JW Library Problems & Troubleshooting – solutions

You have problems with the app JW Library and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with JW Library under iOS or Android devices.

The app JW Library comes from the developer Jehovah’s Witnesses and is usually this responsible for fixing problems. But not all problems that occur with JW Library are due to errors by the developer.

JW Library problems & Troubleshoot

Now we come to the JW Library problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other JW Library problems or JW Library Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common JW Library issues

JW Library Help

  • JW Library Report content
  • JW Library Contact developer
  • JW Library account hacked – what to do?

These were the most common JW Library problems we may have that may not be the only ones. Of course, the developer Jehovah’s Witnesses tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest JW Library update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about JW Library problems & Troubleshoot?

After updating the operating system or updating JW Library, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

JW Library Report a problem

Although you can contact the support of Jehovah’s Witnesses, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any JW Library problems you are experiencing here at the end of the post, which means that other users or we can give you help.

JW Library Report a problem

Similar problems with the app JW Library:

Similar messages:

JW Library Report problems here:

41 Comments
  1. Sound starts and stops when playing vidios

  2. My day’s text is not changing each day

  3. Jw fail to download

  4. Book of Psalms does not show all the chapters and page will not move, all was fine on my Fire Tablet 8″ until just recently. Will this glitch be fixed soon?

  5. Reply
    Murray Thompson 12/29/2024 at 4:42 PM

    On Microsoft Surface 9 the videos start and then stop. Start again they continue. On Microsoft surface 8 no problems.

  6. Reply
    Joseph Nyirenda 09/15/2023 at 8:57 AM

    I can’t login in My Jwpub account it’s just loading without any response

  7. Why JW library crashes and won’t open

  8. App crashes twice and then will not load

  9. Reply
    Abigail Essien-Atu 07/12/2023 at 7:24 AM

    My JW Library dose not open again, help open it

  10. Reply
    Abigail Essien-Atu 07/12/2023 at 7:23 AM

    Open JW Library

  11. My phone is not accepting the terms and conditions

  12. Reply
    Olasunkanmi Rotimi Michael 05/07/2023 at 10:48 PM

    My jw account is always not opening until I reset password

  13. Reply
    Olasunkanmi Rotimi Michael 05/07/2023 at 9:29 PM

    My jw pub account is always having password problem if I should reset now and i want to log in again it will does not accept it

  14. The update to the app with the policy agreements where you need to press accept once you’ve read through, I can’t press accept. It doesn’t work, so I can’t access my jw library. Ive tried restarting and reinstalling the app, but nothing works.

  15. Accepting of terms of use doesn’t show to be click on letv smartphone. How can I fix the problem

  16. Reply
    Dimakatso s Tshwabi 04/10/2023 at 9:56 AM

    The jw library app is not responding in to my Vodafone tablet

  17. Reply
    Dimakatso s Tshwabi 04/10/2023 at 9:54 AM

    The app can be loaded in my Vodafone tablet

  18. crashes when loading on a Surface Pro.
    It has had issues the last few weeks, but now after seeing the front icons load, it crashes.
    I just changed the date to April 6 and it works now!!!!!

  19. Reply
    Maria Morena Baul 02/22/2023 at 4:38 AM

    Good day! Terms and conditions don’t show that is why I cannot click the “accept”. I tried to un install and reinstall the Jw app but the problem stays the same.

  20. My JW Library for Windows does not allow any publications to update.

  21. The update to the app with the policy agreements where you need to press accept once you’ve read through, I can’t press accept. It doesn’t work, so I can’t access my jw library. Ive tried restarting and reinstalling the app, but nothing works.

  22. Hello, here Erik from Holland. I have a new iphone 14, after the installation of the JW app, there are no possibilities for download workbooks for meetings. and control for new publications doesnt word either. it says controls failure.

  23. no sound when i try to play videos or music in JW App window 10 .everything is up to date

  24. Reply
    Jonathan Padilla 09/25/2022 at 10:06 PM

    java.lang.NullPointerException
    at j.c.d.a.l.o0.e0(UriElementTranslator.java:6)
    at org.jw.service.library.u$e.i(LibraryItemDef.kt:1)
    at org.jw.service.library.u$e.c(LibraryItemDef.kt:1)
    at org.jw.service.library.u.(LibraryItemDef.kt:10)
    at org.jw.service.library.u.(LibraryItemDef.kt:40)
    at org.jw.service.library.u.(LibraryItemDef.kt:37)
    at org.jw.service.library.h.h(DefaultLibraryItemBuilder.kt:1)
    at org.jw.service.library.h.k(DefaultLibraryItemBuilder.kt:8)
    at org.jw.service.library.a0.I(LibraryManager.kt:16)
    at org.jw.service.library.a0.J(LibraryManager.kt:1)
    at org.jw.jwlibrary.mobile.t1.t.H0(BibleLanguageListAdapter.java:3)
    at org.jw.jwlibrary.mobile.t1.t.A0(BibleLanguageListAdapter.java:1)
    at org.jw.jwlibrary.mobile.t1.s.A(BaseReadingLanguageListAdapter.java:1)
    at org.jw.jwlibrary.mobile.t1.r.P(AbstractLanguageListAdapter.java:1)
    at org.jw.jwlibrary.mobile.t1.r.S(AbstractLanguageListAdapter.java)
    at org.jw.jwlibrary.mobile.t1.f.run(lambda)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
    at java.lang.Thread.run(Thread.java:841)

  25. Checking for updates keeps failing and only part of library is downloading. Incomplete library, no magazines and very few books or brochures.

  26. My jw library is always stopped when i selected more languages for bible

  27. JW Library app keeps crashing, as soon as i open the app it crashes. I have uninstalled several time same issue.
    I have Widows 11 Pro on HP Envy desk top PC 22H2

  28. Some times it’s will stop responding and there really big problem it’s l am really facing some problem on upload all of there publications

  29. JW Library is not responding on my tablet

  30. The removal of the sidebar in JW Library App most recent update has been difficult and when doing studing and making notes a grey bar drops down from the top of the page, covering part of your reading and study material and is a constant distraction from effective note taking and research. Not sure if others have noticed this problem but the the placing of the bar at the bottom seems to have created this difficulty. You need to constantly move the page around and regularly start over just the get this grey box to be eliminated so you can toggle back and forth between note taking and your current study project. It was wonderful and even more colorful the way it was before with the sidebar for navigation through the different features available on JW Library. The grey box at the bottom and the constant gray drop down from the top is making my studying frustrating. Advise…

  31. Dopo l’installazione della versione 13 non riesco più a scaricare nella Bibbia i contenuti multimediali audio, ne sul telefono Samsung S8, ne sul tablet Samsung Tab S5.
    Quando eseguo la verifica mi dice che devo scaricare 1,2 gb di audio, lancio il download ed inizia a lampeggiare in basso una schermata con la voce apri che si sovrappone a quella del contenuto multimediale, dopo un po (diversi minuti, si ferma e dice che ha scaricato ad es. 300 mb, poi riprovo, e dice che ne ha scaricati 500 mb, poi riprovo e dice che ne ha scaricati solo 150 mb.
    Inoltre vado su Genesi 1:1 e voglio ascoltare la lettura e l’audio dice : “lettura di Filemone cap.1”
    Lettura random ma non quella del capitolo della pagina attiva.
    Ho provato a cancellare la cache, disinstallare l’app e reinstallarla riaccendere i dispositivi, verificare le autorizzazioni, ho Spostato sia l’app che i contenuti dalla memoria alla scheda SD.
    Ad oggi dopo circa una settimana ancora non riesco a svolgere le attività appena elencate.

  32. Reply
    Fabian Ouma oloo 02/04/2022 at 6:43 AM

    After updating to version 13,the app turns black and refuses to open.And sometimes by touching blindly on the blackness,suddenly some videos come to view.Then blackness.The app has totally refused to open despite erasing and redownloading SEVERAL times.Why my itel 1702 is operating bigger apps than jw library.please help.

  33. Install new update version 13. When I click the new library tab it crashes on my iPad and my MacBook. Both are M1 and have all the media downloaded. My phone is fine and iPad mini updated fine. Anyone with the same issue

  34. I had jw.org loaded on my PC. It made my daily scripture access easy. After my computer crashed, I reloaded all my other programs but the jw.org. Each time I tried downloading the link, it takes me to the microsoft shops where I searched for same and again the download does not respong.

    I need to declare that I am not baptised but a sinner trying to improve. My family is baptised.

  35. To whom this may concern,
    Yes, I’ve had the JW Library on my new Microsoft ‘HP Pavilion x360 m’ for about a month now. Everything about it has been working great until this morning. Now, all that it does when I click the app is it starts to open then closes just before the home page begins. Please let me know if you can resolve this issue or if I need to uninstall and reinstall the app. thank you for your services and time. Sincerly, Vicki Rushing.

  36. App will not load publications

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