You have problems with the app CloudEdge and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with CloudEdge under iOS or Android devices.
The app CloudEdge comes from the developer ming xu and is usually this responsible for fixing problems. But not all problems that occur with CloudEdge are due to errors by the developer.
CloudEdge problems & Troubleshoot
Now we come to the CloudEdge problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.
If you know of any other CloudEdge problems or CloudEdge Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.
Common CloudEdge issues
- CloudEdge always crashes
- CloudEdge is causing errors
- CloudEdge does not load
- CloudEdge does not start
- CloudEdge no internet connection
- CloudEdge cannot be opened
- CloudEdge loads very slowly
- CloudEdge login does not work
- CloudEdge Reduce battery consumption
- CloudEdge hangs
- CloudEdge is not responding
CloudEdge Help
- CloudEdge Report content
- CloudEdge Contact developer
- CloudEdge account hacked – what to do?
These were the most common CloudEdge problems we may have that may not be the only ones. Of course, the developer ming xu tries to fix them. But of course this only works if it is an error in the app and not because of your system.
Basically, it is recommended to always pay attention to install the latest CloudEdge update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.
What to do about CloudEdge problems & Troubleshoot?
After updating the operating system or updating CloudEdge, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.
CloudEdge Report a problem
Although you can contact the support of ming xu, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any CloudEdge problems you are experiencing here at the end of the post, which means that other users or we can give you help.
CloudEdge Report a problemSimilar problems with the app CloudEdge:
- CloudEdge not loading: Issues with CloudEdge
- iOS 14: CloudEdge issues & errors after Update
- CloudEdge Problems & Troubleshooting – solutions
- CloudEdge crashes – what to do? Tips & solutions
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Camera image is showing upside down
Firmware update yesterday causing massive buffering. Worked beautifully before I allowed the firmware update. How do I roll back to the previous firmware version?
Live view wants to quit every 10 minutes
Hello. How do I clear up a foggy image?
Hello, my video is foggy. How do I clear it up?
Depuis la dernière mise à jour du logiciel, un message d’économie d’énergie apparaît après 10 minutes. Si je ne réagis pas, la caméra s’éteint complètement après un certain temps. Je souhaite revenir à la version où je pouvais décider moi-même du moment de l’arrêt.
Keeps shutting down to save battery. Battery has plenty of charge.
The sound is slow and glitches
humanoid detection greyed out says inoperable
The first screen has disappeared
Cannot upload a qr image to connect the camera
Since the latest Cloudedge update my phone reports that my camera has gone into dormancy. What this actually means is that I don’t get sound notifications to my phone that somebody is being observed by the camera. The camera does capture a video image onto the SD card and that is then available on my phone. What is causing this issue?
App showing dormancy. 60 per cent WiFi No motion detection. How do I fix it
On app, camera says dormancy, if selected says online,
Is this a standby mode or is there an issue,
Camera works ok apart from this.
Regards
Maurice
App completely not working. Constantly claiming “poor connection try again” yet not a single network issue at all. Can’t access a single thing. Issue persists from multiple devices. Wifi is fine and working after testing it.
Getting poor network connection error and cannot login or logout ?
Don’t let me log in because of poor network, but my network is good
It doesn’t let me log in because of poor network but my network is good
Can’t login
Saying poor connection when I log in but internet is fine on everything else
I can only see certain images, one says someone demolished & others are just blank with a message box
when i open up to delete the videos it is saying someone demolished on the image
Session expires. I’ve had this application for a year and never had this issue but now I get it all the time. How do I fix this?
Why my camera connection with camera always lost..please resolve this issue
cloudedge camera app portrait orientation not working on macbook Air
buongiorno almeno due volte al giorno mi dice di fare di nuovo il login con la password,
quindi immagino che in questo stato in non ricevo i messaggi di allarme
Cloudedge app issues
Session expires every few seconds
Tips session has expired. must close and reopen only to get that message again
Keep saying session expired
Cannot playback the cloud recordings after camera temporarily lost internet connection & came back online. It just continues to load but never actually does. Can view recordings in History though, just not in cloud! Why?
Video won’t play on 3 of 8 cameras. No support.
I bought cloud storage with cloudedge app, but I’ve changed email address and it saying cloud storage inactive, how do I re activate it?
Cloudedge won’t link door chime
DEveloper’s support email bonces with “doesn’t exist”.
My cloudedge app keeps saying session expired and I have to keep logging in
cloudedge won’t work on Android 12 device. It always crashes.
Alarm not sounding
My app wont left me turnt he cambra left
Want connect
After update keeps coming up session expired please log in again it happens on both of my devices can you help i have a door bell
Android 13 on Pixel 5: After update 5.0.2, video does not run on several cameras. CloudEdge working fine with previous version on Pixel 6a. Sound is live, image changes with each load, vlock doesn’t change, alerts record bit trying yo select crashes app.
I have a cloud edge doorbell which I have had for about 2 years, it initially worked perfectly but around 6 months ago I noticed a delay between pressing the doorbell and anything happening, either on the doorbell itself, the app or internal ringer. Initially this delay was about 10 seconds which was liveable with, now it is a whopping 20 seconds which is not liveable with.
I have cleared all the caches, restarted the doorbell, fully charged it and pressed reset but nothing changes.
Any suggestions?
I have sent 4 customer service messages to the company but have had no reply to any of them.
Hi, when playing a recording in history. It often plays in very slow motion. Any idea why?
When door bell is pressed is says someone demolished and sounds an alarm
How can you logout of the app so it can be logged in from a different device?
I have 3 cameras on cloudedge and all cameras are streaming audio but not video on google pixel 5
I have the same issue after update to 5.0.2.
looses ability to notify after a couple of day have to keep reinstallig app android samsumg phone
Hi there!
There is a delay on the intercom function, when I speak and let go of the speech button I don’t hear what the person says because the sound comes back on later. Is there anything I can do to fix that?
Thank you,
My delete button is gone
forgot password need to reset
My delete button is gone
I replaced the batteries but the doorbell works but the casing for the doorbell won’t work when the doorbell is inserted.
Crashing
My doorbell keeps ringing randomly and my wife’s phone has trouble connecting to the camera in app
‘Someone demolished’ alarm in middle of night…. Happens randomly….
Camera keeps losing connection checkedl my WiFi it’s signal strength 92 and bit rate between 72 and 150 reset Camera and tablet cleared cache etc still doing the same please advise thanks in advance
My cloud edge motion detector sensor alarm wont work after update it detects but no sound if someone comes up path
Intercom not working.
My camera disconnects when the app and camera aren’t on the same network. This just started happening recently after I had to delete the device from the app and add it back.
I’m trying to rest my password
does not detect sd card
When my doorbell is pushed ie someone at my door on my wife’s mobile it comes up with a green an red button to answer or cancel it but my mobile doesn’t it only comes up with a notification saying you’ve missed a call any information why this is happening
Mine does the same!! Very frustrating
The doorbell app logs off after a few hours therefore no alerts being received in real time. How do I keep the app on in the background
When I click onto the app for video camera the screen display is upside down. I thought the mounting screws had come out but the camera is is still in same position. Any idea on how to fix?
Floodlight camera not in focus and has pink tint
Battery will not charge
the cloudedge software ion my iegeek security camera often will not display alarm message pictures. I still get the notification on my phone, but no alarm message pics. The History video still works and so does the screenshot feature. Eventually, it starts to work again but Why is this happening
I’ve had Cloudedge for my Kamtron video doorbell since January 2021. No issues until about one month ago, where it constantly tells me the session has expired and requires me to login again. Not helpful when you want to know when someone is at the door! I have the app installed a Samsung phone and tablet, does this on both. System tells me it’s the latest version. I’ve re-installed the app on both devices, session still expires. Please advise.
Help! My camera view is solid green – no picture
Same here, but a reboot sorted it out
I have same problem! Do you know what to do yet?
The Cloud Edge app keeps logging me out so I’m not getting any notifications or anything when it logs me out. I have to log in to the app every time I open it.
My PTZ option is not working on my CouldEdge outdoor camera through my iPhone app
my ieGeek modeldd201 camera sometimes shows a no data issue in the alarm messages. I know the camera is working because the History does show the short videos of any motion detection. What is the fix for this?
I updated in play store and that fixed it
I did go to play store and did update and that worked. Thanks a bunch for the info
No they never got back to me. What did you update? My phone shows no newer version of the software. I have an android phone, is yours an apple phone?
I am getting the same thing did you get a resolution?
I am unable to add my devices (cameras) to google home. When I try to link the accounts I keep getting “No devices were found in your cloudedge account”. My Cloudedge account is all setup and working by itself but won’t allow link with ggogle home. I have tried waiting and trying later as suggested and still not working.
My cameras are able to take photo shots but canot view or see videos or recordings.
Looking for encryted channel and failing to connect..All the time.useless
As of yesterday, the camera view is just “green” Can still hear sound and screenshots work fine? On 4.5.3 on iPhone
I am having the same issue
4 cameras installed working great until today. Can view ok. But cannot rotate the cameras. Reset wifi still not working. Help
Feedback always says “someone demolished” and everytime someone ring the doorbell from downstairs, the alarm goes off
I have same problem… alarm and notification someone demolished…
Update ending in 0922 will not load
My CloudEdge won’t take more than 20 pictures per day. I then have to delete the photos before it can take any more.
the email bind not working cannot receive a code to enter to setup
app keeps asking to bind email on startup but put details in and password but no code received
My new tablet won’t take the app what can I do?
I have brought a new tablet and the app wont load
My cctv screen has stoppeds roitating on my ipad pro.
I was working fine for years, now it has stopped in the last week?
battery saying low and its ran by solar
Since 10-30-22: Message window blank. No list of activities. Have to review camera by camera. This is a serious nuisance. I have many cameras.
DC9L only records pictures not video
I can’t download the app. I’ve been trying for a month ?
Update / Upgrade Firmware doesnt work
“No video Available” for playback of motion detection captures. How can this be solved?
lost QR code of IP Camera and cannot reconnect after reset. what can I do?
They cannot hear me, when they press I cannot hear them, I just can hear after a while in online view
Can not down load Cloud edge app anymore on Amazon or google playstore Uninstalled it because it wouldn’t work anymore
1 hour or more lapse in receiving doorbell notification. Visitor will arrive, ring doorbell but I receive no notification until an hour or more later. Visitor may leave because notification did not activate
CloudEdge doesn’t hold charge
Cloudedge doesnt hold a charge. Your camera does. You need to run a charger line via 120 volt or get a solar charger
My cloud edge is not holding a charge. What can I do?
App keeps saying “Session expired, log in”. This keeps going round in a loop.
On iPad it does it until you reach a a page you cannot get out of. Then the only solution is to delete and reinstall the app.
No internet connection and no image for all wireless camera with different brand today. Can not load any images from different wireless cameras.
Camera operates properly but there is a pinkish tint to the entire field of view
Hello, Cloud edge app crashes when I try to record video clip from cloud storage. I have rebooted the phone and reinstalled the app again but same problem is happening.
Battery is at full charge, camera is showing blue light, wifi is at 80%, video is being recorded and listed in app, but it won’t load to let me watch it on app. Note: power went out just before this happened. Yes, I have reset the camera.
The charger I’m using is the correct one that came with the unit, but it isnt charging. Any ideas?
Doesn’t load live video
Hi,
Can you tell me what ‘someone demolished’ from my door bell means?
Thanks
The app keeps saying my session has expired and it kicks me out of the app. How do I fix this?
Cloudedge camera is blurry and it has to be rebooted often. I have 3 and this is the only one with issues.
Everything we try to add a member and scan the QR code it says that the account doesn’t exist
Cloudedge asks me to install device again, ( doorbell) I do this and the next day the same thing
Hi, Why is the video feed always so choppy, it actually stops for a second intervals.
No me graba no detecta movimiento no nada estoy pagando los planes .creo q estas cámaras no son de calidad las voy a devolver a Amazon con una queja.ni siquiera existe un teléfono para comunicarte esto es un contrato a ciegas pagas se cojen el pago quitas el plan y se quedan con tu pago.dinero muy mal invertido
.
I’ve changed phones and am now using android 11, Cloudedge is draining my battery even with notifications turned off
Regards Charlie Redford
Shared to husbands cloud account, he gets notifications but no pictures of alarms or motion
How do you read te history? The times are off. The hour , minutes and seconds are not matched to the actual time . For instance , if I open the door and walk around at 12:04 pm , and go to 12:04 pm . It’s not there. Why? Also does low or high mean more sensitive? The manual could be better.
I am not able to access my account – I set it up two days ago – but every time I try to sign in it says no account. I have sent email messages to support but no answer. It also said “Alexa could be used with camera” – as per information on Amazon. That is not true! This camera is not able to connect with Alexa!
Failed Network Connection – Time to release a statement… I’m talking to YOU CloudEdge… what is going on with our cameras and why can’t we connect to them.
Can not get a code to reset password
Same problem – message sent to support :support@meari.com.cn]- no answer yet
No connection to cameras after latest update. I restarted my phone, but it still says “poor network, please check network”. It spins a bit more, then says “failed to load”.
My app is also not connecting to the cameras like many others. It looks like a CloudEdge problem…
It is saying that I have a poor connection and that is not the case my connection is very strong and I am not able to see live feed nor am I able to see anything that my camera has recorded
App is not loading devices. I confirmed this issue with another user.
My cloud edge says poor internet connection can not log in
says poor network but my internet is up, it must be the app, I have never had this problem before
Unable to connect to network error meesage on app and then it kicked me out. I can’t log back in now due to poor network error. This app was down fer 3 days last week and now this. I get notifications, just can’t view them so its not the cameras its the app!
App not working says poor network. There are no issues with my network, any idea how to get a hold of customer service?
my camera is down poor connection but every other app works fine, must be a problem with the app
Not starting. Used for years, now saying network problem.
I had 7 different devices , suddenly it shows non and when I wanna add them again it won’t give me thE QR code .it shows poor connection but the connection is solid and everything else work .. any one else with this issue ?!!
I have the same problem today
All my cameras not show in the App . Tell me to check internet . I did and internet was Ok .
No internet connection message
Can not sign in or add camera
cannot connect to the network it says…what do I do?
I can not access my account? Says poor network connection, but my connection is solid. Is your system down?
Yes same samething
Unable to scan the QR code into the phone, why is there any other way
Hi I can’t seem to get the qr code in cloudedge to scan into the phone, unable to scan from the phone
CloudEdge not working after install app. Cannot sign on
Will not record when someone comes in the area
Cannot talk with visitor via doorbell
The app keeps crashing
Cloudedge option for other distribution methods not appearing on screen.
Can’t recharge the battery.
why is the camera filming? shows that it was filmed and video is saved on the memory card but does not open. just take pictures and you’re done. no video opens at all
My app does not show automobiles in my driveway. It does show humans.
Keep getting message video failed to load. I can see days in the calendar marked and can see the picture related to the video but the video will not play. This is in the Messages tab and in History.
Since last update we can’t turn off the white light for moving detector thank you beside that all is perfect…
Can I hook up 2 phones,to the doorbell camera
Seems fine until next morning when I don’t receive messages and device is looking for connection. Says it’s encrypted, but my PC says encryption is not connected. It reboots normally and seems to work during day but then tries to connect in the morning and fails. Then needs to be rebooted again.
Can’t register, poor network connection error message.
When I check History I get message “no video available “ And can’t figure out why
When I try to bring up history on my YESKAMO solar camera using Cloud edge I get the error: No video available
My cloudedge app is only allowing me to get one notification per week how do I change this?
I get notifications but then nothing has bern recorded
Installed DEKCO DC8L using CloudEdge app. All working fine except app will not load into cellular on iPhone 12 mini. I have other security camera app that loads into cellular no problem. I have reloaded app, restarted camera, modem and iPhone. At Wits end not knowing if problems with camera, app or iPhone IOS?
The app settings are not working. When I click on any of the line items in settings, nothing opens. I need to reconfigure my wifi settings and I cannot open it. I’ve tried accessing the settings on 3 different devices, and the settings will not open on any of them. Camera is useless now. Worst app software I’ve ever encountered. One issue after another. Complete crap since day one.
CloudEdge won’t stay logged in keeps saying session expired I shouldn’t have to keep logging in is there a fix
The cloud edge is not recording my videos it’s only taking pictures
I purchased the services for cloud edge but it’s not recording on my cameras
Forgot password . Cannot reset as will not send me 4 digit verification code. So cannot use cameras . Please advise.
I have the doorbell. This is connected properly but the chime doesn’t work.
I brought the camera last month. It is good, however starting from this week, I using the CloudEdge app to view in my office, but the apps is unable to control the camera movement. I don’t know how to solve it. I tried to restart the camera and update the apps to the most update version but not work.
Please help.
It is only taking a photo when motion is detected. How do I set it to record video?
No longer gives me warning when someone comes into the camera’s field of view
I keep getting logged out of the app. I run iOS 15.5. I have XTU doorbell cam. It is useless as I keep missing people at the door as app always logs out after some inactivity.
Works just fine except my phone does NOT make a sound like a doorbell 90% of the time. In other words, I don’t know when anyone is at the front door!
When I get video alerts most times I cannot open the most current video.
Can’t connect app to iPhone photos
Constantly receive a repetitive old alarm, how do I delete it?
Cloudedge crashes every night but nothing else does. I have to restart app to get camera working for security
My intercom on cloudedge device, want work. It keeps asking for” Authorization required” how can I fix this
CloudEdge always crashes. After one or two day Cloudedge notice “Equipment offline”. Switching the camera on/off repared this error and everything o.k. Wifi signal 50% – 60%. But long distance from router. After one or two the same – no possible to connect.
Vikino
Hi
I have recenly moved to another place. Before that my cameras were working fine.
Now, when I try to install the cameras again I get the message – “The signal of current place is low, it’s not fit for installation! even though the camera is in the same room as my wifi router
I have no problem with wifi connection on other gadgets in my house.
Do you have a solution for this problem?
No video available. This is a recent problem. Used to work wonderfully. Has been updated. What can I do to fix this?
I’m having same issues
Unable to talk to person at door
I keep getting logged out so I’m not getting alerts because I’m getting logged out.
Hi I can see a picture but when i try to play the video, I get the message video play failed, so it appears its recording it just not playing it back ..
Can’t get my intercom to work .it says I need permission
Go to the app setting in you phone settings and go to cloud app and give permission for the intercom
Do I half to pay to use the Cloud?
Will not connect to WIFI
This happened to me and I had to master reset the cameras then set them back up
I had to replace my phone. I am remote from the camera. How do I reconnect to the camera using a new phone?
Download the app and login with your email and password
Video playback failed error messages. App reinstalled & camera reset. Please advise
This application has a real problem after long time of use. I try again to declare my camera, cameleon camera. Everything works great in declaration until the point WiFi signal strength. Even if I’m close to rooter it is written that the signal of current place is low. More than this if I skip this step, alarm on motion detection works and the camera send a picture but I can’t connect the video to see camera. WHY?
I forgot my password and it’s saying its going to resend to my email but it never does
since update my motion pictures are have a white glare can’t see anything. Live is fine
I’m getting the same problem since I done the latest update
We have 2 cloudedge camera. We have tried the reset button. We have switched out battery. We checked to make sure the antenna was not loose. One of the camera work and one doesn’t. Any idea for us.
CloudEdge Session has started expiring and I have to login every time I open the app
I cannot share device on the app itself. I dont know whats wrong with the app because everytime i try to scan my QR code it said User not found.
It keep reporting someone demolished
Hi i am not able to join my family account. When we r using the qr code, it’s saying account not recognized
My intercom won’t work it keeps asking for authorisation
Can’t hear anyone when I answer the phone through the camera doorbell
Trying to change password and it keeps saying account doesn’t exist when I enter verification code
Loud edged doorbell won’t connect
Failed to open video is the error I keep getting any time I try to view the motion detection videos
Not getting alert motion messages on a new camera. This happens on 2 new and different cameras(KATTCAM floodlight camera). I though this was the camera, but seems to be an app issue. My older (previously installed KATTCAM floodlight cameras do get the alert motion messages. DOn’t know what is going on. It does record the video, just no alert notifications on the new camera. Just on the old camera. Old and new are same model.
Please advise a fix for this. The version being used is 5.0.4.20210122
This works on the old camera but not the new camera. Don’t understand why.
“no video available” message
I keep getting a “no devices found in your cloudedge account” when I try to connect it to my Google Home. It logs in fine but then claims that there is no camera added. Anyone knows a fix for this? I
I keep getting a “no devices found in your cloudedge account” when I try to connect it to my Google Home. It logs in fine but then claims that there is no camera added. Anyone knows a fix for this? I’m probably just being stupid. Thx guys. 😀
My cloudedge will not load videos, and today the motion detection stop working, the only way I can get it back up and running is to do a force stop and clean the cache memory for the app. I have to do this every other day.
When you review the history of the video, under the Alert button, you are suppose to get videos. On this new camera, it says Failed, no messages alerts. Meanwhile there are messages with other cameras that use the same app. I had returned a similar camera that uses the same app, thinking something wrong with the camera, but this camera does the same thing. So it has to be the app. You get the video recordings but no alert motions detection videos under the Alert buttons.
Can’t get videos just pictures on coauthor cctv
Can’t record video from crv units just takes pictures
Hi when I click on the motion detection history on cloudedge appit takes me to the FIRST recording of the day instead of the one that it has just recorded which makes it a bit annoying having to search for the video recording that just happened, otherwise the doorbell is very good, thank you.
Motion detection not alarming or notifying
Can’t access settings. Not working at all. Beyond power
It keeps telling me
”Find a new version, please upgrade the firmware to the latest version for use.”
I have checked and checked for newer updates that I already have the latest one so why does it give me this message?
Please advise
Thank you.
Sherry
Why does the CloudEdge keep saying session expired as soon as I log in
I no longer have the “sound” tile to select to turn off recording audio. What happened to it? I do not want sound recorded.
Outside camera does not load. Power’s on and it’s fully charged. App doesn’t need updating. Click on app and let it load and just a black screen with a play button pops up. Hit the play button and goes back to loading and repeat.
CloudEdge works for me on IOS 13. I bought an iPad Pro with IOS 14 and downloaded the latest version of CloudEdge from the App Store. When I try to log in to IOS 14 iPad, the screen is distorted. There is a large banner that says “Glad to meet you!” which covers the login Account / Password fields. The screens to log in using Facebook or Apple are off to the right side of the screen. The only functional button is the “Remember password” button.
Thanks for your work in updating CloudEdge for IOS 14.
My cloud edge camera will not record. It says recording failed.
Stopped giving Push notifications to my phone all of a sudden. No settings were changed.
My cloud edge quits recording has no wifi signal only at night. My other clouded works fine what is up with that
Same here.. the other one works
My CloudEdge won’t play back
Cloud edge
How do I get instant alerts on my phone
Every time I login, within seconds it says my session expired and to click ok and login again
Mine does that too. I suppose if it didn’t do that then the battery would get used up quicker.
I cannot get a live feed After setup and logged. Do not see a live feed camera either.
I could see the live picture but I can’t play the recorded video. It says card not detected ?
When I want to play a recorded video it says da not detected I just bought this camera 2month ago ?
I could see the live video but I can’t play the ones that are recorded ..
Camera went flat, so charging it but red and blue light come on, but just a black screen,, what’s wrong with it please
after firmware update camera is not working any more. The red light stays on and pushing the reset button doesn’t do anything. I’ve tried deleting and reloading the app as well as powering up and down and resetting the camera several times. I’m using Apple iPhone 10XR with iOS 15.3.1. Thank you!
Forgot my password not working
No battery charging indicator in CloudEdge app
I want to change password ,But when I send to cloudedge for pass code there is nothing
When I try to play back video from one of the cameras (I have 2) I get the message No Video Available. Was working fine until this message appeared. I can view the image, it tries to play the file but then the error message comes up. Thoughts?
hi i have a problem with my cloud edge camera,woiuld be ever so grate full if you could advise accordingly to soulition my problem,my camera is a battery operated version ,running on a 2.5gz internett,ive never had issues with it untill now,its around 2 years old.when i took it up from the garden to charge,i press the reset button but no light now shows from it atall,ive used a mobile phonr key to reset it ,,but still nothing i judt hear a sound,not the boogie sound ,when qr code reading ,but the other sound ,please help me
Password reset code not sent, requested 5 times!
P-650 camera went from a solid red light to a solid blue light while charging, camera won’t turn on.
P-650 camera went from a solid red light to a solid blue light, camera won’t turn on.
P 650 , SN 062590056 will not turn on, when charging the red light stays solid, is this correct?
When I try to stream live video the camera opens and then has a “play” button in the center of the screen. When pressed it just reloads the camera without live video feed. I deleted the App and reinstalled and have reset the camera multiple times. Any help would be appreciated.
CloudEdge app won’t even open for me now. Problems started yesterday. I charged my camera, hooked it back up and when going into the app, it kept saying the camera was offline//wouldn’t connect. So I tried multiple times to restart the camera by defaulting to factory settings – but it still wouldn’t connect via the cloudedge app. Now this morning, I cannot even open the app. Who else is having problems ?
The videos on my cloud edge won’t play. Do I need to have a sd card or do I need to pay for something in order to see the video play back?
My cloud edge camera does not turned on even after being charged for 3 hours.
The camera was loaded with an adapter card. It vanished. A second one was inserted, upon inspection today, it is also missing. What is happening? Please help thank you.
HI I have a ieGeek S02 new every thing is on but intercom does not work (and the speaker is switched on) can you help many thanks Keith. Other functions are ok.
X. Have four battery cameras they used to do videos of Prior days they all at once quit doing videos
Failed to open video
Mine too I can never see the videos makes no sense
when i check an alert video playback it will now not allow me to zoom in anymore
Can’t connect CloudEdge to Google Home
My cloud edge isnt showing me my live view anymore and messages isn’t loading anymore from previous instances captured
Tell me how to get cloudedge to ring on my mobile please?
I paid for a cloud subscription but haven’t been given an activation code. How do I get this?
My cloud camara app turns off after 1 or2 hours on my tlc 20 xe phone
CloudEdge camera offline but still receiving motion alerts
notifications works they come without sound. please help. incoming silent notifications are useless. The notification settings in my smartphone are all on. Thank you so much
notifications come without sound
Cloudedge camera will not connect to wifi. It has been working for several years, now will not connect.
My camera no longer records at night? What happened?
Camera takes pictures but video doesn’t work
Will not let me make an account
Cloud edge poor network connection try every think on here still not working
Since yesterday the App stopped working because of “Poor network, check network”. I’m sitting near my router !!
Hi, problem with Cloudedge, it says problems with Internet connection, tested with several devices, reinstalled the app, and tried also to create new account. Always same problems, it says impossible to connect to Internet.
I installed a new version of CloudEdge – App version 4.0.7 and now my connection to cameras has become very slow and useless. Also the range has been reduced to almost zero 🙁
Anyone with the same problem?
Does cloudedge have a website where to get in contact with support – I have not been able to find anything and not sure if there is a website at all.
My cloudedge is not working, says check Internet but that’s working fine, I logged out now cannot log in
It says Poor Network and will not load.
Cloudedge app keeps saying poor network connection. Even though all my other apps are working
CloudEdge was not working on my phone. So I deleted the app.
Installed it again through play store, again was not working keeps saying no network connection. Even thou there is connection, could you pls let me know
is cloudedge app down
The app no longer loads cameras. Unable to connect on all devices and accounts. Reinstalling doesn’t help either
Same issue here! We stopped getting notifications as well. Did you find a solution?
App not working cam still detects but says poor connection unable to view
CloudEdge won’t come on app
App says “Failed to open video” when I try to look at history. There is a SD CARD in it.
Installed the app on android phone. But can’t sign up. Entered my email, but can’t go beyond that – as if it’s not accepting the email. I tried different email, doesnt work.
Any help would be much appreciated. Thank you
Can’t register for account. Just purchased new camera, needed urgently, downloaded app, selected region, inputed email, next button is greyed out. Tried various emails, add re installing app, nothing works, very unhappy!
Error message: The resident message has been turned off. Meaning? Fix? Thanks.
App worked for one day, and now will not connect to camera. But has pushed out two notifications . it says device is offline. However the Blue light is ON, so it’s connected.
Any help would be great.
Cloudedge says for every image, when you click to play the video it says ‘unable to view video’. Camera detects motion, takes an image but unable to view videos.
Can I buy another plug in ringer as I can’t hear it when it rings and it has stopped ringing on my phone but don’t know why..help
We can’t get the battery to charge. We have had this for about 18 months. It has always been a little fussy in charging, but has charged. We are down to 3% now and can’t get it to charge at all.
Motion sensing pics not visible or blank
cant share my husbands cloud edge app to my new phone ( was previously shared to my previous phone perfectly) keeps saying account number incorrect but it isnt!
My cloud edge does not alert with sound notification so useless if aleeping
The camera captures the motion but when trying to play it says “video failed to open”
Can 2 devices be connected to the CloudEdge door bell so both devices get notifications and view at the same time? At the moment if you log in, it logs out the current device
Not able to reset password. multiple tries to get this done.
Password not working on a new device, even though I know what my password is. Password reset emails were not being sent. Has anyone experience this?
Can’t enter a correct password
“find a new version please upgrade the firmware to the latest version for use” comes up when i try to view live and when i click ok nothing happens. I have downloaded the latest version
Starring to have glitches after working for a month … Error message recently all of a sudden “Failed to open video.” I can still view live. I can still view pic taken. Just one for today but I believe should be more.
One of my cameras does not detect motion all the time. It does sometimes but often there is no detection even when a car drives in. My other cloudedge cameras do detect motion at these times.
Play back error. Play back always plays back one hour previous to the timeframe scrolled to. Cannot review anything one hour prior to current time.
Used to work fine and I haven’t changed anything.
Is there any way to extend the time of the recording sessions? It’s only recording the first part of the session and not recording the full session after the doorbell has been pressed. Ideally it would be good to record the full session until the red phone button is pressed in the cloudedge app.
Real time of cam is not the same of local internet
I have the new upgrade version but device says I have’nt and won’t let me see my live camera even if I press ok or cancel
I have 2 cloudedge cameras and both say that they are in areas of low wifi, when they aren’t.
How do I make it so I can have multiple users watching the cameras without the other users being logged off
Cant update my password. Lost the phone it was on and need to get it functional on new phone
Fully charged but won’t turn on
Live streaming is ok but Videos won’t open
Videos won’t open establishing an encrypted connection does not complete
Me too! Did you get an outcome to solve this?
My camera does not connect to my internet
When motion detection alarms No vidio recording
Cloudedge won’t accept my country? (Denmark)
Cloudedge wrote China and this can’t be confirmed to.
In my account Denmark is my country
One of the cameras won’t charge. I use the same cord on every camera but one won’t charge.
Motion detection keeps turning off
Trying to connect my doorbell and it keeps saying no device found
I stopped receiving Motion notifications on my iphone when the app was updated. I shut down both cameras, restarted them, and went through the process of entering camera data. The motion detection alert then worked for a few hours but then stopped. Please provide information about how this problem can be resolved permanently.
The sound for notifications isn’t working since I got a new phone. Do you think restarting it would help?
Every few minutes alarm on app says someone demolished what does this mean. Also alarm siren when button pressed how do I turn this off
Not receiving Motion Notifications on iphone after app update
new cam will not register
SD card not recognized after update.
the app not recording any history alarms sound when motion detected but no video or event is recorded
The camera failed to open the videos. And I need to open the recording someone scratch my car.
Why release a major update without providing an explanation or guide about the new features. For example, What does unallocated device mean? What does undistributed mean? Please clarify the new features- especially for those of us who have been using CloudEdge for a long time! Thank You.
Session keeps timing out so have to log back on
I am using an iPhone.
After downloading the update I cannot delete alerts and the camera is active and not going to standby. There are no instructions for the update.
App will not you sign up wether on wifi or normal data planon phone
Hi I have accidentally deleted some photos on cloudedge on my android phone can you tell me how to get them back in cloud edge thanks charlie
Device Name 059953331, Device Version 3.1.2.20200324
In recording management, my SD card is recognised, but in event recording I get a flag, SD card Not Detected. I have set motion Detection on but the app only shows stills not video. I receive notifications and the video works when the doorbell is pressed. This only seems to be a problem after the last update.
This is exactly my problem. Unacceptable.
The app keeps asking to log in. I log in as normal and as soon as the screen is touched it asks me to log in again,
Cloudedge my doorbell doesn’t ring only when I open the app does this happen maybe two hours later Samsung S20 latest software Victor doorbell it’s an issue with the Samsung phone and the app motion detection works as it’s should only started being a problem when phones software updated done all the normal fixes nothing works.
Undistributed Device? Both units were working fine for 6 months, now this. Did reboots without success.
CloudEdge camera works on IPad but stopped working on phone, says doesn’t recognize account/password. Both are correctly entered on both devices. Tried uninstalling and reinstalling on phone, and tried restarting phone.
Since upgrade I cannot enlarge images and activating sensor when non movement
Trying to set up Cloudedge for Etsrow Bell J6 camera and it says poor internet, which is wrong. I’m right beside the router and everything else is working on it. According to reviews in play store, the newest update F’d the whole thing and no one bothered to fix it. THANKS MING! RETURNING THIS JUNK AS SHOULD EVERYONE ELSE.
Why doesn’t it capture motion at night
Can’t get Cloudedge app on Google home to link. It states no devices were found in cloudedge but I have the app with my doorbell. Please help
Motion detection is not working
Wide screen or enlarge no longer works. Any suggestions?
iPad 7th gen CloudEdge version 3.2.1.20200708. Use CloudEdge with Zummall camera. Have used successfully for 12 months. All functions work except enlarge image. Was good until latest update.
Won’t let me download cloudedge app
changing to new wifi the camera won’t read the q-code
This app/doorbell is only good for a history as camera. Doorbell does not work at all, unless I have my app open and am looking at it, and am ok when no ringing or audible notification to the doorbell. I gave up on the plug in chime. But even if I could get the motion sensor notification sound to be a door bell, I would be happy. However, no matter what I set the sound to be for EVERY ALERT, it uses the system default.
Will not allow me to open recording events to set up recording
Our cameras –
ieGeek 360° Wireless PTZ Security Camera Outdoor
Bought from Amazon on 2/9/21
I have sent this to iGeek Support, but realised that perhaps I should have sent it to you, because it might be the app and not the cameras.
The cameras have worked perfectly ever since we bought them on 2/9/21 but after we updated the app (when the prompt appeared yesterday) we can no longer see history in the CloudEdge app. We have it on two iPhones, and two iPads. All are now on OS15.1. Until now, we have always reviewed the history every morning because we watch the wildlife in the garden. This morning, none of our devices load history and alerts.
Everything else works, we can connect, pan and tilt. We get the alerts if someone moves near them. It’s only the history, and nothing has changed. The settings show that we have around 51GB of 58GB space remaining on the memory chips.
I am on +44 7870******
How do you manage notifications, when I got into app settings there are about 6 different notificiation settings – but most have the same name so don’t know how to distinguish.
Currently my phone doesn’t ring when someone presses the door bell, so the system is no use to me. Seems like I should buy a different product.
Yes! I agree. Basically useless!
This is a very bad system. There is no response on questions or assistance for solutions.
exactly! nobody answers, there is so much wrong with the app
It won’t let me sign in
No live feed but picks up motion screenshot in the album.
The motion detection not working sometime it work but only for a short time
Downloaded software but does not allow me to register so I cannot use this software
Same here got camera I cannot use
Cloud edge not showing live video.
Only motion detect alert is coming
Not accepting a long charging time ,showing only two bars. Not lasting when in operation ,not as good as my second one in working operation
Cannot upgrade cloudedge version even though I already downloaded through the app. Still have the 1.3.1 version for my backyard camera and the 2.3.0 version for my front camera both controled by the same app. Please help
i asked the same question, nobody answers this app is worthless.
Won’t connect to phone-wifi. Did before charging, now won’t?
Not receiving alarm sound notifications
The app is notifying me to update the firmware on my cameras but when I try to update them, nothing happens. There is no progression on the download bar. My cameras are useless unless I can get the firmware updated.
App says upgrade firmware. Gets to download screen but never downloads or installs updated firmware
Also ‘poor connection’ error (nothing wrong with network)
No video on app (Android) but gives notifications of allerts and takes (and shows) pictures (not video)
Notifications aren’t working! Not for motion detection or any other
The cloudedge app won’t allow me to open the screenshots that it takes when there is movement. When I press on an event it comes up as just a black screen.
Hi have same problem did u find a solution if u did and can share it thanks
My camera has worked fine for the two months that I’ve had it and now all of a sudden when I go to look at the snapshots it takes when it detects movement I can see the small picture the thumbnail but when I click on it to see the full size picture the screen is just blank it wasn’t doing this prior to the latest updates
The cloudedge app won’t allow me to open the screenshot that it takes when there’s movement when I press on thumbnail all I get is a black screen
app will not install doorbell reads QR code says connecting but fails after 40 seconds
Why my camara won’t charge to a 100%?
Since the new september 2nd update. Nothen works
My CloudEdge camera will not recharge
My camera will not recharge
Unable to change alert area since latest update
iPad Mini 4, iOS 14.7.1 CloudEdge reopens with only left half of its display. Cannot see right side of display. Reboot ineffective. Reinstall works until app closed and restarted. 20210908 14:48EST
It continues to have us log in. Can’t even look at the camera or recorded pictures because it continues to have us log in. Very frustrating.
Cloud edge motion detection won’t detect movement it works for a little while then stopd
How the heck do you update the software on this app? It tells me I need to but I can’t. I’ve uninstalled it and added it again and nothing
Hi i am not getting the app on my new android phone it keep saying the app is not compatible.
I really don’t understand why.
Hi. New iPad running 14.7.1 won’t load account set up page correctly. I cannot seem to add a pic here but it shows login screen but appears to be zoomed in too much as if screen needs turning 90 degrees?
The customer service dept. does not respond when I email them with technical issues
Cloud edge says’ poor network connection. ‘ All other apps are working. Cloud edge working on other devices – but not new phone
The cameras at night look so cloudy you can’t tell what you’re seeing. I cleaned the lens with just a soft cloth and they look great in daylight.
the system alwayse shut down and keeps asking for login again and again. It says your loging is expired . Meanwhile there is no alarm or notification. I bought four of your camera.
i charged my camera as usual and it says device not found I tried everything for 2 days i have no security now
how update app?
I have changed my router and now cloud edge won’t work. I’ve tried uninstalling my cameras but cannot reinstall them (presumably because they re still tuned into the old network and password). I’ve reset the cameras to factory settings but still cannot connect them to the system. Help please!
Picks the postman up leaving but Not arriving?
I keep getting a message in my cloudedge app saying I should update the app, but I cannot find anywhere in the app to update it. How do I update this app?
Says no sd card. Tried taking it out and in.wont play videos on one cam
My camera only picks up the caller leaving
Need new update
Cloud edge asking for account name to start up new security cameras…what should I insert for account
Can I connect cameras on 2 different wifis to one device or do I need 2 different devises?
Do leave camera on while charging or shut off
I have 3 tablet I’ve tried and after loading the update on cloudedge they will run for a while then stop. Then when I push the play sometimes it will run and most of the time I have to back up to
the start up of the program and Wi-Fi as I check it is excellent. So I had better performance
before upgrading and it won’t let go back to old version. Also it won’t work with Alexa or echo.
It comes up with update softwear how do I do it
How do I get the App back on my phone and upgrade?
How do I update to the newest version of the app
can’t login
What is a VALID ACCOUNT. I’ve tried everything and it always tells me to enter a valid account.
charging the battery took almost 2 days
The zoom feature does not work on either my smartphone or my pc
I get “poor network” message when opening cloudedge
I get a message that says “Video not available” when I click on an alert message.
Did you get this issue solved?
CloudEdge will not send alert messagea to my phone. Will not detect movement even though it is set to decet motion.
does not recognize sd memory card
My doorbell won’t charge and is making like I guess you can call it a beeping noise!
Cloud edge not recording between 8pm and 9 am
Same here even though time is set for 24 hours
CloudEdge does not recognize my email or password. Tried different email does not recognize any or Facebook , nothing. Have deleted app and will trow away product when I get back home.WORTHLESS DEVICE, TROUBLESOME. TIME TO GET RING, ALlWAYS WORKS AND NO PROBLEMS OR ISSUES. CLOUDEDGE IS JUNK
Help me Please,
I have 2 Digoo DG-OTK cameras that were working well for a over year or more, until recently they both quit loading at all. When I try to open either camera i get error “Conection lost” after loading is about 33% complete. App works for motion detection and i get motion detection pictures from camera but i cant see live stream or control (PTZ, sound, intercom, etc functions) the camera.
I have deleted and re-installed the cameras but it still fails to connect to the camera video live stream or camera control functions.
What can I do to get the cameras to be functional again?
Has this been resolved as I have exactly the same problem.
Motion dector not working correctly. Camera does not shut off.
Camera continues to record motion dectetor does not seem to work.
Won’t open on my iPad just closes again help
Whenever our camera takes a picture when motion is detected, when we go to look at the photo, the photo is black. The video feed works perfectly fine. It is just when it takes a photo when motion is detected that it turns black. Any idea how to fix it?
I m having this issue too. Would love a solution if anyone has one
I no longer have thumbnails when I get an alarm, I can see the video clip is recorded, but the thumbnail still picture isn’t there, it is a grey play button. I have deleted all the storage and cleared cache….still no thumbnails
The app is wanting me to log in and I do not remember my password now. I clicked on forgot password and it gave a code and when I put the code in it is asking me for my password and I do not remember it. That is why I clicked on forgot password. Can you please help. I cannot find a phone number anywhere to contact anyone either.
Thanks
I can’t download version 3.2.5.20210330 on my android phone. It drained my battery waiting for the download
There are a lot of problems. One does not record on the card and the other does not detect motion unless you move or touch the camera and even after updating, the message of update comes again and again. Please Solve that issue as soon as possible possible
July 5 2021 CloudEdge update downloads but does not remain, reverts back to previous version. iOS 14.6. Reboot does not resolve, made multiple attempts.
I have the same problem. Using a zumimall gx1s camera. Why doesn’t the update stick? I’ve updated each of my cameras at least 3 times but the update alert keeps popping up in CloudEdge and my cameras are reporting the old version. Please help. Does anyone help on this site?
did you get this resolved ? how do you do the updates?
cloud edge will not update the version upgrade
Mine is doing the same thing. Everything seems to be working fine but it says it needs to update the firmware. But it won’t download the update.
Keeps signing out
Hello. I just got a security camera from Google. Instructions say to download cloudedge app but when I googled so many showed up and they ALL say cloudedge. I don’t know if they’re all the same, (they don’t look the same) do you know anything about what I’m saying?
Good morning, my camera is gone in the app, I shared it with my family, they still have access.
How can I get it back in the app, I am 2000 miles away from the camera….
Thank you very much.
4 devices installed correctly, worked for 1 day and then cloudedge app has lost all configuration and cameras now won’t reconnect and receive error ‘poor network’ despite being less that 1m from router.
This renders security system pointless.
App and camera were working fine tonight then it just stopped stating poor network connection, tried on various devices and Internet connections, removing and re installing the app, unable to even sign into the app now, states poor connection,
The email notification on my smartphone (android) is only one ping the same as all emails. Is there a way to allow, when someone rings the camera doorbell/motion detector, to distinguish the cloudedge notification from the regular emails?
alarm messages alert( red dot) will not close – deleted all my alarm messages and refomat my sd cards- the red dot stays there on my 2 cameras- thanks ying
What is the maximum amount of cameras that can be used on this app.?
Cannot view camera when traveling
Hello,
after lastest update on app i have problem with loading. When try to open my camera i get error “Conection lost”. App works for motion detection and i get pictures from camera but i cant see live stream.
I downloaded the software for the camera but when I tried to sign up for an account, The next button doesn’t respond so I I am not finish signing up for an account. So basically it’s a waste of time. I will try rebooting my iPhone XR.
I have cloud edge tied into the network with two Conico security cameras. Every time I open the app it wants me to upgrade the version. Works fine until I try to view camera then it wants me to upload the new version AGAIN.
connection failed all the time since 2021 update now have 4 totally useless cameras
App not working says poor network
Hi, just wondering if you resolved this as mine also has this problem. Thanks.
Cloudedge keeps saying connection lost in the Ap after installing both by barcode or manual input, notifications are sent and blue light is on. When connecting the install goes perfect but cant access in the ap after install. All cameras not working except the doorbell (it works fine)
I have reinstalled cloud edge. Removed the wifi extender and tried again, still the doorbell cam works but none of the others. tried installing over and over and deleted them over and over. Same thing, no connection in the ap.
Tried everything, the manual says contact customer service, I have not heard back from them. Do I need to delete my account then start over? There are warnings against this. All these cams that just stopped being able to be accessed in the ap are the nanny cam pan tilt zoom ,I love these and rely on them. please help.
David
I am missing People ringing My Video Doorbell Because the Cloudedge App Does Not Wake Up My Iphone I do not get Any Notifications un less I wake Up and Unlock My Phone?
What is Wrong
Unable to reset the clock to the correct time zone…!!
cannot log in to my account
Hello, The settings page is missing options to set up my doorbell. Like bell sounds and recordings.
When I click on items in the settings menu, it says “Failed”
Cloud edge app is saying system error. How do I fix this?
CloudEdge keeps logging me out after a few hours with the message “session time out”
This issue makes the App completely unreliable.
Please help.
I have the same problem, and the camera does not function or send notifications when your session has timed out. What the hell is the security camera good fourth it won’t send you notifications. You literally have to check your phone every 30/60 minutes. To keep session active. It’s a joke I’m getting another camera. Blink outdoor !
My video doorbell keeps disconnecting from my notifications using a Galaxy S10e. Using the cloudedge app
When someone presses the doorbell my handset does not ring. I only get motion detection notifications on my handset. If I open the app it then starts to ring
Me Also What is The Issue and How Do We Resolve it
follow up to “i’m having the same problem”… i updated my iPhone to 14.6 and the doorbell is notifying me when the app is running in the background… guess i can live with that…
i’m having the same problem (i think since the iPhone update to OS 14.5.1 – 14.6 is available now, i’ll update and see if it make a difference)…
The cloud edge won’t let me sign up I tried numerous times then it will get to the terms and won’t let me go any further and it said it has to be empty or something I need to get my camera set up and it won’t let me
I tested my camera and couldn’t get it to alert me that someone (myself) was in my backyard. I moved around and went near and far. The camera was supposed to be on according to the time that I set from9 pm to 6 am. I went out after 9 to test it. I didn’t hear anything on my phone to let me know someone was out there. I could see me on my phone because I was checking to see if it saw me. I need to have my phone get my attention when there is anyone back there.
I’ve noticed the same problem, apparently the camera only functions when application is active, application only stays active for a certain period of time and then you’ll see a notice your session has expired and you need to re-sign in and start application again. It’s a pain in the you know what. When the application is active it works perfectly, but if the session has expired it doesn’t do a thing. Obvious software issues
I’m having this same issue. Did you figure out the problem? Mine used to detect everything and now it detects NOTHING!
Hi had my iPhone and my iPad loading no problem but now as soon as I go on one the other asks me to sign in again when I do that the other one goes off line
Can you help
It will only support one device at a time
Cloudedge App not sending alerts to phone from wifi security camera
Same problem here. It doesn’t seem to send video alerts to my device and when I check application it says your session has timed out. So apparently it only works if you check it constantly.
How can I enable and disable the camera completely?
Have fully charged cloud edge it works indoor but when we put it up outside it does not work
When I double tap on device picture in Live mode it does not enlarge the picture. how can I get that to function.
What is the difference between HD/SD on the device screen. Which choice is recommended?
HD. High definition/SD Standard definition. I go with HD
Cloud edge says’ poor network connection. ‘ All other apps are working.
Hi, did you get this resolved? I have the same problem, thanks.
DITTO! Same issue for me
Cloud Edge does not open after update
How can I make my battery last longer than 4 weeks on my CloudEdge door camera please
Cloud edge” networks connection poor ” for all systems
Sound quality on phone reduced for other apps