TotalAV not loading: Issues with TotalAV

TotalAV does not load or only very slowly despite internet connection? Then find out here what you can do if TotalAV cannot be loaded.

It can be quite annoying when an app from the App Store cannot be loaded and thus updated. The download or update is started, but only a fraction of the app is loaded after hours.
Or an app like TotalAV cannot be installed because the download does not start even though you are connected to the internet.

By the way, other problems and errors can occur which you can find in the overview of all TotalAV problems find.

TotalAV not loading

You want to download or update TotalAV and it takes forever for the download to start or for the app to be completely downloaded because it just won’t load. Many then desperately try to restart the download of TotalAV, but this does not lead to any useful result either.

The next attempt by many will be to check the internet connection. But the WLAN shows full reception and it still doesn’t work or works very slowly.

TotalAV loads very slowly

If TotalAV is downloading very slowly, it could also be due to the size of the app itself. The progress bar gives you a slow download, but this may only appear because of the size of the app. In the event of an update, you can check in the respective app store how big the installation file is and see whether it may load for so long due to its size.

TotalAV Update does not start

Whether you want to update TotalAV or download it again. If one doesn’t work, you probably have the same problems with the other thing and should look for the same solutions.

We have therefore put together a few possible solutions so that you can download the TotalAV app without any problems.

In order for the TotalAV download to work:

We hope that the following solutions help so that you can load TotalAV and the download doesn’t take forever. If you know of other possible solutions, we look forward to receiving a message from you at the end of this article.

  1. Check internet connection
    The reasons why TotalAV cannot be loaded cannot be more different. In most cases it is due to your own internet connection. It is quite possible that your device is in a WiFi network, but it still does not work, so you should try to access a website on the Internet using your browser. If this works fine, then it’s not your smartphone or tablet. If you try to download the app via the mobile network (which is not recommended because of the data consumption), then you should check how stable the mobile connection is. Perhaps your data volume has also been used up and is therefore only available slowly.It can also happen that a download from the mobile network is not possible due to your settings.
    In this case you should check the settings for mobile data on your device.
  2. Restart smartphone or tablet
    Often there are problems with the App Store after updating the Android or iOS operating system. After the system has been updated, it may well happen that the connection with the login data for the respective store no longer works securely. In this case you should restart your smartphone or tablet, which will reload all settings and functions and, if necessary, re-establish connections to the App Store.
  3. Check server status
    If a restart and a working internet connection did not solve the problem and TotalAV still loads slowly or not at all, then it could also be on the servers of the iTunes Store for iOS or for Android on the servers of the Google Play Store lie. It shouldn’t be due to the servers of the developer Protected.net Group Limited, as the app is on the App Store servers, in rare cases these can be overloaded or malfunctions occur due to maintenance work.
    check Apple server status
    check Google server status
  4. For Android: Empty the cache and delete the data in the Play Store
    This will restart the app completely and problems may be resolved.

    1. Open the “ Settings ” app on the device.
    2. Tap Apps & Notifications then click View all apps .
    3. Scroll down and tap Google Play Store.
    4. Tap Memory Empty cache .
    5. Then tap on Clear data .
    6. Open the Play Store again and try the download again.

So, we hope the tips and tricks were helpful and the TotalAV download works again quickly and without any problems.

By the way there may be other problems and errors that you may find in the overview of all TotalAV problems .

If you continue to have problems and TotalAV is still loading slowly, we look forward to hearing from you.

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42 Comments
  1. Reply
    Jon Dell'Antonia 12/13/2025 at 3:25 PM

    Total AV sill not start

  2. I’ve just clicked the link to the dashboard and Outlook has detected it as an unsafe site! Are you joking?

  3. Total Av wont Load having the “oh no, something is not right” error and i have uninstalled and reinstalled and the issue continues. Its been like this for 3 days.

  4. unable to load total av dashboard.

  5. I,m having problems trying to download Total AV , Put my credit card detail in, but the monies not being taken. Going round and round. when i check my download files Total AV is there but when i try and open it goes back to the start.

  6. TotalAV will not load and run.

  7. TotalAV will not start

  8. I have TotalAV on my Windows 10 HP Z Book. It has been working fine until 11/28/2024. Now when I try to get it started to perform a scan, all I get is a spinning circle.

  9. Failes to update virus definitions on Samsung Galaxy A71 5g android cell phone.

  10. total av has to be manually open ar start up.

  11. unable to download my TOTALAV

  12. Every time I start up my computer I get a message from Windows Security stating that virus protection is dis-abled and I have to go to windows security and turn it on. This has been happening since day one that I purchased it. I have tried turning off Windows Defender and that doesn’t work. I called Total AV and they have absolutely nothing to offer about my problem and the representatives there are literally clueless about how to fix this.

  13. Reply
    mr leslie jim aimes 08/24/2023 at 3:59 PM

    My Total AV shows switched off on my pc the dashboard wont load and i get message total av requires pc restart but every time i do that it just comes back the same and wont open up the programme i have had the programme for a couple of years and due to renew subscription in september which i wont be doing unless it is fixed.

  14. I upgrade it to premium but the app wont open, it keeps asking to upgrade it again

  15. I bought total AV about 6 months ago from Walmart. I tried to open it and it won’t allow me and looked in programs and cannot find it. Help.

  16. I have paid Total AV for 3 devices, but it will not open

  17. When I went to the installer and signed in it tried something for 3 seconds and then I got an “Installation Failed” notice. That’s it. If this will not work on my Mac laptop, I’d like a refund.

  18. was cleaning up my imac and have now lost google

  19. Authenticating will not complete. I have paid for Total AV and downloading but authenticating process will not start/finish.

  20. Reply
    Anna Desplaines 04/02/2023 at 2:54 PM

    total av never completes set up on my new com

  21. I have loaded onto my pc, when I click enable protection I get the blue circle spinning like it’s loading something but it goes nowhere, if I restart my pc it will not open the dashboard, works fine on my phone, I’m running windows 10

  22. My TotalAv has disappeared from my MAC even after reinstalling it does not appear even in Applications

  23. Reply
    john derick elvidge 02/15/2023 at 12:57 PM

    total AV will not load

  24. Hi. I cannot download the AV software. Every time I try I just get an error page saying that the page can’t be reached. Can you please resolve this issue for me asap as I uninstalled McAfee to install Total AV and now my system is vulnerable to attacks.

  25. it won’t load on macbook air

  26. It will not load on my PC

  27. Reply
    Charlene Quincey 11/19/2022 at 2:04 AM

    I recently renewed my subscription and since then TotalAV will not load. I would like this to be rectified as soon as possible especially a I have paid for it

  28. total av wont load on my desktop. other app open but some open very slowly help

  29. total av not shown log in says wrong password

  30. TotalAV won’t load.

  31. I cant get total Av to open. it was working fine earlier today and despite reinstallation i cant even get it to open

  32. Error: SAVAPI_STATUS:14

  33. My Total AV will not open.

  34. my total av will not open

  35. totalav is not setting up

  36. my total av will not open

  37. Lap top We have got to the point of { the almost done screen) downloading definitions) and it will not complete.. over 40mins Not a good start!!

  38. SAVAPI_STATUS:14 this is not loading or working with my new OS (apple), what do I do next to get it working again?

  39. Reports cant connect to internet, etc., though connection fine. Goes on and on, just 0% loading.

  40. Reply
    Mike Bookbinder 08/28/2021 at 7:53 PM

    Total av won’t open on my iPhone 7. What good is the license I paid for?

  41. Reply
    Mike Bookbinder 08/28/2021 at 7:52 PM

    TOTALAV won’t work on my iPhone 7 Plus. What good is the license I paid for?

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