POSTIDENT Problems & Troubleshooting – solutions

You have problems with the app POSTIDENT and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with POSTIDENT under iOS or Android devices.

The app POSTIDENT comes from the developer DP IT Brief GmbH and is usually this responsible for fixing problems. But not all problems that occur with POSTIDENT are due to errors by the developer.

POSTIDENT problems & Troubleshoot

Now we come to the POSTIDENT problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other POSTIDENT problems or POSTIDENT Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common POSTIDENT issues

POSTIDENT Help

  • POSTIDENT Report content
  • POSTIDENT Contact developer
  • POSTIDENT account hacked – what to do?

These were the most common POSTIDENT problems we may have that may not be the only ones. Of course, the developer DP IT Brief GmbH tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest POSTIDENT update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about POSTIDENT problems & Troubleshoot?

After updating the operating system or updating POSTIDENT, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

POSTIDENT Report a problem

Although you can contact the support of DP IT Brief GmbH, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any POSTIDENT problems you are experiencing here at the end of the post, which means that other users or we can give you help.

POSTIDENT Report a problem

Similar problems with the app POSTIDENT:

Similar messages:

POSTIDENT Report problems here:

13 Comments
  1. 12 digit number where is it?

  2. Using the app it states my transaction number has expired and I need to contact my contractual partner to start a new transaction. How and who do i contact to do this?

  3. Reply
    Margot Eisenbach 07/29/2023 at 12:07 PM

    Where do I find I find I find the 12 – digit transaction number to register for Postident. It is not on my paperwork. I didn’t receive it. How do I get it. Thank you in advance.

  4. As requested by postident to hold camera over the QR codeit scans code but does not registered (This QR code has to be opeed i the brouser—Continue in Brouser) but this does not happen.

  5. Vidéo portrait will not load after recording. Initially the lighting was insufficient and I was emailed to redo that part of the identification.

  6. Using the app it states my transaction number has expired and I need to contact my contractual partner to start a new transaction. How and who do i contact to do this?

  7. Reply
    Hans Werner Edler 07/17/2022 at 11:57 PM

    Q code does not scan, other Q codes in shops etc. scan OK.

  8. Postident scanning machines do not recognize passports without Chip (older passports). To this day I have not been able to open an account because my Eritrean passport is “ unreadable”.

  9. I have successfully downloaded POSTIDENT App on mi I pad and I phone but when I scan my supplied QR Code it doesn’t find the transaction Number.

    • I have the same problem! Scanning the QR code gives message “No transaction number found”

  10. Reply
    NORBERT WOLLMARKER 07/08/2022 at 8:03 PM

    Hi,
    I have successfully downloaded POSTIDENT but when I scan my supplied QR Code it doesn’t find the transaction Number.
    Is this a common problem which can be rectified?

    kind regards
    Norbert

  11. what is back/outside photo?

  12. Webcam image inverted. Some applications, such as Zoom, allow me to mirror the display. Is this possible with PostIdent?

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