Duolingo Problems & Troubleshooting – solutions

You have problems with the app Duolingo and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Duolingo under iOS or Android devices.

The app Duolingo comes from the developer Duolingo and is usually this responsible for fixing problems. But not all problems that occur with Duolingo are due to errors by the developer.

Duolingo problems & Troubleshoot

Now we come to the Duolingo problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Duolingo problems or Duolingo Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Duolingo issues

Duolingo Help

  • Duolingo Report content
  • Duolingo Contact developer
  • Duolingo account hacked – what to do?

These were the most common Duolingo problems we may have that may not be the only ones. Of course, the developer Duolingo tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Duolingo update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Duolingo problems & Troubleshoot?

After updating the operating system or updating Duolingo, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Duolingo Report a problem

Although you can contact the support of Duolingo, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Duolingo problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Duolingo Report a problem

Similar problems with the app Duolingo:

Similar messages:

Duolingo Report problems here:

51 Comments
  1. Reply
    Linda Teresa Ferrari 07/30/2024 at 12:28 PM

    Unexpected Application Error!

  2. I cannot open my leaderboard after a lesson to see my progress

  3. Unit 4 section 10 lesson 2: I am stuck.it does not let me type the answer. Can you move me to lesson 3?
    Thank you

  4. I’ve put in the correct answer but it keeps saying its wrong no matter what i do.

  5. Duolingo taking forever to load exercises even though I have premium. I’ve tried EVERYTHING.

  6. Recently I get 406 error when I try to access Duolingo on my laptop, Work on my phone, but not laptop. Have not had problems for the first 3-4 years I have used Duo and miss it on my laptop,
    Hope you can help

  7. Duolingo won’t load on my macbook pro 2015. It just spins.

  8. DuoLingo crashing on iPhone. iOS16.5.
    Crashes when doing practice sessions so I lose points/progress in practice.

  9. I can’t log into my account. I have changed my password and still can’t get in! Help!

  10. I can’t move on from partway through the first exercise in Duolingo French Unit 61.

  11. Reply
    Ingjerd Østtveit 04/28/2023 at 6:00 AM

    I practise French. When Duolingo records when I am repeating words/ sentences, I sometimes get the answer that it is not good enough. I know I am not always pronouncing perfectly, but when I compare what is ratet as good enough, and what is not, I am sure that I sometimes get the «not good enough», when it should be «good enough». This has happened now and then. But in Section 2, lesson 1, all these tasks were rated «not good enough». I am sure that was wrong, and the app must have a «bug» or something. Otherwise Duolingo is all good for me, but this is disturbing.

  12. update payment continuously failed. I can’t download the app. Why?

  13. Cant perform any more lessons, appears to have crashed. BUT, the XP boost timer continues to countdown. Can’t do lessons past or current, stories or challenges. But watching a timer is a great way to learn.

  14. “Received a 4xx error”

  15. Reply
    Marie-Josée Yelle 03/11/2023 at 3:47 AM

    Duo lingo froze after I finished my daily quiz and remain frozen. I restarted the app, restarted the phone, removed and reinstalled the app, nothing works.

  16. Duolingo not starting? Why

  17. I have received a 4xx error while doing a practise lesson. I am using the app on my IPad, I Have also lost many of my completed legendary progress from as far back as unit 29 and my points are not being added to my account! Currently I am on Unit 61 I am a paying customer with 30 days to go to complete a whole year! We have done a reboot of my iPad, however it did not fix the problem. How do I regain all my points and get my legendary status back on my previous units! I am very frustrated and very discouraged,

  18. is not loading in

  19. Reply
    Leona Greenwood 12/28/2022 at 3:17 AM

    Why can’t I find my duo where I’m up to 1010 days if I don’t do it tonight ill lose my days

  20. In French and Spanish classes the third selective answer often isn’t clickable. So I’m stuck and can’t move on.

  21. Duolingo keeps stopping everytime I try to open the app

  22. Reply
    Mary Johanne Bradley 11/05/2022 at 9:25 PM

    Where are my 6pm double points Why do you not fill in my reward. It makes me so mad)!!

  23. When I try to correct mistakes in Spanish the Duolingo app just refreshes and I can’t access the mistakes .

  24. My Chinese pathway on the app appears to be corrupted. It suddenly shows the course completed … just yellow ticks. On the website (which is still pre-pathway) all is fine. I have informed Duolingo through bug reporting and frees back and have yet to have a response

  25. No lessons load. Stuck at Loading forever

  26. Reply
    Mary Grace Panzak 09/23/2022 at 12:14 AM

    Why is my XP not doubling

  27. Reply
    Lynn S. Richardson 09/14/2022 at 9:36 PM

    Wow, there are certainly a lot of people waiting to get a response. I don’t know how long it will take to get a response so I’ll write the problem now. There has been a glitch in my lesson program. i’m stuck and can’t go forward. The problem is that the system won’t accept my answer no matter how hard I try to type it in. I’ve never run into this problem before. Please get back with me and help me.

  28. Reply
    Lynn S. Richardson 09/14/2022 at 7:36 PM

    My Duo lingo program is not responding so that it is not allowing me to type in my responses. I’ve been doing this lesson over and over but when I get to that certain section it just won’t allow me to put in my response. What can I do? Now I’ve lost my streak and I’m back down to the demotion zone just when I’ve been working so hard and have been making progress.
    I’m stumped and don’t know what to do. My heart is broken and I’ll have to just start all over again. I wish that you could freeze that particular lesson, fix the problem, and let me try to finish that lesson. I’m beyond being discouraged.

  29. Duolingo responses are so slow that it is almost unusable. I’ve been a user for 8 years, running on a newer iPad. My download speed is measured at 300mbps. Every other app runs fine.

  30. I did some Finnish classes and when I want to change to another course, like French it doesn’t even load anymore and stays at the Finnish course. On other courses, I get in, but as soon as I touch the screen to scroll up the lesson buttons it snaps back to Finnish. I cleared the cash and also the data, and restarted the mobile, but it didn’t resolve the issue. Anyone has any ideas what could be the problem?

  31. Reply
    Joe Jedrykowski 09/08/2022 at 1:27 PM

    Another student says he/she doesn’t like the current pathway and wants to change it. What does that mean?

  32. Reply
    Joe Jedrykowski 09/08/2022 at 1:24 PM

    Duo asks me to write something in English when the statement is already in English, or just the opposite.

  33. I dont want the new Duolingo pathway, remove it and put me back to my original Duo

  34. I get the message, “We’re having trouble connecting to. Check your connection to duolingo or try again in a bit.” It lets me do the first lesson and when I attempt the second it gives me this message. I am very frustrated not being able to do it on my computer! Please help!

  35. Reply
    Barbara McCormick 08/25/2022 at 4:56 PM

    My duolingo (french) crashes when i’m in the middle of or at the end of a session, and I lose my work. Why? Frustrating.

  36. In duolingo*

  37. I don’t know what is error 4xx can someone please explain?

  38. Not loading and unable to change password for the last few days

  39. Not loading for the last few days

  40. Won’t load on Silk Browser.

  41. The practice to refill hearts will not load . It’s not connection problem as the rest of the app works fine , but every time I click on practice it just says loading.

  42. Every time the Free Chest gives me XP, as soon as I click done, it takes the XP back.

  43. Duolingo not loading I have internet connection long term member

  44. Reply
    Nelly Foucher Stenkløv 06/12/2022 at 12:50 PM

    Duolingo app always crashes

  45. I use Duolingo Plus via my laptop. Just installed the app on a Moto G7 with Android 10, but the app stops on “pick a goal” and nothing happens. Click the back button results in three dots cycling forever. I can’t do anything with the app.

  46. Reply
    Margaret Mcdougall 04/30/2022 at 4:36 AM

    Shopping doesn’t appear so I lose my double points. I pay to use Duolingo. I’ve reported this to Support no response so may just cancel my subscription

  47. Shopping doesn’t appear and I don’t get double points

  48. When I try to access the “tips” section of any lesson, I get message “Explanations Unavailable”. It says I have no access to the internet but I do.

  49. Reply
    Geneva Giñnraith 03/01/2022 at 2:12 PM

    My daily XP count has disappeared. I can’t see how many points I have for the day.

  50. When I am doing a lesson and it is my turn to speak the same sentence it won’t let me.. It says good job and I didn’t say anything and it goes on to the next excercise. I also lost my microphone icon,

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