TouchTunes not loading: Issues with TouchTunes

TouchTunes does not load or only very slowly despite internet connection? Then find out here what you can do if TouchTunes cannot be loaded.

It can be quite annoying when an app from the App Store cannot be loaded and thus updated. The download or update is started, but only a fraction of the app is loaded after hours.
Or an app like TouchTunes cannot be installed because the download does not start even though you are connected to the internet.

By the way, other problems and errors can occur which you can find in the overview of all TouchTunes problems find.

TouchTunes not loading

You want to download or update TouchTunes and it takes forever for the download to start or for the app to be completely downloaded because it just won’t load. Many then desperately try to restart the download of TouchTunes, but this does not lead to any useful result either.

The next attempt by many will be to check the internet connection. But the WLAN shows full reception and it still doesn’t work or works very slowly.

TouchTunes loads very slowly

If TouchTunes is downloading very slowly, it could also be due to the size of the app itself. The progress bar gives you a slow download, but this may only appear because of the size of the app. In the event of an update, you can check in the respective app store how big the installation file is and see whether it may load for so long due to its size.

TouchTunes Update does not start

Whether you want to update TouchTunes or download it again. If one doesn’t work, you probably have the same problems with the other thing and should look for the same solutions.

We have therefore put together a few possible solutions so that you can download the TouchTunes app without any problems.

In order for the TouchTunes download to work:

We hope that the following solutions help so that you can load TouchTunes and the download doesn’t take forever. If you know of other possible solutions, we look forward to receiving a message from you at the end of this article.

  1. Check internet connection
    The reasons why TouchTunes cannot be loaded cannot be more different. In most cases it is due to your own internet connection. It is quite possible that your device is in a WiFi network, but it still does not work, so you should try to access a website on the Internet using your browser. If this works fine, then it’s not your smartphone or tablet. If you try to download the app via the mobile network (which is not recommended because of the data consumption), then you should check how stable the mobile connection is. Perhaps your data volume has also been used up and is therefore only available slowly.It can also happen that a download from the mobile network is not possible due to your settings.
    In this case you should check the settings for mobile data on your device.
  2. Restart smartphone or tablet
    Often there are problems with the App Store after updating the Android or iOS operating system. After the system has been updated, it may well happen that the connection with the login data for the respective store no longer works securely. In this case you should restart your smartphone or tablet, which will reload all settings and functions and, if necessary, re-establish connections to the App Store.
  3. Check server status
    If a restart and a working internet connection did not solve the problem and TouchTunes still loads slowly or not at all, then it could also be on the servers of the iTunes Store for iOS or for Android on the servers of the Google Play Store lie. It shouldn’t be due to the servers of the developer TouchTunes Interactive Network, as the app is on the App Store servers, in rare cases these can be overloaded or malfunctions occur due to maintenance work.
    check Apple server status
    check Google server status
  4. For Android: Empty the cache and delete the data in the Play Store
    This will restart the app completely and problems may be resolved.

    1. Open the “ Settings ” app on the device.
    2. Tap Apps & Notifications then click View all apps .
    3. Scroll down and tap Google Play Store.
    4. Tap Memory Empty cache .
    5. Then tap on Clear data .
    6. Open the Play Store again and try the download again.

So, we hope the tips and tricks were helpful and the TouchTunes download works again quickly and without any problems.

By the way there may be other problems and errors that you may find in the overview of all TouchTunes problems .

If you continue to have problems and TouchTunes is still loading slowly, we look forward to hearing from you.

TouchTunes Report a problem

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52 Comments
  1. It won’t load

  2. I’m stuck on the loading screen no matter how many times I delete and try to reload it. Wifi or not.

  3. App blows up and disappears

  4. Touchtunes will not power in. It does have power (the red light is on)

  5. Stuck on opening loading screen, latest app version (version 3.39.0–12842122), Android 12

  6. Can’t open app

  7. My touchtune app won’t open

  8. My app was working and it won’t open. It just has touchtunes and never opens

  9. Won’t open. Cleared cache, removed data, Uninstaller, reubstalled. Have wifi conn. Won’t open. Have credits to use.

  10. App is not working for anyone in the bar for the past 24 hours

  11. TouchTunes app won’t load and Just keeps erroring. Has been happening the last 48 hours and here it is Friday night and can’t access via the App in the bar. Bartenders have been trying the last 2 days and it’s been almost entirely down. TouchTunes local said it’s their servers (KC Region). All bars and restaurants nearby are down as well. You can play direct but NO App access. Still have a problem. Called a bartender buddy about 10 miles away, same issue. This has been happening A LOT with TouchTunes lately.

  12. TouchTunes app error. Says something is not right here press button below reload. Kept trying yesterday restarted phone still error. Went to a different venue still not working. Checked this am. Still have a problem. Customer at the bar I work were having issues as well yesterday

  13. Touchtunes loged me out or something. Please help for I use this quite often.

  14. Cannot find location

  15. Wtf my songs ain’t play!! I want a refund

  16. Jukeboxes are offline in app but working if played from actual jukebox. Nothing makes app work. The jukeboxes were restarted and internet is working fine. Located in belfair, wa.

  17. TOUCH TUNES NOT LOADING

  18. I can’t update my touchtunes app

  19. Touchtune is playing but my android says it’s offline people with iPhone are able to play

  20. Won’t work

  21. Cannot connect to any locations

  22. My TouchTunes will not load at kent city American legion in Michigan but will load at home which is just down the street why?

  23. My touchtunes app won’t connect

  24. Touch tunes does not turn on

  25. Not accepting the same card I have been using to load credits? Error Code PE-123

  26. Will not load

  27. No internet connection at Tailgators in Wadsworth, Ohio. We spend alot of money here. It only accepts cash. We all have credits We can’t use.

  28. My touchtunes not workin no matter what i do

  29. Reply
    candice Stevens 02/06/2022 at 7:08 PM

    I can’t see my touchstones music. I just get a dinosaur and error issue. I’ve tried Uninstaller and reinstalling.

  30. Reply
    Francisco Saldana 02/03/2022 at 4:00 PM

    Lately my touchtunes had been ‘unable to load our music recommendations’ in the app. Any way to remedy this?

  31. Reply
    Stephen Craig Weisert 02/01/2022 at 11:41 PM

    Server error #401

  32. It says unable to fetch our music recommendations

  33. Can’t play music

  34. Can’t access any jukebox from phone

  35. Reply
    Tyrone W Slabic 12/22/2021 at 3:48 PM

    Hello, I played music at my local pub last night Our Place and went to check in today and I get 401 Authentication Failure. Shut my phone off and back on again. And still get the notice and tried to check in to many different venues. Please help. Thank you.

  36. Is it juke box or our internet

  37. Play songs from phone and won’t play on juke box

  38. I chose two songs and juke box shut down and now I have lost 4 credits and songs are not on list

  39. 5 songs at $5 a song none of them played my account better not be charged

  40. My touch tunes locator won’t work so I can’t install my credits.

  41. Can’t play juke box keeps saying location is off…

  42. Page won’t open

  43. Page won’t load on app

  44. App isn’t recognising location. Yes my location is on, I have cleared cache and data and even removed the app and started again still nothing. Eventually it may let me in, but I am seriously considering deleting the whole thing. I come out to relax and unwind not fight with an app.

    • Same problem for the last week and have did everything and nothing just paid 24.00 and can’t play any music very upsetting.

  45. The touchtunes app, which I have used thousands of times, suddenly says location not available. The location is turned on, I have uninstalled yhe app and reinstalled many times and also restarted my phone many times. I am starting to assume you don’t want my money anymore, even though I’m an “international icon.”” Tell me how to fix it or I’m done.

    • EXACT same issue and EXACT same ICON..I’ve spent tons of cash to get to that level and now can’t play songs. open or get my WEEKLY credits.

  46. Any phone, multiple providers. Can not load touch tunes app.

  47. App wont open for anyone at the bar. Internet is fine. Works with cash only.

  48. Reply
    MARIANNE F CARLSON 07/03/2021 at 12:19 AM

    Wont load for any bar patrons with good onternet reception

  49. Touch Tunes app is not working on any devices inside the bar. When it finally opens up it is giving an error of cannot find music

  50. App went down

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