Yesoul Problems & Troubleshooting – solutions

You have problems with the app Yesoul and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Yesoul under iOS or Android devices.

The app Yesoul comes from the developer Shanghai Orangeade Health Technology Co Ltd and is usually this responsible for fixing problems. But not all problems that occur with Yesoul are due to errors by the developer.

Yesoul problems & Troubleshoot

Now we come to the Yesoul problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Yesoul problems or Yesoul Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Yesoul issues

Yesoul Help

  • Yesoul Report content
  • Yesoul Contact developer
  • Yesoul account hacked – what to do?

These were the most common Yesoul problems we may have that may not be the only ones. Of course, the developer Shanghai Orangeade Health Technology Co Ltd tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Yesoul update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Yesoul problems & Troubleshoot?

After updating the operating system or updating Yesoul, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Yesoul Report a problem

Although you can contact the support of Shanghai Orangeade Health Technology Co Ltd, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Yesoul problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Yesoul Report a problem

Similar problems with the app Yesoul:

Similar messages:

Yesoul Report problems here:

29 Comments
  1. Reply
    Ronny Espiritusanto 02/23/2025 at 5:47 PM

    “E mail sending failed “ why am I getting this? I need to register my bike?

  2. I’m trying to register on the app but it keep saying email sending failed when it tries to send me a code to verify my email

  3. I am so sick of this. For months my app would say “network error please try again later”. I can’t connect AT ALL to my bike, Bluetooth and Internet are not the issue. I then thought to log out of my Yesoul App and NOW I CANNOT GET BACK IN. It keeps saying “network error please try again later”. It is very frustrating that you can only communicate with HELP DESK via email. I am waiting on a reply. I will never ever ever waste my money on a YESOUL product again.

  4. App is constantly saying “network error” but there is nothing wrong with the network. The bike is connected, the wifi is working fine with every other device. I can connect to the app but my profile stats are empty and all of the rides are greyed out.

    • Mine is saying this today!!! Waiting on help desk to respond to my email. I am super super frustrated. I can’t even connect to the screen, logged myself out of the app to see if that would fix the issue. I now can’t log back in, I keep getting error message “network error please try again later”

  5. Will not connect to wifi

  6. Phone constantly disconnecting. Location setting is on.

  7. Yesoul S3 no conecta con Kinomap ni Zwift, porque? No lo reconoce ninguna de las aplicaciones pero si conecta con la App Yesoul.

  8. I can connect with yesoul app, but cannot connect with other apps (Zwift, Kinomap…). I have tried with iOS and Android, and is not posible. (I have uninstalled Yesoul app and the connection problem remains)

  9. Why I push connect on my phone. It say the Wi-Fi is good the blue tooth is good.
    Then I get an message that’s say’s connectivity failed. This has been working fine until now

  10. Reply
    Rochelle guandique 09/01/2022 at 11:41 PM

    MY YESOUL WILL NOT CONNECT TO WIFI OR MY BLUETOOTH I JUST BOUGHT THIS I WANT A REFUND

  11. no bluetoth conection pairing whatosever on iphone 14 13 pro max 15.2 vet ios
    bluethoth not working

  12. Green S3 bike connection light not working but still connects to “Just Ride” app data screen

  13. Reply
    SYAEFULLAH NUR AHMAD 06/02/2022 at 12:31 PM

    i cant register on yesoul app, email send failed

  14. Although the resistance works mechanically correct, however the change of resistance doesn’t depict in the application. The resistance is zero 0 all the times.

  15. Yesoul bike is able to Bluetooth pair but not detecting distance

  16. Bluetooth in Yesoul V1 not working

  17. Reply
    Cheena Riefstahl 03/26/2022 at 3:29 AM

    Hello,
    how my S3 become reset factoty settings?
    I have to disconnect the binding of S/N

  18. Cannot login to my iPhone 11 yesoul app at same time while logged in to yesoul android app

  19. My workouts WONT play in my app!!!

  20. The workouts WONT play on my app!!

  21. Can’t get installed on my fire tablet

  22. Reply
    Tzvetan Tabakov 12/18/2021 at 4:26 AM

    I have a yesoul S3 pro bike .. bought 2 months ago..first month i use it it was ok. Now after one month i start use it again…but it can not keep the Internet connection. I go to network settings it connects to my home network. But when I click the back arrow to log in … connection is list. It says : Network exception. Check it.

  23. My yesoul bike bought in September, is no longer responding to any app to link with.. what should i do

  24. Trying to register an account but it’s saying network error

  25. why Submit button is not working in IOS… I’m trying to register, got the OTP but “Submit” button is not working.

  26. The app doesn’t support music from other apps to be played while using it. I would like to hear music from another app whilst using the Spinning Bike and the Yesoul App to check my stats.

  27. I am having the same problem, i havent found any way to solve it. please update the APP or give us a fix

  28. After recent update Yesoul Sports app v2.0 on android WE can not enter the application because when app ask us to enter serial number, and when we enter it, it displays “invalid serial number”. I have checked it dosen times without success. There are also many exact same complaints in Google Play Store review-s after update. The device is Yesoul S3 Spinning bike. And please add some app compatibility support for devices like Xiaomi Mi Band 4 etc.

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