NZeTA not loading: Issues with NZeTA

NZeTA does not load or only very slowly despite internet connection? Then find out here what you can do if NZeTA cannot be loaded.

It can be quite annoying when an app from the App Store cannot be loaded and thus updated. The download or update is started, but only a fraction of the app is loaded after hours.
Or an app like NZeTA cannot be installed because the download does not start even though you are connected to the internet.

By the way, other problems and errors can occur which you can find in the overview of all NZeTA problems find.

NZeTA not loading

You want to download or update NZeTA and it takes forever for the download to start or for the app to be completely downloaded because it just won’t load. Many then desperately try to restart the download of NZeTA, but this does not lead to any useful result either.

The next attempt by many will be to check the internet connection. But the WLAN shows full reception and it still doesn’t work or works very slowly.

NZeTA loads very slowly

If NZeTA is downloading very slowly, it could also be due to the size of the app itself. The progress bar gives you a slow download, but this may only appear because of the size of the app. In the event of an update, you can check in the respective app store how big the installation file is and see whether it may load for so long due to its size.

NZeTA Update does not start

Whether you want to update NZeTA or download it again. If one doesn’t work, you probably have the same problems with the other thing and should look for the same solutions.

We have therefore put together a few possible solutions so that you can download the NZeTA app without any problems.

In order for the NZeTA download to work:

We hope that the following solutions help so that you can load NZeTA and the download doesn’t take forever. If you know of other possible solutions, we look forward to receiving a message from you at the end of this article.

  1. Check internet connection
    The reasons why NZeTA cannot be loaded cannot be more different. In most cases it is due to your own internet connection. It is quite possible that your device is in a WiFi network, but it still does not work, so you should try to access a website on the Internet using your browser. If this works fine, then it’s not your smartphone or tablet. If you try to download the app via the mobile network (which is not recommended because of the data consumption), then you should check how stable the mobile connection is. Perhaps your data volume has also been used up and is therefore only available slowly.It can also happen that a download from the mobile network is not possible due to your settings.
    In this case you should check the settings for mobile data on your device.
  2. Restart smartphone or tablet
    Often there are problems with the App Store after updating the Android or iOS operating system. After the system has been updated, it may well happen that the connection with the login data for the respective store no longer works securely. In this case you should restart your smartphone or tablet, which will reload all settings and functions and, if necessary, re-establish connections to the App Store.
  3. Check server status
    If a restart and a working internet connection did not solve the problem and NZeTA still loads slowly or not at all, then it could also be on the servers of the iTunes Store for iOS or for Android on the servers of the Google Play Store lie. It shouldn’t be due to the servers of the developer Ministry of Business Innovation and Employment, as the app is on the App Store servers, in rare cases these can be overloaded or malfunctions occur due to maintenance work.
    check Apple server status
    check Google server status
  4. For Android: Empty the cache and delete the data in the Play Store
    This will restart the app completely and problems may be resolved.

    1. Open the “ Settings ” app on the device.
    2. Tap Apps & Notifications then click View all apps .
    3. Scroll down and tap Google Play Store.
    4. Tap Memory Empty cache .
    5. Then tap on Clear data .
    6. Open the Play Store again and try the download again.

So, we hope the tips and tricks were helpful and the NZeTA download works again quickly and without any problems.

By the way there may be other problems and errors that you may find in the overview of all NZeTA problems .

If you continue to have problems and NZeTA is still loading slowly, we look forward to hearing from you.

NZeTA Report a problem

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62 Comments
  1. Nzeta updating passport number is just impossible. Keep getting an error message to say try again later?

  2. Have been trying for three weeks to get past UNEXPECTED ERROR message, with no success. Have rechecked all of the system potential flaws. No obvious cause. Travel date to New Zealand is October 28. Do I need to use the online site and pay the premium?

  3. Reply
    Preethi Gopalakrishnan 08/30/2023 at 8:47 PM

    It is downloadable but I get a blank page when I try to open it. It is definitely not a connectivity issue. I am in the US with a home wifi.

  4. My NZeTA app won’t open and both my and my partners visas are on there. I printed a copy when it was working, will that be acceptable when I arrive

  5. Reply
    Patricia Rickaby 08/15/2023 at 11:51 AM

    When downloading comes up with error , numerous times.

  6. Installed and reinstalled app on iphone for the last few days, each time when I opened the app, its says “Experiencing network issues”

  7. Just bought a NzETA via the app.
    You have charged my account but not sent me any confirmation, the app just crashed when taking payment. I am stressed, I am travelling for work very soon. Can someone tell me you have my application please?

  8. Not works the internet landing page

  9. Cannot login. Website

  10. Hi, the app is saying there is an issue. Im not sure why this is happening to everyone

  11. We’re flying to NZ tomorrow and the app doesn’t work. How do I access the data.

  12. Reply
    Valerie Schuerlein 07/22/2023 at 10:48 AM

    Can’t load app properly I get an error page then asks me yo delete data, I’ve deleted the app and reloaded to no avail

  13. i have tried for 3 days to get into nzeta app. also tried restarting phone, reinstalling app, clearing chache etc.. please help

  14. Hello am travelling to New Zealand and I would have to apply the E-visa to enter NewZealand. I downloaded the app NZETA, however it does not work. I tried may times and few times I was able to get through and took a picture of myself and answered all the questions, once I put my email address it then gave me an error message. Could you please assist. Thank you so much in advance

  15. Reply
    Dieter Hinkelmann 07/06/2023 at 11:00 PM

    After flushing data, cache, reboot, install nzeta it still is crashing. I wanted to save some money then paying 22nz I just can’t make it work. Is there another app to use

  16. I have submitted my payment information but the app is now hung (iPhone).
    How do i avoid a double application if i apply online?

  17. “Unexpcted errors” are repeatedly reported since 2 days (!!) when nzeta is opened. What can I do?

  18. We try to take a photo and when that fails, the app also fails and we have to start all over again.

  19. It takes my photo, asks the questions, asks for email address and then when I hit continue it says there is an error and to retry. 15 times and counting

  20. My NZeTA won’t load, keeps coming up as unexpected errors please try later..been coming up like that for over a week.

  21. Reply
    William Thompson 05/21/2023 at 9:23 PM

    Having problems with app, it says there is network issues so I cannot see my current state.

  22. My app won’t open, it says there is a technical fault.its the same with my wife too.

  23. I have tried for the last 3 days to start to register with the nzeta android mobile app – ‘ An unexpected error occurred please try again later’ – or ‘Experiencing Network Issues’ . Is there a current problem with the service?

  24. Unable to apply via app

  25. NZeTA opening page shows An unexpected error occurred, please try again later. However I have tried many times in different later period, it still remained the same message. Wonder how to fix it?

  26. App continues to say error, please try again later or network issue, however there is so network issue

  27. This app never works. It’s a piece of shit mate.

  28. An unexpected error. Please try again later.

  29. “An unexpected error occurred. Please try again later.” all the time

  30. Reply
    Isabelle de Laat Leuenberger 03/05/2023 at 3:13 AM

    Cannot use the app. It says “An unexpected error occurred. Please try again later.” Tried on two different phones. Both times same message.

  31. My husband and I are flying to NZ mid March.
    My NZeta was authorised but and Appears on the app, but my husband only shows the start screen. My name is Chloe Yamaki, my husband is Makoto Yamaki. I think that we have applied twice, assuming the first application had not been successful but now we can’t see either application. We really need to know if it has been authorised or not. Can you help sort out this anxious headache
    Please advise as soon as you can please.

  32. Have tried several times
    Get put on hold

  33. Reply
    Dhiren Joshipura 02/21/2023 at 2:14 PM

    NZeTA app repeatedly says “An unexpected error occurred. Please try again later.”

  34. Hello, as with all the comments on the page, I’ve been getting an “An unexpected error occurred. Please try again later.” error for the past two days

  35. For several days, when I try to open the app (iPhone), I get this message: “An unexpected error occurred. Please try again later.”

  36. NZeTa app from apple APP store does not load. “Unexpected error occurred. Try again later. I’ve been trying for days, and it does not work. How can this be fixed?

  37. Get recurring message “Sorry, an error occurred” for the past week.

  38. NZeTA continues to say unexpected error and to try again later. It has been saying that for days now

  39. The app keeps stating AN UNEXPECTED ERROR OCCURRED. PLEASE TRY AGAIN LATER. When can we expect the app to start working again?

  40. The app keeps stating AN UNEXPECTED ERROR OCCURRED. PLEASE TRY AGAIN LATER. When can we expect the app to start working again?

  41. I have been trying for several weeks to open your app on both my iPhone and my husband’s android phone. I only get the following message:
    An unexpected error occurred. Please try again later.
    Thank you.

  42. I was given an error message on the NZeTA app and when I go to settings the only option I have is to delete all data. It is locked now on this page.

  43. can’t download app on Google Play or App Store for some reason today

  44. Struggling to use this app, most times comes up with error when loading. If get through to scan passport, for me if scan recognise passport and then permanently state processing. For my wife get all through the process including questionnaire but confirm fails to get through to payment, if hit retry takes back to scan photo. Using an Android phone and latest app download

  45. ‘Systems error’ cannot get into app. Same with my husband. We both have Android phones.

  46. Ps the app was downloaded 2020. Could that be the problem

  47. Not just slow. Will not update period. Tried different say and times etc. Tha is for help

  48. I have updated my Visa application. The app will not show update. Help

  49. Nzeata app will not open

  50. Reply
    Michelle Heuszel 01/08/2023 at 8:00 PM

    says network error after trying for over one week. Reinstalled many times

  51. We completed the applications but can no longer connect, getting “unexpected error.” Will we need the app when we arrive?

    Thanks in advance.

  52. “An unexpected error occurred. Please try again later.”

    6 days and counting, wow,

  53. upon opening the app, it says ‘ An unexpected error occured. Please try again later’.

  54. I have been trying to use the NZeta app and also connect to your site on my computer for several days. The app continues to give me a error message (nothing specific). I have deleted and re-loaded it several times. I am on very high speed internet so that is not the problem. I am using iPhone 12.
    On my computer it allowed me to start the application but it will not accept my picture. I have taken several with my phone camera and computer camera. Everytime I get an error message.
    We are departing on January 3rd and arriving on the 5th so my time is getting limited.

    Please help. my US number is 248-895-3661

  55. App not loading.

    “Sorry, an error occurred” and “Experiencing network issues” is all I am receiving for the past 6 hours. FYI, completed the Australian ETA in 15 minutes for the spouse and I.

  56. its showing “an unexpected error occurred ”
    I have applied for the visa on the app and am waiting for an awnser

  57. Reply
    Cherish Anderson 11/29/2022 at 7:27 AM

    Tried to use the app but I wants to charge me and I’ve already paid online

  58. Incorrect last name in NZeTA application

  59. NZeTA app says “unexpected error occured Please try again later. Also, the website seems to be down. 1530 UST through at least 1600UST

  60. We have downloaded the app and it just gives us and unexpected error has occurred please try again later

  61. Reply
    Danica Emralino 10/15/2022 at 6:20 AM

    My card has been charged but it didnt show on nzeta status

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