Jewels of Rome Problems & Troubleshooting – solutions

You have problems with the app Jewels of Rome and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Jewels of Rome under iOS or Android devices.

The app Jewels of Rome comes from the developer G5 Entertainment AB and is usually this responsible for fixing problems. But not all problems that occur with Jewels of Rome are due to errors by the developer.

Jewels of Rome problems & Troubleshoot

Now we come to the Jewels of Rome problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Jewels of Rome problems or Jewels of Rome Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Jewels of Rome issues

Jewels of Rome Help

  • Jewels of Rome Report content
  • Jewels of Rome Contact developer
  • Jewels of Rome account hacked – what to do?

These were the most common Jewels of Rome problems we may have that may not be the only ones. Of course, the developer G5 Entertainment AB tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Jewels of Rome update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Jewels of Rome problems & Troubleshoot?

After updating the operating system or updating Jewels of Rome, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Jewels of Rome Report a problem

Although you can contact the support of G5 Entertainment AB, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Jewels of Rome problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Jewels of Rome Report a problem

Similar problems with the app Jewels of Rome:

Similar messages:

Jewels of Rome Report problems here:

55 Comments
  1. When I transfer energy from my inventory to use , it doesn’t transfer so I lose it. I’ve lost at least 1000 energy or more

  2. Reply
    Christie Becker 05/19/2025 at 9:30 PM

    the game will not load the watch video for more time or moves

  3. Can not play the mini nightmare game Then the game quits. I Restart the game, then it keeps going blank and it sends it back to home screen before loading game

  4. Do collected items disappear if not “combined” soon enough? Lost rewards and keys in Sakura Spirit Gardeners Collection as I hadn’t combined before the next assignment “Proofs of guilt” started.

  5. I dont have my short cuts on the left side of my screen, so there is no way to find what buildings i need to go in to find my collection pieces. what can be done. I am just wandering through buildings with no luck of finding any collection pieces. I play this game every day but i am wasting my energy and time trying to find collection pieces. please help me. i also have never been able to read any story because they speak in a different language and the titiles on all the buildings are not in english. cant read numbers either. pictures are distorted along with main screen. also pops up no internet connection and my internet is connected. please help me this is the only game i play. thank you

  6. I dont have my short cuts on the left side of my screen, so there is no way to find what buildings i need to go in to find my collection pieces. what can be done. I am just wandering through buildings with no luck of finding any collection pieces. I play this game every day but i am wasting my energy and time trying to find collection pieces. please help me. i also have never been able to read any story because they speak in a different language and the titiles on all the buildings are not in english. cant read numbers either. pictures are distorted along with main screen.

  7. Reply
    Rachel Stonestreet 06/02/2024 at 2:18 PM

    Not updating to new game on iphone

  8. won’t open on my PC. I click on the pinned shortcut or the app in the actual folder, and the screen flashes once and then nothing.

  9. I have the same problem as Elizabeth Enslin. I’ve had to redo everything from the beginning after shutting the game down. I activated the golden ticket and I lost the money. I hope you’ll fix it.

  10. Reply
    Elizabeth Enslin 08/02/2023 at 4:33 PM

    Jewels of Rome worked perfectly until yesterday now if I log out and go back I have to redo everything, keeps on going back to where I started the day. I am really getting fed up now. Have bought jewels and used them to finish some of the challenges and now it is a total waste.

  11. Hi the app just closes half way through loading. I played it earlier today with no problem but now 2 hours later, it won’t load fully.

  12. I no longer get the red Jewels daily. I have to purchase them. I have updated the game.

  13. Keeps saying pending

  14. after update game wont load anymore keeps crashing

  15. Keeps crashing especially when I have just completed a game spending money and using crystAls etc

  16. Reply
    claudia s prendergast 11/30/2022 at 4:18 PM

    my jewels of rome game is in russian, i need the englsh please advise

  17. Reply
    claudia s prendergast 11/30/2022 at 4:16 PM

    my jewels of rome is in russian, i need english

  18. since updating jewels of rome I cannot scroll across the screen in stages it shoots to the far side

  19. I have Jewels of Rome on both my android phone and kindle. It has updated to the 1.38.3800 version on my phone; however, when I uninstalled/reinstalled it on my kindle to get the update, it started the game from the very beginning on the Kindle qq even though I use the same G5 login on both devices. Usually, I can play on one and the progress is updated on both. Now it is like I am two separate players.

  20. Jewels of rome keeps losing internet connection and therefore my progress, but when I check my connection it is always there

  21. How do i minimize the playing screen

  22. Cannot download update

  23. will not load completely, on the banner is showing

  24. wheni entered my email i put in an old address that does not work,i have tried to enter the correct address on the game site but i cannot,so ihave entered it below, hope you can fix it up for me, thanks

  25. game not downloading and after uninstalling and re-installing it once more it does not still connect

  26. cannot get update on Jewels of Rome

  27. Reply
    Stephen Markwardt 04/25/2022 at 2:47 PM

    I cannot access the elyxer bottles in my inventory why?

  28. Reply
    Susanna Sturlese 04/06/2022 at 3:43 PM

    no more missions

  29. Since the latest upgrade of the puppet theatre the game does not offer to watch a free movie to earn jewels. When do you think the problem will be resolved? Thank you.

  30. Forget it, not paying for help, if it can’t be fixed by what info I gave you, I will just delete the game and never play a G5 game again. After all the money I’ve paid to play, I’m done. You have till Monday to restore it to the place I was at and if it isn’t done, G5 will never get another cent from me.

  31. I have a problem

  32. Upgraded my PC but now I don’t get videos. I’m running out of rubies! Any idea why it how to fix?

  33. Reply
    Crystal Downer-Nuckolls 02/15/2022 at 7:21 PM

    My free ruby videos disappeared in January.

  34. How do you update jewels of rome

  35. My jewels 0f rome app will not complete loading.

  36. Updates will not download

  37. I can’t download any updates for Jewels of Rome

  38. Freezing and crashing during games

  39. Newest jewels of rome update will not load. It does not appear to even try downloading,.

  40. will not open

  41. Jewels of Rome will not update, download slow & results in saying not connected to internet which I am. Did restart & cleared all caches but still no cigar Is there a fault from G5?

  42. my desktop computer did an automatic update and now my jewels of rome won’t start. hidden city starts just fine

  43. Jewels Of Rome will not load. Have been playing the game for few months, so hope I do not lose anything!

  44. In the monsters” cave. level 38 or 39 only 1/4 of the screen appears but three arrows appear in the black background not showing the chests. No matter where I point the curser nothing opens up except when clicking on the scroll in the upper right hand corner Vita shows up and then instructions indicate to click on one of the chests. But no chests appears.

  45. Last two days it will not load. Gets to go to game, bar across bottom get to three quarters across then returns you to the wallpaper on your pc. Running windows 10

  46. Game will not load

  47. I have downloaded this game a number of times on my computer. I get the introductry writing and no other picture or display only a black screen

  48. Please restore my jewels of Rome game

  49. Please restore my jewels of Rome game

  50. Reply
    Margaret L Parsons 04/27/2021 at 8:38 PM

    Jewels of Rome will not load after update on my kindle.

  51. Jewels of Rome has stopped loading

  52. Jewels of rome keeps crashing, playing on windows 10 pc

  53. will not load gets so far and then nothing, been like this for 2 days now

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