. Hello Team,

    first the good things… I love polarsteps. It is such a great app to track the travel perfectly :))

    I have the problem since almost one week that I cannot upload videos. Since one video upload was failed, no other video is uploading successfully. Yesterday night I reinstalled the app two times. After one failed video I had the same issues again. This is so annoying. Is there any chance to fix that without reinstalling the app everytime?

    Best regards,
    Patricia

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