Cleo not loading: Issues with Cleo

Cleo does not load or only very slowly despite internet connection? Then find out here what you can do if Cleo cannot be loaded.

It can be quite annoying when an app from the App Store cannot be loaded and thus updated. The download or update is started, but only a fraction of the app is loaded after hours.
Or an app like Cleo cannot be installed because the download does not start even though you are connected to the internet.

By the way, other problems and errors can occur which you can find in the overview of all Cleo problems find.

Cleo not loading

You want to download or update Cleo and it takes forever for the download to start or for the app to be completely downloaded because it just won’t load. Many then desperately try to restart the download of Cleo, but this does not lead to any useful result either.

The next attempt by many will be to check the internet connection. But the WLAN shows full reception and it still doesn’t work or works very slowly.

Cleo loads very slowly

If Cleo is downloading very slowly, it could also be due to the size of the app itself. The progress bar gives you a slow download, but this may only appear because of the size of the app. In the event of an update, you can check in the respective app store how big the installation file is and see whether it may load for so long due to its size.

Cleo Update does not start

Whether you want to update Cleo or download it again. If one doesn’t work, you probably have the same problems with the other thing and should look for the same solutions.

We have therefore put together a few possible solutions so that you can download the Cleo app without any problems.

In order for the Cleo download to work:

We hope that the following solutions help so that you can load Cleo and the download doesn’t take forever. If you know of other possible solutions, we look forward to receiving a message from you at the end of this article.

  1. Check internet connection
    The reasons why Cleo cannot be loaded cannot be more different. In most cases it is due to your own internet connection. It is quite possible that your device is in a WiFi network, but it still does not work, so you should try to access a website on the Internet using your browser. If this works fine, then it’s not your smartphone or tablet. If you try to download the app via the mobile network (which is not recommended because of the data consumption), then you should check how stable the mobile connection is. Perhaps your data volume has also been used up and is therefore only available slowly.It can also happen that a download from the mobile network is not possible due to your settings.
    In this case you should check the settings for mobile data on your device.
  2. Restart smartphone or tablet
    Often there are problems with the App Store after updating the Android or iOS operating system. After the system has been updated, it may well happen that the connection with the login data for the respective store no longer works securely. In this case you should restart your smartphone or tablet, which will reload all settings and functions and, if necessary, re-establish connections to the App Store.
  3. Check server status
    If a restart and a working internet connection did not solve the problem and Cleo still loads slowly or not at all, then it could also be on the servers of the iTunes Store for iOS or for Android on the servers of the Google Play Store lie. It shouldn’t be due to the servers of the developer Cleo AI Ltd, as the app is on the App Store servers, in rare cases these can be overloaded or malfunctions occur due to maintenance work.
    check Apple server status
    check Google server status
  4. For Android: Empty the cache and delete the data in the Play Store
    This will restart the app completely and problems may be resolved.

    1. Open the “ Settings ” app on the device.
    2. Tap Apps & Notifications then click View all apps .
    3. Scroll down and tap Google Play Store.
    4. Tap Memory Empty cache .
    5. Then tap on Clear data .
    6. Open the Play Store again and try the download again.

So, we hope the tips and tricks were helpful and the Cleo download works again quickly and without any problems.

By the way there may be other problems and errors that you may find in the overview of all Cleo problems .

If you continue to have problems and Cleo is still loading slowly, we look forward to hearing from you.

Cleo Report a problem

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Cleo won’t load or is slow? Report here:

14 Comments
  1. Reply
    Michael Finland 02/08/2024 at 6:01 PM

    I tap on the Cleo app and it won’t open. I receive Cleo pop up messages, click on them, and app won’t open.

  2. Cleo won’t load

  3. Reply
    Eloise Hasan-Mohsin 10/21/2023 at 3:52 PM

    I have been trying to get on Cleo since yesterday. It keeps freezing.

  4. Reply
    Elisa Jina Moon 04/13/2023 at 2:19 PM

    Cleo screen is not clear, covered up cannot see

  5. Reply
    Tremayne Brooks 09/23/2022 at 5:54 AM

    Keeps saying cleo is adjusting her circuits

  6. Cleo app won’t load to access

  7. Cleo app won’t load

  8. Cleo has my bank information but won’t load next step

  9. It still keeps saying Cleo is loading

  10. Its not working

  11. So I linked my bank & everything & it just keeps saying “ Cleo’s just getting ready,adjusting her circuits etc. “ & it never loads. It just stays on this screen. I’ve shut my phone off & tried again & I’ve also tried on another phone & I still get the same result. If you were able to fix that , that would be great.

  12. Reply
    Ioannis Gkourtzounis 12/16/2021 at 5:10 PM

    Hi I enter my correct username and password but I get redirected to the login page. This is the console output:
    There was an error fetching the SSO data. This is expected – and not a problem – if the tenant has Seamless SSO enabled. If the tenant doesn’t have Seamless SSO enabled, this could simply mean that there was a problem with the network. But, if a “Origin” error has been logged before this warning, please add “https://login.cleo.one” to the “Allowed Web Origins” list in the Auth0 dashboard: https:// manage.auth0.com/#/applications/l8EJ2useEZJp0Yj46Ry7gbwpjYQTApvY/settings

  13. Cleo just has the 3 dots that keep bouncing up and down with the blue start up screen and the Cleo app logo until my screen goes black and I click on the screen to have my Lock Screen pop up again

  14. Subject: Troubleshooting Issues (Stuck on startup load screen)

    Message: Hi, is there a current bug going on with the latest app update? I’ve been using Cleo for few months and notices after this latest update the app was very buggy. Now the app won’t even work; it just gets stuck on the loading screen. I’ve already tried different troubleshooting solutions as well (delete/re-download app, restart device, etc).

    Looking forward to your feedback, thanks!

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