TotalAV Problems & Troubleshooting – solutions

You have problems with the app TotalAV and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with TotalAV under iOS or Android devices.

The app TotalAV comes from the developer Protected.net Group Limited and is usually this responsible for fixing problems. But not all problems that occur with TotalAV are due to errors by the developer.

TotalAV problems & Troubleshoot

Now we come to the TotalAV problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other TotalAV problems or TotalAV Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common TotalAV issues

TotalAV Help

  • TotalAV Report content
  • TotalAV Contact developer
  • TotalAV account hacked – what to do?

These were the most common TotalAV problems we may have that may not be the only ones. Of course, the developer Protected.net Group Limited tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest TotalAV update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about TotalAV problems & Troubleshoot?

After updating the operating system or updating TotalAV, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

TotalAV Report a problem

Although you can contact the support of Protected.net Group Limited, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any TotalAV problems you are experiencing here at the end of the post, which means that other users or we can give you help.

TotalAV Report a problem

Similar problems with the app TotalAV:

Similar messages:

TotalAV Report problems here:

39 Comments
  1. So although I removed the TAV app, I still get renewal reminders on pop up nag screens. How can i stop them?

  2. Ended subscription and deleted TAV, however renewal eminers persist on nag screens. How to totally elimiate them?

  3. Reply
    Helene Labreche 08/28/2025 at 1:38 AM

    Is there a human being in this firm to fix my problem please? Can’t deal with robots

  4. Vpn user authentication error on anddroid

  5. Well i was going to say something but after looking at the time lapses and the great lack of replies from anyone im going to take a refund after believing the hype about this app.

  6. vpn not connected shows authentication error

  7. SAVAPI_STATUS:14 appears when I try to run a scan

  8. pc connection for Tav times out on safe browsing with error message authentication interrupted when connection attempted

  9. Reply
    Stefanie Vanderlaag 10/01/2023 at 5:58 PM

    I get a Hmmmm…can’t reach this page install.protected.net refused to connect.
    I tried turning off Defender security
    Recently changed ISP providers and this happened

  10. I changed from the Google homepage to Microsoft Edge. Since then, my Total V won’t work; it just spins round. – I would like to change my email as well.

  11. when clicking on total av page comes up error 12007 internet on

  12. can run Total av

  13. Reply
    Derek SIDNEY Swain 09/14/2023 at 12:12 AM

    no VPN address shown when opening VPN . has been purchased

  14. Reply
    Anita Miller Jackson 07/24/2023 at 1:26 PM

    I am having trouble with downloading Total AV programs. Harmful messages. I can’t login to its state that password is incorrect. It’s the same one I have been using.

  15. Reply
    terence michael troyer 07/06/2023 at 3:34 PM

    …even though im a paid customer im still getting popups that say i only have a couple of days left…ive got the receipt that says im paid up…but now i dont know whether i can use this program at ALL…you say one thing then change it…

  16. Recently I purchased totalav. I surprisedly realized, it is not compatible with Beckhoff industrial automation softwares. Please check their problems. it uses visual studio 2019, and many tcp ip protocols. It seems it blocking the installations, the CLSID object, some of the tcp ip ports and protocols. Please provide solution.

  17. YOU ARE STILL TAKING MONEY FROM MY ACCOUNT WHEN I DO NOT USE YOUR PROGRAME

  18. Reply
    Herschel Jackson 05/26/2023 at 11:22 PM

    My TotalAV called for a scan, scanned, and then proceeded to delete the entirety of my Firrefox data, including all bookmarks.

  19. Reply
    Spiro Sarantzouklis 05/16/2023 at 3:41 AM

    Hi there
    My Total AV real time protection keeps crashing on my desktop. I am constantly having to uninstall and reinstall. Could this be related to a virus, malware? I have tried most things within my capability.

  20. Rogue sites not loading. It says it is malfunctioning.

  21. not loading

  22. Total AV doesn’t work with iOS mac Catalina Error: SAVAPI_STATUS:14

  23. Getting message SAVAPI_STATUS:16

  24. Getting message SAVAPI-STATUS 14

  25. Reply
    Helen Mastropetrou 11/17/2022 at 5:15 PM

    Total AV doesn;t work!! It doesn’t recognise real time protection even i have already purchase it

  26. I ran TotalAV and deleted my photo library with about 11 years of photos. Is there any way to recover?

  27. TotalAV not loading malware protection on Mac Ventura. Does not recognize that full disk access has been enabled for TotalAV-5 Real Time Extension

  28. removed paid version of TAV from my computer. Still getting messages about renew, delete ads, etc.

  29. The app will not start due to error message that the its parameters not correct

  30. TotalAV will not start because the error message is that there is something wrong with the parameters

  31. TotalAV will not load my internet. Otherwise it function fine

  32. After re installing, worked for a few hours then froze with window saying, “completing set up” stuck on 0% can’t open it up, can’t get online, this is on my laptop windows 10

  33. total av is not starting a scan, it’s been on the “will start shortly” screen for an hour

  34. Please give me my £119 back as not required This is my third attempt

  35. Not initializing

  36. TOTALAV VPN – not safe to use.

    I bought the subscription service because I wanted a VPN (Virtual private network) to keep my computer safe. Whilst using the VPN I had some problems and the support team used a remote log on to my computer to try to fix it, however they screwed it up and left me unable to get ANY internet connection to anything. They refused to believe that it could be their fault and REFUSED to talk with me about the problem. I had to try to resolve it by and chat sessions using a different computer. Even then they told me that they needed to remote connect to my computer, which of course was impossible. They said this 3 times before telling me to get a local IT expert to “fix it”, which I did. IT cost me £130 for the fix, and the expert gave me written evidence that TOTALAV WAS to blame. Needless to say, TOTALAV have ignored all my complaints, and just reply with messages from either total idiots or uncaring staff.
    Do NOT use this software. The customer relations team are just ROBOTS.

  37. will not load

  38. can not load Totalav

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