IPC360 Problems & Troubleshooting – solutions

You have problems with the app IPC360 and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with IPC360 under iOS or Android devices.

The app IPC360 comes from the developer PUWELL CLOUD TECH LIMITED and is usually this responsible for fixing problems. But not all problems that occur with IPC360 are due to errors by the developer.

IPC360 problems & Troubleshoot

Now we come to the IPC360 problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other IPC360 problems or IPC360 Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common IPC360 issues

IPC360 Help

  • IPC360 Report content
  • IPC360 Contact developer
  • IPC360 account hacked – what to do?

These were the most common IPC360 problems we may have that may not be the only ones. Of course, the developer PUWELL CLOUD TECH LIMITED tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest IPC360 update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about IPC360 problems & Troubleshoot?

After updating the operating system or updating IPC360, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

IPC360 Report a problem

Although you can contact the support of PUWELL CLOUD TECH LIMITED, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any IPC360 problems you are experiencing here at the end of the post, which means that other users or we can give you help.

IPC360 Report a problem

Similar problems with the app IPC360:

Similar messages:

IPC360 Report problems here:

70 Comments
  1. Camera not lighting we cannot see if its dark

  2. full ring of red lights art switch on. no flashing light

  3. Не може да активира държавата

  4. I can’t connect my camera to my WiFi network! Is it compatible with my new WiFi 6 router

  5. IPC 360 no internet connection

  6. Just says connecting even after re login. Worked perfectly in the house now away not connecting

  7. App keeps crashing

  8. cannot find device…..good internet,,,two diferent phones

  9. Reply
    Caroline watson 06/30/2023 at 2:41 PM

    Camera not saving to the cloud

  10. failed to save activity zones as it crosses lines
    I can’t edit motion zone . It moves down to my phone screen with a blue line and neither I can edit , delete or add

  11. How do I flip the picture? It is upside down.

  12. When I turn the screen for a larger view, it becomes smaller. Is there a way I can fix it?

  13. After login it’s impossible to choose the region because it couldn’t be marked at all so login furthermore is impossible. I have login in the system but couldn’t get to my camera image.

  14. Down loaded the app, all cameras are plugged in and ready but when i try to scan the barcode nothing happens? Finding this very fustrating, need advise on what to do to fix this problem.

    Thanks

  15. Camera only moves up and down not side to side
    We’ve had it since November and has worked well until now

  16. Camera only moves up and down not side to side
    Only 4 months old

  17. Camera has been offline for a few days. I have tried to reset several times with success. When I now try to login it says “server is offline”. At this point I dont have any other options on the IPC360 App until I can login again.
    Please can you help?

  18. Camera is offline and when I try to login I got the message re-login to switch to the same server but it doesn’t work. Please provide a solution

  19. I also can’t login to sever, the cameras green light is on but the app doesn’t work, it’s frustrating. I can see other comments with the same issue – are you going to fix this!!

  20. Hi my app is saying they are offline. I have reset and deleted and reinstalled. It keeps saying no wifi. But that is not the case they have been working fine for 3 years

  21. Verbonden met een andere sever, mijn account verwijderd en alles gereset en opnieuw opgestart. Nu kan ik niet opnieuw verbinding maken en zegt hij connection failed. Wat nu?

  22. Saying The camera is connected to a different server please re-login to switch to the same server. I am trying to do this and it’s not working?

  23. Reply
    Roisin McGreevy 04/02/2023 at 4:03 PM

    I cannot connect to the server

  24. Server appears to be down

  25. Ricevo questo messaggio sull’applicazione”La fotocamera è collegata a un server diverso, effettuare nuovamente il login per passare allo stesso server”, ma non riesco a fare nulla.

  26. Camera offline and saying connected to a different server. Reset hasn’t helped.

  27. I can’t add my camera . It wouldn’t work so I deleted it and now I can’t re add it. My network is fine as my other camera is working fine . Where is the reset button on the camera and how do I re add the camera

  28. When opening one of the cameras the app defaults to being muted. I cannot find a setting to have the volume start on. And anytime the camera has to be reopened it defaults back to muted again.

  29. Camera shows as being on line but when I try to view on my phone the screen is white, no picture

  30. Reply
    Benjamin David Jacobs 03/02/2023 at 6:01 PM

    Cant get a clear picture at night please help with night settings it really frustrating. It is the IPC 360 pro camera

  31. Reply
    Christine Clark 02/13/2023 at 6:13 PM

    My indoor camera says it’s off line, have reset it many times with the same result.
    I have two and this one continually crashes, on the few occasions it actually comes on it says l need to purchase storage. I recently purchased another year of cloud storage on 24 11 22 before it actually ran out.
    At present l have 337 days & 11 hours left of the year left.
    If the camera we’re to be at fault ( because it won’t even turn on now ) and l brought another camera, the balance of time left is unlikely to be transferable.
    In the event of this being the case l would like a refund or credit for time left as its almost a year.
    This is the second time in two years that l have had this problem with with these camera’s.
    Would it be possible to for someone to contact me on 07939 341154 to deal with this issue please.
    Thank you
    Christine Clark

  32. I can’t find the reset button on the camera

  33. Green light approach when bling connecting sound

  34. app keeps crashing every time i click to access my ‘alarms’ ,i have uninstalled and reinstalled the app but nothing is working! i am currently paying for cloud that i cannot access!!!

  35. I am having issue signing into the puellew cloud it is not recognizing my password. How and who do I contact resolve this isssue

  36. Won’t let me scroll through the footage

  37. I have 3 ipc 360 cameras with sd cards and one won’t record anything how do I swap it as one doesn’t need to recor

  38. IPC360, model: ACS221, Software: General_ACS221(P) V3.10.70, UUID 406A8E13ACFC
    It does have an assigned IP address, signal intensity strong
    Camera loads up but will not stream video
    Did restart camera, still same problem
    I am not at location, can not get to location at this time
    What do I do next

  39. lost power to my victure ipc360.
    Checked connections and checked power supply,plug etc etc.
    I’m at a loss.
    Only had it a couple of years
    Can someone help.

  40. Why does my recording keep skipping to live footage

  41. I changed my router and now I can’t seem to view any old footage. When you scroll back on the time line you just get the live footage. My cloud is active and have over 200 days left on the subscription so was wondering as to why this is happening?

  42. Status light won’t flash when reset or unplugged

  43. There’s only red light and it’s not flashing

  44. Reply
    David Kingshott 03/20/2022 at 7:55 PM

    I have 2 ipc360 cameras and for some reason they have both stopped recording to the cloud. I still have plenty of contract for cloud storage on both, as I have 1 in a caravan for security I would be grateful if you could look in to this matter please. Thank you.

  45. i have puchased a new tablet cannot see video its always encrypted all other devices fine no problem

  46. cannot connect my camera to new router. 2.4 ghz band is on and broadcasting, network name and password do not contain special characters. when I reset the camera and power on, I never get “camera ready” indicator. Wired connection works, wifi does not.

  47. i cannot playback any footage seems to be recording and i get alerts but no playback

  48. How to turn off night time vision

  49. Reply
    Chrissy Cotters 02/08/2022 at 2:46 PM

    Sorry Futher to my first post meant to say won’t allow you to scroll backwards to any point, say during the night ( trying to see what’s wrecking my plants) on a second phone. Husband has it on his phone and gave me access on my phone. But I can’t go to any point backwards to a given point in time, say during the night, just keep getting message ” You are not authorised”. So how do I get authorised.?

  50. Reply
    Chrissy Cotters 02/08/2022 at 2:42 PM

    Won’t allow playback on 2nd device ( 2nd phone) keeps saying you are not authorised. How do you authorise it on the 1st device to give permissions.

  51. Reply
    Alberto Fonseca 02/05/2022 at 5:16 PM

    Not getting notifications. Settings are to push them and the alarm is set properly.

  52. I have forgot my account used in panoramic camera plz help

  53. I get a good picture at night but a white screen during the day

  54. My camera says its off line and it doesn’t connect

  55. I have 4 IPC360 cameras and only shuts down after 3 minutes, I have used 3 different smartphone s and every time it is the same camera that shuts down after 3 minutes, how can I fix the problem

  56. I am unable to connect my IPC360 to the internet. I have disabled the two bands on the router and only have 2.4 available. I have connected an ariel extension into the house to get a better signal but the connection setup still fails. I have tried the re-set button but still fails. Any suggestions please.

  57. Red lights staying on with the camera

  58. My pic 360 has a continuous alarm going off

  59. Reply
    Teresa Vaalburg 08/07/2021 at 9:15 PM

    I set my mothers system up and shsred usee is my sister. We now need to reset the camers but i am the primary person. How do we switch thos

  60. iPC360Pro says it’s offline

  61. I cannot log in to my account and use the camera as usual.

  62. I’m trying to reset the IPC360. The red light is flashing slowly after I hit the reset button for a second. When I use the app to reset instantly the error sounds are set off. I’ve Re installed the app. I’ve restarted my iphone but to no avail.
    Can you help?
    All the best!
    Eddie

  63. Reply
    Christine Smith 07/18/2021 at 9:36 PM

    My IPC360 is sending me alerts from a room that is empty.

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